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Reviews of Microtel Inn & Suites by Wyndham Kenedy/Karnes City

2 out of 5
Microtel Inn & Suites by Wyndham Kenedy/Karnes City
333 N Sunset Strip St, Kenedy, TX

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 198 reviews" "
Rating 8 - Good. 53 out of 198 reviews" "
Rating 6 - Okay. 22 out of 198 reviews" "
Rating 4 - Poor. 19 out of 198 reviews" "
Rating 2 - Terrible. 18 out of 198 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Broken AC, could not get a different room
Stayed 1 night in Apr 2024

6/10 Okay

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

joseph

Stayed 2 nights in Jan 2024

6/10 Okay

Izcalli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó que me dijeran que había desayuno hasta las 9:15 am y a las 9, solo habia cereal, ya no volvieron a poner el desayuno completo aunque habían otras personas. El cubre colchón estaba sucio, quiero creer, que era de café. Lo recomiendo, para una emergencia.
Stayed 1 night in Jan 2024

6/10 Okay

Victor

Travelled with family
Disliked: Staff & service, property conditions & facilities
Pesima Atencion
El servicio del desayuno decia que hasta las 9:30am, estuvimos antes de las 9 y ya no habia nada de comida, se le comento al encargado y solamente se fue ya no regreso, los cuartos ya son muy viejos no hay conecciones a la vista tuvimos que buscar una debajo del mueble de lado de la caml habia polvo y suciedad
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was good for one night
It was comfortable. We missed out on the breakfast so I can't comment on that. We were charged a $25 cash pet fee.
Stayed 1 night in Dec 2023

2/10 Terrible

Jodi

Disliked: Staff & service, property conditions & facilities, room comfort
Dismal
This hotel is extremely run down. It was fairly clean but most everything in need of repair. Bed was hard! Bar missing from toilet paper holder, no stopper for tub, mini bar adjustment dial missing, no holder for the bar soap, ceiling tile falling in hall. It is very inexpensive so I didn’t luxury but this was pretty bad.
Stayed 1 night in Dec 2023

6/10 Okay

Sheen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly maintained, nice staff.
The family who operated the hotel seemed very nice, but many things were broken or in disrepair. The hotel room was not clean, the toilet ran and made noises, the refrigerator temperature dial was broken, there were paint on the windows and unfinished spackle in the bathroom, and the water spout in the tub was falling out of the wall. It was affordable, which was a plus!
Stayed 3 nights in Dec 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love staying on 2nd floor
Very clean, comfortable beds and quiet on 2nd floor. Front desk person male needs improvement in friendliness.
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect stay for a roughneck
Stayed 3 nights in Dec 2023

2/10 Terrible

Chleona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly and dirty... Unsafe
The stairs, elevator, and hallways were filthy. The front desk person tried to scam us for pet fees. The room was unclean. One bed had hair between the sheets. The carpet and hard floors were sticky. I recommend you spend your money elsewhere. The app won't let me add the photo of the door with the lock removed that has a sign telling users to simply pull it open.
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It’s neat
Stayed 3 nights in Dec 2023

2/10 Terrible

Diana

Business traveller
Disliked: Cleanliness, property conditions & facilities
This place used to be the Best place to stay but it seems like whatever is broken has not been fixed.
Stayed 2 nights in Nov 2023

6/10 Okay

Elia

Business traveller
Disliked: Staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Antonio

Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Unmaintained and dirty.
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Business traveller
No power, understandable. However, the front desk employees are not capable of communicating CLEARLY in English, this country’s language. Fortunately the regional manager was there, and was as great help to relocate me to another property in town
Stayed 1 night in Oct 2023

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe and unprofessional hotel
They double booked the room I got. When I got my key I went into the room and it was dirty, got, smelled bad, and I think there was a naked man sleeping on the bed. I had to go downstairs and request another room. Unacceptable. I felt uncomfortable and unsafe at this hotel. Felt the need to deadbolt lock my new room to avoid something similar happening to me.
Stayed 1 night in Oct 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very hood
Stayed 1 night in Oct 2023

10/10 Excellent

VERONICA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

2/10 Terrible

Thomas

Travelled with family
Terrible
Room was not clean .Trash can was full . No soap or towels. No breakfast no one at front desk to check out
Stayed 1 night in Sep 2023

10/10 Excellent

juana, houston

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nastyyyyyy
Bed bugs and room was filthy!
Stayed 2 nights in Aug 2023

6/10 Okay

Shellie

Business traveller
Disliked: Cleanliness
na
Stayed 2 nights in Aug 2023

2/10 Terrible

ariel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay in many hotels for my work, but this has been my worst nightmare. A place that smells stinky, a staff that does not interest them at all. The hot water did not work, the disgusting bathtub, the yellow towels, the floor with hair from previous people. I really had to spend my night there because I had arrived very late from work and I only had the chance to sleep 5 hours and I didn't have time to go out and look for another place. Breakfast omg I was not going to eat at all but my coworker did go to take it, he spent the whole day going to the bathroom. DO NOT COME TO THIS PLACE
Stayed 1 night in Aug 2023

2/10 Terrible

Rafael

Stayed 2 nights in Jul 2023

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Staff is horrible, English isn’t in the realm of capability. Food for breakfast-horrible (eggs floating in watery substance). Not towels in the bathroom when I arrived.
Stayed 1 night in Jul 2023

6/10 Okay

oyinade, Houston

Liked: Staff & service
Disliked: Property conditions & facilities
Dont stay here if you cannot behold dirts. Its old and rusty including the mirrors.
Stayed 1 night in Jun 2023

6/10 Okay

Michael

Business traveller
Back door and 2nd floor ice machine has been broken for at least 3 weeks. Elevator floor carpet never gets vacuumed. On the night of 6/4-6/5 the power went out around 03:15 due to a storm. All power resumed in my room but the a/c would not work. The screen reflected a code. I repowered but to no avail. I waited about an hr waiting to see if the unit would reset. Did not. I went to the front desk and stated my issue to Cassandra. Her reply, after she slammed her phone down, sighed and unwilling walked to the counter from her chair in the back corner of her work area stating the power was out. I advised her I was aware of the power going out but all power was back on in my room and could she move me. She said she wasn’t a mechanic and she doesn’t know which room’s where available. She pointed to her computer screen says see the power is out. As I’m standing there, under lights that are working I asked if she rebooted the computer. She sighed again saying NO. She said I’d have to wait until 08:00 for maintenance. I told her that her efforts weren’t enough as I don’t feel I should pay for room not fully functioning. She again said she wasn’t a mechanic. I walked off after stating that I’m aware of her inabilities. Both her and the mgr Michelle have horrible customer service skills and both should be moved to non-customer service positions.
Stayed 1 night in Jun 2023
Response from Michelle Pena on 6 Jun 2023
Dear Michael,Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Parts have been ordered for the side door and we are waiting for it to arrive. Ice machine has been looked at and the contractor is looking for the parts it needs. I also apologize for the power outage, the storm blew a fuse at our pole and AEP was not able to get to us and restore full power until after 11am. The lights that were on in the hallways and lobby were our emergency lights. There was nothing maintenance nor my staff could do to fix the issues until AEP restored our power. Again, I apologize for the inconvenience. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Michelle Pena

8/10 Good

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Michelle Pena on 5 Jun 2023
Dear Roxanne, Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. It is always a pleasure to receive positive feedback, we look forward to serving you in the future.Sincerely,Michelle PenaGeneral Manager

6/10 Okay

Michael

Rear exit is broken, 2nd ice machine broken and 4 parking lot lights are out. I’ve stayed there 3 day’s this week already and each day the dirt/mud in the elevator has increased not decreased. Dealt with 2 desk clerks, both seemed over stressed and exhausted. After dealing with the mgr Michelle i can see why. As a business owner and mgr of people id start there!
Stayed 1 night in May 2023
Response from Michelle Pena on 5 Jun 2023
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please know that the parts for the exit door has been ordered, and we are waiting for the manufactures to ship it to us. Someone has been out to look at the 2nd floor ice machine and is having a difficult time finding the necessary parts, but we are working on it. I will be sure to let my staff know that we need to be more diligent with cleaning and sweeping behind the crews that are in house especially with all the storms in the area. I assure you that my staff's well being is my top priority and I am the first one to help when needed. Again, I apologize for any misunderstandings regarding our Wyndham Rewards policies and I hope we can find a way to make your return stay better. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Michelle Pena

6/10 Okay

Michael

Disliked: Staff & service
Check in person stated she is the mgr, rude, short and sarcastic. Not impressed
Stayed 1 night in May 2023
Response from Michelle Pena on 5 Jun 2023
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. I apologize that you were not happy at check in. As was explained during check in, Wyndham points are for reservations booked directly through Wyndham sites only, not through third party sites. I understand the frustration, as it that is one of the most common stipulations most Wyndham members overlook in our rewards policies. Again, I apologize for the misunderstanding we would be more than happy to grant you Wyndham points if you book directly through a Wyndham site should you give a another chance.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Michelle Pena

6/10 Okay

Michael

Exit door and ice machine broken. Tracked in mud from outside the main entrance thru lobby, into the elevator and down the halls while only attendant was drawing pictures with personal friends when i arrived. This morning the breakfast area was not clean, no customers around and attended was sitting in the office with her back to the lobby
Stayed 1 night in May 2023
Response from Michelle Pena on 5 Jun 2023
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Michelle Pena

10/10 Excellent

Dustin

Stayed 1 night in May 2023

10/10 Excellent

Felix

Stayed 2 nights in Apr 2023

4/10 Poor

Brady

Stayed 1 night in Apr 2023

8/10 Good

Cassandra

Stayed 2 nights in Apr 2023

4/10 Poor

Christy

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Frank

Stayed 1 night in Mar 2023

10/10 Excellent

Elia

Stayed 2 nights in Mar 2023

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No opinion.
Stayed 2 nights in Jan 2023

10/10 Excellent

Domingo

Stayed 1 night in Nov 2022

10/10 Excellent

Leopoldo Farias

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice! Greeted us every morning. Directed my parents who are elderly pretty much every time I wasn’t around. Kept and eye on my dad while he walked the dog. So freaking helpful! Highly recommend this property for your next stay near here. Great locale and great people!
Stayed 2 nights in Jul 2022
Response from Michelle Pena on 11 Jul 2022
Dear Leopoldo Farias Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Sharon

Business traveller
Disliked: Cleanliness, property conditions & facilities
Tiny bugs crawling on desk. Very small room. Shower sprayed buckets of water/ explained the moldy smell.
Stayed 1 night in May 2022
Response from Michelle Pena on 6 Jun 2023
Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Michelle Pena

4/10 Poor

gilberto g

Business traveller
Disliked: Property conditions & facilities, room comfort
Business trip
This was my first time staying there and my last. Room 130 has one issue that I couldn't overlook. The toilet leaks water, so every 15 or so minutes it re-fills again and you won't be able to sleep. I had to shut off the water line before going to bed. The room also had a slice in the carpet/rug? I have never stayed in a room in this condition. The website indicates hot breakfast but they're not currently it! Only continental breakfast! The air conditioner was very cold! The shower was also good! Finally the Hotel doesn't really care about the landscape, weeds are growing abundantly. It wasn't pricey, but I will pay more next time and stay somewhere else.
Stayed 1 night in Apr 2022

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Michelle Pena on 2 May 2022
Dear Teresa, Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. It is always a pleasure to receive positive feedback.

10/10 Excellent

Samuel, Sugar land

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room #104 was clean and everything worked. We really didn't need anything from the staff but they were readily available. Breakfast was hot and decent.
Stayed 2 nights in Apr 2022
Response from Michelle Pena on 2 May 2022
Dear Samuel, Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. It is always a pleasure to receive positive feedback, we look forward to serving you in the future.

4/10 Poor

Edith

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Elevator wasn’t working , they gave us our room in the 3th floor, beds had hair all over the sheets and shower curtain.
Stayed 1 night in Apr 2022
Response from Michelle Pena on 2 May 2022
Dear Edith, Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Kenedy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations.