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Reviews of RIU Atoll All inclusive

4 out of 5
RIU Atoll All inclusive
Maafushi Island, Kedhigandu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 102 out of 138 reviews" "
Rating 8 - Good. 25 out of 138 reviews" "
Rating 6 - Okay. 5 out of 138 reviews" "
Rating 4 - Poor. 5 out of 138 reviews" "
Rating 2 - Terrible. 1 out of 138 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Alexandru Catalin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The main bufet restaurant does not have air condition and it feels too hot when having a meal
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Alexandru Catalin,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu AtollOnline Reputation Manager

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was that in room mini bar is only in the bungalows. Otherwise, this was a perfect destination. The on property coral reef provided hours of entertainment. Very walkable property in a picturesque setting. I would recommend to anyone 10/10
Stayed 11 nights in Feb 2024
Response from Online Reputation Manager on 15 Mar 2024
Dear Timothy,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to exceed your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu AtollOnline Reputation Manager

10/10 Excellent

Olga Svyatoslavna

Liked: Staff & service, amenities, property conditions & facilities
Excellent service - excellent staff - huge help with bags and service during diner time!!! Very polite and helpful people. Wonderful very well trained staff!!! Help you from arriving to the airport until the end of your journey!!! Will give this hotel and service 5 stars
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on 4 Mar 2024
Dear Olga Svyatoslavna,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know you enjoyed your stay, in our Hotel Riu Atoll. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu AtollOnline Reputation Manager

10/10 Excellent

Julie Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it very clean and well maintained , all the staff we came across were very polite and couldn’t do enough to help . Would defiantly recommend .
Stayed 6 nights in Feb 2024
Response from Online Reputation Manager on 22 Feb 2024
Dear Julie Anne,Thank you for choosing us, We always try to do our best to ensure that our guests have a pleasant stay with us.We like to know how you felt about your visit so that we can say that we would love to have you visit us again sometime.Yours faithfully,Hotel Riu AtollOnline Reputation Manager

8/10 Good

Chiara

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

Zoltán

Stayed 7 nights in Jan 2024

10/10 Excellent

Nadezhda Todorova

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Rui Atoll. The only one minus point is the entertainment.
Stayed 9 nights in Dec 2023
Response from Online Reputation Manager on 16 Jan 2024
Dear Nadezhda Todorova,Thank you very much for taking a moment to share your experience and for your evaluation! We are proud to deliver great value to our guests, so we are delighted that you found our hotel to be of your liking. We hope you will visit us again soon. Best Greetings! Hotel Riu AtollOnline Reputation Manager

10/10 Excellent

Shinae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice . You feel welcomed.
Stayed 4 nights in Nov 2023
Response from Online Reputation Manager on 12 Dec 2023
Dear Shinae, Thank you very much for your great review and your wonderful words. It is our goal to pamper our guests from the bottom of our hearts and for this reason it makes us happy when this is perceived as you have done. We hope to welcome you back soon and wish you all the best until then.With best regards,Hotel Riu AtollOnline Reputation Manager

10/10 Excellent

Alyssa Jane Villamor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

yasser

Stayed 5 nights in Sep 2023

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 3 nights in Sep 2023
Response from Online Reputation Manager on 15 Sept 2023
Dear John Paul,Thank you very much for your very positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu AtollOnline Reputation Manager

10/10 Excellent

Aribelys

Stayed 5 nights in Aug 2023

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 3 nights in Aug 2023
Response from Online Reputation Manager on 6 Sept 2023
Dear hector,Thank you for sharing your positive experience with us! We are glad to hear that our staff was able to provide you with exceptional service and that you enjoyed all the amenities we have to offer.We look forward to welcoming you back to our hotel and will do everything we can to make sure you have another amazing trip.Yours faithfully,Hotel Riu AtollOnline Reputation Manager

6/10 Okay

Sanaa

Liked: Cleanliness, staff & service, property conditions & facilities
I really loved the view from the junior overwater suite, the alcoholic beverages in the room were great too, it meant I didn’t have to use the pool which was always quite busy, big area of improvement is the quality of food in the buffet restaurant, most of the time the food is so overdone that it becomes inedible, albeit there is lots of variety but most of the food is lacking taste, additionally the offerings at the restaurants Sofia and Steakhouse are just taken from the buffet which is a little pointless, some of the food is also stale, I would return to this hotel if it wasn’t for the food quality, the staff are super friendly and respond to your every request. Internet is quite slow. Rooms are modern and super clean always.
Stayed 4 nights in Aug 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed everything about the resort. 10/10
Stayed 10 nights in May 2023
Response from Online Reputation Manager on 30 May 2023
Dear Juan,Thank you for your review and for spending time with us at the Hotel Riu Atoll.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu AtollOnline Reputation Manager

10/10 Excellent

ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great just if it’s possible to consider would be great to improve the options to reach rooms located far away I noticed some people in wheelchair having a hard time. For the rest of people having bones would it be great. We had an amazing experience with one meme we of the cleaning staff his name is UPENDER, we was incredibly kind and professional! Definitely worth to be recognized.

8/10 Good

Alex

Liked: Cleanliness, staff & service
Disliked: Amenities
Snorkeling shouldn’t cost money and should be allowed to go where you want to snorkel. Food is also bad. Food was so disappointing. Also stayed in a over water suite and paint had cracks in it inside. Could use some upkeep.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 6 nights in Oct 2022

10/10 Excellent

Tiran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, clean property and beautiful views.
Stayed 8 nights in Oct 2022

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service
This spot is absolutely amazing !! It’s clean, the staff loves the place and appreciates the guests !! It’s a vacation in a post card !! If you’re lucky enough to get a chance to go you absolutely have to take the chance !! Bucket list experience !!
Stayed 5 nights in Oct 2022

8/10 Good

Carlos M, Queens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2022

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent stay
Stayed 5 nights in Aug 2022

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the rooms have amazing views! I did not give a 5 star rating due to the limited options for room service and entertainment. Otherwise the resort was great and the food options during the day were good.
Stayed 4 nights in Jul 2022

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Loved waking up over the water! Our bartenders Monalisha and Chamod made our stay even better!
Stayed 6 nights in Jul 2022

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff. Gorgeous location and amenities.
Stayed 7 nights in Jul 2022

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 13 nights in Jun 2022

6/10 Okay

Jason Harvey, Gloucester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Location was awesome, with the sea and beach quality and nearby reefs, just what you expect from the Maldives. The staff were lovely and friendly. The hotel itself lets the stay down, with less than attractive looking villas, dull entertainment (singers / bands), poor water sport options, which are pricey and limited. And Ultimately, when you book a hotel that states having standards, dress codes and adult only facilities, you expect this to be the case. If people cannot abide by the description, then staff should uphold the standards the advertise. This i found was really annoying.
Stayed 13 nights in Jun 2022
Response from Online Reputation Manager on 8 Jul 2022
Dear Jason, Thank you for taking the time to let us know how your recent stay went. Reading your review, we understand how disappointed you must have been. We are so sorry to learn about your experience when our Team works tirelessly to go above and beyond our guests’ expectations. Please accept our sincere apologies for the inconveniences you encountered during your stay. We appreciate the feedback provided and will certainly speak with our team to find ways to improve the level of service we provide at our hotel. Again, thank you again for staying with us and we hope for another opportunity to make it up to you in the future. Kind regards Hotel Riu Atoll Online Reputation Manager

10/10 Excellent

Liju

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed in . From start to finish the experience was wonderful . The staff goes above and beyond to get needs met . The grounds are spectacular. The ocean life was something Amazing to see . We saw rays , reef sharks , lots of tropical fish .
Stayed 3 nights in Jun 2022

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely amazing time at the RIU Maldives. No complaints!
Stayed 9 nights in Jun 2022

10/10 Excellent

Trung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2022

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was really amazing and the staff was awesome as well. However, the food at the buffet was not the best. And the drink selection left a lot to be desired. The staff really made the difference, Ali, Firaz, Haifa and others were amazing.
Stayed 6 nights in Apr 2022

10/10 Excellent

Stephanie Wren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

10/10 Excellent

Borys, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, the staff and management people are very friendly and great. Me and my wife stayed for 4 days and we really had a good experience, the transportation to and from the hotel was very organized. The only negative comment is that the bartenders have no idea of how to prepare a good cocktail or drinks. EVERYTHING ELSE IS FABULOUS.
Stayed 3 nights in Mar 2022

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the ultimate vacation in relaxation. Singhe at the Sunshine pool bar kept the drinks flowing and every single person was personable, friendly, and helpful. Food was great. I don't travel for food though so as long as there is food, I'm happy. Snorkeling is amazing. Water, unbelievably warm. Between meals, the snack choices were limited, but there was always something to choose from. Rooms were impeccably clean and the grounds were immaculate. One of the best places I have ever been to!
Stayed 5 nights in Jan 2022

8/10 Good

Iveliz

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2022

8/10 Good

Nikki Lynn, Newport News

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are wonderful I think people should be made aware of the distance between any amenities and potential rooms transportation should be provided to and from rooms when there’s a great distance
Stayed 6 nights in Jan 2022

4/10 Poor

Victor

Travelled with partner
Disliked: Staff & service, amenities
Quality of food is extremely poor. The wine offered is not drinkable. All spirits are poor quality. The beddings sheets and blankets are poor quality. All the food in the buffet is served under heat lamps which dries out the food. The salad bar often has rotten veggies. The pool is extremely dirty. Bar service is very slow and often takes 20 mins to receive your drink. Many staff are not properly trained in customer service.
Stayed 19 nights in Oct 2021
Response from Online Reputation Manager on 1 Feb 2022
Dear Victor, Thank you for staying at Riu and for providing your honest feedback. It is saddening to find that we did not fully succeed to offer you a satisfying experience on this occasion and that you felt let down by some aspects of your stay. We lament that we could not meet your taste with our gastronomic offer as we strive to offer our guests a large variety of quality food and drinks. Despite your inconveniences, we really hope you will give us another chance to host you again soon for a better experience. With our best wishes we remain, Hotel Riu Atoll Online Reputation Manager

10/10 Excellent

Maria, Las Vegas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought I already did an outstanding review of Riu Atoll. But here are some of the raves I can say about them. From the time we got greeted at Velana Airport, it was flawless. Transfer/Sales manager Jack and Ahmed are so professional, courteous, kind, and friendly. Front desk manager Ibrahim and his staff are always so helpful. The grounds are always kept clean. The restaurants and swim up bar staff are professionally trained. Very attentive, courteous, friendly, and loves their job assisting us with anything we need. They even know our drink orders already when they see us coming in. The food is always so tasteful and the chef changes the selection almost everyday. The water-sports team is the same… professional, courteous, friendly, and goes above and beyond. Just to name a few staff that needs kudos are Alps, Shami, Yana, Francis, Michelle, Anna, Rose, Ibrahim… and many more. Thank you all for the wonderful week we had. Hoping to come back some day.
Stayed 6 nights in Dec 2021

10/10 Excellent

Maria, Las Vegas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as you get out of Velana International airport, Riu Hotel have someone to take care of you with the transfers. We were greeted at the resort with flawless check in. Overwater suite 3028 have all the amenities mentioned and a perfect spot for sunsets. The restaurants and bars have an outstanding customer service. The housekeeping department did not fail making up our room and refilling the mini bar. The grounds of the hotel is always kept clean. The food at Dhoni’s buffet restaurant have an array of selections for all. The resort is an excellent one if you’re looking for worry free vacation. The included water sports is amazing as well as their staff Shami, Francis, and Yana (scuba instructor). I have to specifically mention Jack for communicating flawlessly and Ahmed for taking care of us at the airport. Thank you for the wonderful 7days at your resort.
Stayed 1 night in Dec 2021

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

ashreyaa, Ozone Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow all I can say is this was such an amazing experience… clean and the food is delicious. Everyone is so helpful and polite. There is constant cleaning . Love it . Maldives is a piece of heaven
Stayed 6 nights in Nov 2021

10/10 Excellent

Rabee

Stayed 5 nights in Oct 2021

10/10 Excellent

nina

Stayed 7 nights in Oct 2021

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it
We loved our stay at the RIU. The beach was great and free of debris/seaweed. The water was beautiful. Our villa was spacious and comfortable. The staff was friendly and accommodating. Only issue was the food. Breakfast, lunch, and dinner were all buffet style. Some people loved it and plate after plate. Others would find a few safety foods and stick with those.
Stayed 5 nights in Oct 2021

10/10 Excellent

ALTHEA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Paradise!
Stayed 5 nights in Oct 2021

10/10 Excellent

Teena Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! Extremely clean! I (solo) stayed in the overwater suite my whole stay. The buffet was good something for everyone. Not high class swanky but variety of foods. RIU was great in arranging transfers ( water taxi/ domestic flight or seaplane) and axed hiking Covid tests in time for your departure! ALL the staff are wonderful and customer service is top notch!
Stayed 8 nights in Aug 2021

2/10 Terrible

Saeed Naeem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I know this resort may seem like a good deal, BUT PLEASE DONT WASTE YOUR MONEY!! First, the food is terrible. Its never hot and they
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding trip. Wonderful service!
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed for 7 days there the staff was beyond nice .. they tried to do the best for you .. the food was so good and fresh alot of seafood also .. cleaning amazing .. everything was great we didnt need anything .. everything was there .. amazing entertainment team .. great sport and demo scubadiving team .. alot of fishes and babysharks for snorkeling .. we will come back for sure in the future ..
Stayed 5 nights in May 2021
Response from Online Reputation Manager on 15 Jun 2021
Dear guest, First of all, we would like you to know that we are very pleased that you had such a pleasant stay at our hotel and we thank you for sharing your experience. Our daily goal is to exceed the needs of our valued guests and we are glad to know that you had an excellent experience while at our property. We would like to express our gratitude once again for your feedback and hope to have the honor of serving you again in the future. Best regards, Hotel Riu Atoll Online Reputation Manager