Exterior

Reviews of Holiday Inn Express Hotel & Suites Kingman, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 402 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crissy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool was nice. Breakfast was perfect!
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Crissy,We are pleased to hear that you enjoyed our clean facilities, pool, and breakfast during your stay with us. Your feedback is valuable to us, and we appreciate your positive comments. Please feel free to reach out to our management team directly with any further feedback or concerns.

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay was great all the way up until the end when I was trying to check out the the guy that was checking out was extremely rude when I was trying to look up my rewards points number he stated that since we had worked with a third-party that we cannot get rewards points, I told him that the person that I checked us in the other night stated that we could and he said that that was a lie in a very extremely unprofessional way I would almost not stay here again just because of that experience
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Matthew, We value all feedback and apologize for any inconvenience you experienced during check-out. Please feel free to reach out to our management team to address any concerns or discrepancies regarding your rewards points. Your continued support is greatly appreciated.

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent coffee and breakfast options
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Kingman on 30 Apr 2024
Thank you so much for your kind review! We are so pleased you enjoyed your stay and we look forward to seeing you again!

8/10 Good

Jeshua

Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello Jeshua, We appreciate you choosing our hotel for your stay. We hope you had a wonderful experience with us and look forward to welcoming you back soon!

10/10 Excellent

Ravi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean room with all the amenities needed. Breakfast was very good as well. Spa wasn't available. That would have been amazing after a tiring hiking trip, but all in all, a great experience and would stay here again.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Ravi,We are delighted to hear that you enjoyed your stay with us, particularly the spacious room and breakfast. We apologize for any inconvenience regarding the spa closure and appreciate your understanding. Your positive feedback is greatly valued, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2024
Response from Manager on 20 Apr 2024
Hello Melissa,We are thrilled to hear you had a wonderful experience at our hotel! If you have any details to share to help improve our services further, please don't hesitate to reach out. We look forward to welcoming you back soon!

6/10 Okay

Lori

Stayed 2 nights in Mar 2024
Response from Manager on 20 Apr 2024
Hello Lori,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly regarding any concerns you may have had during your visit, so we can address them accordingly. We hope to have the opportunity to welcome you back in the near future.

6/10 Okay

Roger

Travelled with group
Liked: Cleanliness, property conditions & facilities
essentially, there was a lot of mixup at check-in, getting the wrong room, and then being placed with somebody that had the same last name and all this other stuff… I did actually do my booking for a day later than I should’ve, however, it should’ve been noticed and it was a whole thing. I thought it was lack of training, but the manager was amazing and took care of it. the concierge who checked me and I’ve been there over five months, great young man however, I think he needed this to help him see the importance of taking his job seriously. Other than all that great location close to the freeway, you do hear stuff but it’s close to the freeway for a reason.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Roger,We're glad to hear you found our location convenient. We appreciate your feedback and will make sure to address your concerns internally for future improvements. If you have any further feedback for us, please don't hesitate to reach out to our management directly.

6/10 Okay

Heidi

Travelled with family and small children
Disliked: Property conditions & facilities
Good Breakfast..
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Heidi, We are pleased to hear that you enjoyed our breakfast during your stay. We always strive to provide a variety of delicious options for our guests to enjoy. Your feedback is valuable to us. Thank you for taking the time to share your experience with us, and we hope to welcome you back in the future.

4/10 Poor

Gwen

Business traveller
Disliked: Property conditions & facilities
Hotel was old and worn. Beds uncomfortable. Check in woman was unfriendly. The door had a gap that let light in from the hallway. People were very loud and rowdy in the hallways. Broken beer bottles in the parking lot. I wouldn’t stay here again.
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Gwen,We are sorry to hear that your experience did not meet your expectations. We value your feedback and will share your comments with the team for improvement. For any further assistance, please contact our management directly.

8/10 Good

OMARIS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area. Clean hotel. Water pressure in the shower could be better and please make sure the hairdryer works. Coffee and a full breakfast was delicious . Bed was very comfy! Worth the stay!
Response from Manager on 19 Mar 2024
Hello OMARIS,We are delighted to hear that you found our hotel to be clean and in a safe area. We appreciate your feedback regarding the water pressure and hairdryer and will share it with our team for review. It's great to know that you enjoyed our delicious coffee and full breakfast, and that you found the bed to be very comfy. Thank you for choosing to stay with us!

6/10 Okay

Janet

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is in need of serious renovation in comparison to other Holiday Inn Express I have stayed at. It was dark and dingy. I would not stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Janet, We regret to hear that the property did not meet your expectations. Guest feedback is valuable to us, and we will share your comments with the management team for their review. Your experience will assist us in making improvements for future guests.

8/10 Good

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Debbi, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us. Your feedback helps us improve our services to ensure a great experience for all our guests.

8/10 Good

Denna

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Denna, We appreciate you choosing to stay with us and we hope you had a pleasant experience. Let us know if there is anything we can do to enhance your future visits with us.

2/10 Terrible

Bhavendra

Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Bhavendra, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback you may have from your stay. We value your input and hope to improve based on your comments.

6/10 Okay

Cecily

Business traveller
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Manager on 17 Feb 2024
Hello Cecily, Thank you for choosing our hotel for your recent stay. We value your business and appreciate your feedback. We hope you had a pleasant experience overall and would love to welcome you back in the future. If you have any specific concerns or suggestions, please don't hesitate to reach out to us directly. We always strive to provide the best possible experience for our guests.

6/10 Okay

Goitseone

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Goitseone, We are glad to hear you enjoyed your stay at our hotel. If you have any further comments or feedback, please feel free to reach out to us. We hope to welcome you back again soon!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Paul,Thank you for choosing to stay with us! We appreciate your rating and hope that you had an enjoyable experience during your stay. Should you have any specific feedback or suggestions, we encourage you to reach out to our hotel directly so that we can address any concerns. We value your input and look forward to welcoming you back in the future for an even better stay.

10/10 Excellent

Rudy

Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Rudy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. Our team works hard to ensure that every guest has a memorable stay. We hope to welcome you back again soon for another wonderful visit.

10/10 Excellent

rosa, wallington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanliness and friendly staff
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello rosa,Thank you for your feedback on the cleanliness and friendly staff at our hotel! We strive to maintain high standards of cleanliness and provide excellent customer service. We appreciate your kind words and hope you had a pleasant stay with us. If there's anything else we can assist you with, please don't hesitate to reach out to us.

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Wayne,We appreciate you choosing our hotel for your recent stay. We strive to provide a memorable experience and we're glad to see that you had a positive experience overall. If you have any feedback or suggestions to help us enhance our services, please do not hesitate to contact us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Rajanikant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel stay is very good. Breakfast was good and served hot. Stayed here on way to grand canyon.
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Rajanikant,Thank you for choosing our hotel on your way to the Grand Canyon. We appreciate your positive feedback on our breakfast and are pleased that it was served hot to your satisfaction. We hope you had a comfortable stay with us and enjoyed your visit to the Grand Canyon. If you have any additional comments or feedback, please feel free to reach out to our management team directly.

8/10 Good

Lynne

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Lynne,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you enjoyed your time with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kelley

Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Hello Kelley,We greatly appreciate your positive rating! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We pride ourselves on providing excellent service and ensuring our guests have a memorable visit. If there is anything else we can do to enhance your future stays, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Joanne

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Single woman with my dog traveling cross country! This place is a good solid 4, amenities are good. Breakfast was great. The bed was so comfortable and the front desk staff worked hard to get me the room that I asked for! Housekeeping staff were friendly and funny! Check in and out was very easy the building is dated of course, the property is on a main drag in an older part of town, but inside the decor was clean, decorative, warm and inviting!
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Joanne, Thank you for choosing our hotel for your cross country journey! We're thrilled to hear that you found our amenities to be satisfactory and enjoyed our delicious breakfast. It's also great to know that the bed was comfortable and that our front desk staff provided excellent service in accommodating your room preference. Our housekeeping team takes pride in their friendly and humorous approach. We appreciate your understanding regarding the dated exterior and its location, but we're delighted that you found the interior decor clean, decorative, warm, and inviting. We hope to welcome you back in the future for another pleasant stay!

10/10 Excellent

Hefziba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was on our way to California. Loved that it was right on Route 66, so we were able to site see there.
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Hefziba,Thank you for choosing our hotel for your journey to California! We're glad to hear that our convenient location along Route 66 allowed you to make the most of your trip and enjoy the sites. We hope you had a memorable experience and look forward to welcoming you back in the future.

2/10 Terrible

Rajendra

Stayed 1 night in Dec 2023
Response from Manager on 16 Jan 2024
Hello Rajendra, We're sorry to hear that your experience fell short of expectations during your stay. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had. We are committed to providing excellent service and would like the opportunity to address any issues you encountered. Please don't hesitate to contact us.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Gary,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience during your time at our hotel. We hope to welcome you back soon for another exceptional stay.

4/10 Poor

Juan

Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Juan, We are sorry to hear that your experience at our hotel did not meet your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide the best possible experience for our guests and would welcome the opportunity to address your concerns. Please contact our guest relations department at your earliest convenience.

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Greg, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shampoo and body wash containers are mounted much too high for anyone taking a bath. These should be lowered to make them accessible for people who shower as well as those who like to have a bath.
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Vivian,Thank you for sharing your feedback regarding the placement of the shampoo and body wash containers. We appreciate your suggestion and will certainly consider it in our ongoing efforts to enhance the guest experience. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Maxwell,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

2/10 Terrible

Candy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff were nice , checkout guy didn’t help with our room issues . Breakfast was ok . Loud pipes all night and we got no sleep and we had court the next day . Work up to a cold shower . Sink blast so hard you get all wet !!!!!
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Candy, We appreciate your kind words about our check-in staff and breakfast. However, we apologize for any inconvenience you experienced during your stay. While we strive to provide a comfortable environment, we understand that noise disturbances can be frustrating. We recommend reaching out to our management team directly to discuss your room issues and the lack of sleep you encountered. They will be more than happy to assist you further.

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We did have some neighbors upstairs making a lot of noise jumping or something but we were too tired and just fell asleep otherwise loved it Was clean and good price
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Lois,Thank you for your feedback on your recent stay at our hotel. We appreciate your kind words about the cleanliness and value. Our team is sorry to hear about the noise disturbance caused by other guests. We understand how important a good night's sleep is, and we will use your feedback to address the issue. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Lindsey

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
All of the workers we had contact with were very nice and helpful. There was one day when our room didn’t get any attention (beds did not get made and no clean towels) My teenage kids were sad that the hot tub was not usable (it was in a separate room that was locked and we could see through the window that there was no water in the hot tub). Other then that, we would happily stay there again. Thanks Expedia, for helping us get a discount.
Stayed 4 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Lindsey,Thank you for choosing our hotel for your recent stay and for appreciating our staff's friendliness and helpfulness. We apologize for any inconvenience caused by the missed housekeeping service and the inaccessible hot tub. We appreciate your understanding and hope to welcome you back in the future.

2/10 Terrible

david

Travelled with partner
Disliked: Staff & service
The reception staff were rude, untruthful and require retraining. Appalling.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello David, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Mark,Thank you for taking the time to share your rating with us. We appreciate your positive feedback and are delighted to hear that your experience exceeded expectations. We value your patronage and hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Erika,Thank you for taking the time to write a positive review of your recent stay with us. We are delighted to hear that you had a great experience. It's always our goal to provide exceptional service and a comfortable stay for our guests. We appreciate your kind words and hope to welcome you back again in the future.

10/10 Excellent

Marilyn, Bella Vista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and the staff was super
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Marilyn, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Darren

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Darren, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Elizabeth,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The comfort and cleanliness of this hotel was the prominent feature. However, the breakfast left a lot to be desired. The eggs were overcooked (brown at the edges/almost inedible) and the muffins were stale. We’ve eaten at lots of hotels and my hubby designated this to be the worst. That’s pretty bad!
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Mary, Thank you for your feedback. We apologize for the disappointing breakfast experience you had. Our team will address the issues mentioned to ensure a better dining experience in the future. We appreciate your valuable input.

6/10 Okay

James Frederick

Liked: Cleanliness, staff & service, amenities
Looking a little worn out and in need of a hard cleaning. Nice staff though, great breakfast. Tub faucet wasn't working properly, small TV. But overall I liked the Western decor and was comfortable.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello James, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

DONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, employees wonderful, nice breakfast.
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello DONALD,Thank you for your kind review! We appreciate your sharing how we met your expectations with our friendly staff, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a nice spread.
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hi Jamie,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Mary

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Things inside the room, such as bed, furniture, etc were nice. The building is in need of maintenance. Water leaked all over our bathroom floor from a leaky toilet tank. The stairwell door kept staying open due to the door getting stuck on the tile floor. Good breakfast
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hi Mary,Thanks for taking the time to write in and express your thoughts and honest feedback. We are extremely sorry that your room had some leaking issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

6/10 Okay

Richard L

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Property does need to be upgraded. Staff was excellent, but property shows it's age, in some places badly.
Stayed 1 night in Oct 2023
Response from Manager on 6 Oct 2023
Hello Richard L, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 28 Sept 2023
Hello Kathryn,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all away around!
Stayed 1 night in Sep 2023
Response from Manager on 24 Sept 2023
Hello Cheryl,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Cynthia,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.