Caroline sent an email 4 hours before check-in advising construction was taking place at the condo. She said it would be a "minimal intrusion". Upon pulling into the parking lot our hearts sank. 3 sides of the building were covered in ground-to-roof scaffolding, plastic sheeting, and a long makeshift plywood hallway greeted us at the entrance. Disappointment turned to dismay as we saw scaffolding and hanging plastic encroaching upon the master balcony. Below the unit was the crew's working area consisting of industrial-sized garbage bins, multiple sawhorses, supplies, and debris. We messaged Caroline with our concerns about the construction directly next door. She advised the ‘intrusion should be minimal” and apologized for the “inconvenience” stating the work started earlier than expected. It doesn’t take an expert to see the work had to be going on for a minimum of weeks.
The "inconvenience” consisted of LOUD drilling and banging echoing in the condo. Friday we were awoken at 7:20 to crews working directly next door, hammering, banging, and tossing boards from the balcony. The noise was intolerable, and we were heartbroken. It took 5 attempts BEGGING Caroline for FAIR discount from the rate we paid. We sent videos to support our case and after two insulting offers off of the total, we received a partial refund. The situation was unfortunate but why the guests had to fight so hard to not get the raw end of the deal is baffling. A Relaxing vacation was stolen from us.