Santa Ana Hotel Guide - Kellogg House hotels in Santa Ana, United States of America.

"I booked a 2 queen bed & 1 soda bed suite. The suite was nice inside. The queen beds were comfortable. However, the sofa bed mattress was very uncomfortable. You can feel the metal frame that holds it. The shower faucet also had a minor leak. Be aware that the A/C (cold air) doesn’t really work well. I switched rooms thinking the next rooms A/C would be better but it was exactly the same. I addressed the front desk about the issue and she informed me the hotel is currently under construction….. the next issue was obviously the room was warm to mildly hot inside. Couldn’t really get a cool nights sleep. Waiting on the elevators was kinda daunting. I stayed on the 3rd floor. It would take almost 5-10 minutes waiting for one. At one point, my family and I just opted to take the stairs. The good things about this hotel is the free parking and the free delicious breakfast. It had a small but great variety of choices to choose from to eat. The pool isn’t that big. It goes up to 5 feet. Also it isn’t cold either. Water temp was rather warm. There is also is a jacuzzi. Overall it was a good stay but I felt it could’ve been much better as far as comfort of the room temp goes and the slow elevators."

"Great stay. Staff was friendly and helpful "

"It was cool "

"Extremely poor service. Gave us a downgraded room and expected us to be okay with it. Told us rooms were subject to availability even though we booked the room about a month in advance. The two front desk employees were unapologetic, inhospitable and rude. "

"The help was fantastic!"

"Everything was great - staff was wonderful and accommodating, breakfast was excellent, the pool was clean, and the property was well maintained and safe. I felt bad for the employees because I witnessed a lot of guests with terrible attitudes being extremely picky and complaining over very minute things (or even things that were avoidable on the guests part) so if you see poor reviews about the staff I would ignore them. This place was an excellent, family friendly, value stay. "

"Pet friendly "

"Nice place for a good price. "

"The rooms were spacious and clean. Age of hotel is showing in some parts, mainly bathroom. Front desk was helpful and friendly. Location is excellent. Next to freeway. "