Kieselstein

Stay was unbelievable would stay here again and go back soon!

Hello , We had come to a honeymoon at your hotel. 5 day. Room 438 Mr.Peretz I had inform in advance about our honeymoon and my food preference is VEGAN. From the reception in our check in I made sure that they now about my Vegan preference and they said it all set up. They sent me to the crew to speak with them and I did. I must say , all the crew all of them are extraordinary. They really tried their best to help me. But in the end I ate just lettuce , tomato and cucumber for the whole vacation! It’s was horrible. Must mention they had me eat cheese after the chef told them it was vegan. I had a terrible experience about it. We will jump forward to our last day. I have requested Mr. Opstolos to speak with the hotel manager. He arranged a meeting with Mr.allisi. After telling the hotel manager all the story , he was super rude. Literally wasting my time 25min for nothing. He heard what I had to say and in generally just told me “ he ain’t going to do nothing about it , or will compensation us in any way. I told him we paid around 1500€ for this vacation and had nothing to eat. I’m feeling Very unhappy about all Mr. Alliasi behaviour, and the most about not taking responsibility about your gust experience and wellbeing. I truly would not recommend anyone who is vegan to go to this hotel no matter what. And to feel I was the first ever seen vegan in this hotel was much worse experience. Thanks for hotel staff that tried help: Mr opstolos Miss Chrisa Miss spree