Kesap Hotels

"it's exlant "

"Great location and helpful staff "

"We recently stayed at this hotel in Giresun. Overall, it was an acceptable experience given the city, but there are several things that need serious improvement. First, the shower was clogged, which made using it very uncomfortable. At breakfast, we were told there was no coffee, even though there clearly was some available. We suspect this was simply due to a lazy or inattentive staff member at the breakfast service, which felt a bit disrespectful to guests. The biggest issue, however, was the noise. The restaurant had live music until 23:00, which wouldn’t have been a problem if the rooms had better sound insulation—but they don’t. After the music ended, staff moved chairs around noisily for what felt like ages, making it very hard to sleep. The air conditioning also did not function properly, leaving the room stuffy and uncomfortable. On the positive side, most of the staff were genuinely kind and helpful, and we want to thank them for their friendliness. In the end, we rate it 6/10 because this is Giresun—a smaller city where you can’t really expect premium service or facilities. But if this hotel were in a big city with more competition and higher expectations, it would only deserve a 3/10"