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Reviews of New Kingston Guest Apartment VII

New Kingston Guest Apartment VII
23 Wellington Drive, Kingston, Saint Andrew

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from -Mark on 3 Oct 2019
Thank you for the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for anyone who likes their privacy. They have all of the amenities and the apartment was is in a nice community. Highly recommended!
Stayed 1 night in Mar 2017
Response from -Manager on 3 Oct 2019
Thanks for the recommendation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I walked into this apartment it gave me such a cozy feel with its earthy decor. The rooms were nice and the master suite had the bathroom attached which I liked. It had tile flooring unlike carpet in most hotels which I liked. A lot of natural light and space for what we need loved. Great place!
Stayed 1 night in Mar 2017
Response from -Manager on 3 Oct 2019
Than ks for the review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment and goo service. Highly recommended
Stayed 1 night in Mar 2017
Response from - Manager on 19 Aug 2019
Thank you for the review! We try our best to make our guests experience as smooth and enjoyable as possible. we look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like the photos and it is pretty close to everything.
Stayed 1 night in Mar 2017
Response from -Management on 7 Mar 2019
Thanks for the review

10/10 Excellent

Nigel, OR, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LIKE LIVING IN A GALLERY
Very nice apartment, nice view, love the high ceiling, very big and spacious, seems like it count have been two apartments in the same space. Friendly staff and good price. I lift my hat to the operators of this lovely place.
Stayed 1 night in Mar 2017
Response from Management on 16 Feb 2018
Nigel, thanks for the review. Yes the size of the apartment is truly remarkable. We look forward to hosting you again in the near future.

10/10 Excellent

Charles Rangle, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
This is a good apartment. Good location, good amenities. I would book it again
Response from Management on 16 Feb 2018
Charles, thank you for the review.

10/10 Excellent

Marcella James, Long Island, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIS IS VALUE FOR MONEY
I enjoyed my extended stay here. The place is very central, the staff was friendly, AC new and efficient, water hot and wifi fast. The apartment was exceptionally clean. I rate this ten out of ten in comparison to some rooms I have paid $400.00 USD for in the past. This is a good deal especially if you are going to be staying in Kingston for an extended time.
Response from Management on 16 Feb 2018
Ms James, we are indeed a great value for money. Thank for allow use to be of service.

10/10 Excellent

Thomas Lake, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in New Kingston (kingsize Bed)
This is an older building but a recently renovated apartment. I travel to New Kingston for business every other week and to enjoy the nightlife after. At first, it was all hotels, but the dynamics of lodging have shifted and I have done apartments almost exclusively for the past 2 years. I have stayed at enough apartments to conclusively say this one is the better of them all. Most New Kingston one bedroom apartments were built as studios. Most New Kingston one bedroom is so cramped with a double bed. Not this apartment, this Casa had a kingsize bed. The apartment was well decorated and appears to have been redone recently. I would recommend this apartment to any and all travelers who is looking for a clean, central, safe and secure apartment.
Response from Management on 16 Feb 2018
Mr Lake it was a pleasure hosting you. looking forward to see you again.

2/10 Terrible

Andrey

Disliked: Staff & service
Better stay in hotels not appartments
Just the timeline of my experience: Could not get into the property, the renter "could not reach me by phone" and did not inform the owner of the flat of my booking. It was a partially pre-paid booking! Could not reach the renter by phone, there was only a voice mail and advice to contact via WhatsApp.Wasted one hour. The owner of the flat told the guard to excort me out of the parking lot. Took me another 3 hours to find and drive through heavy traffic to the alternative option.
Stayed 1 night in May 2019
Response from Management on 7 Feb 2023
We are deeply sorry for the inconvenience you experienced during your stay at our property. Booking an apartment differs from that of a hotel, an apartment often does not have a front desk so advance communication is usually required. We contacted you via phone, email and the Expedia platform and received no response, then you showed up at the property at 2am. These are privately held apartments available for rental, when you showed up at a property without a front desk, it creates a little bit of a fire drill and by the time we got to the property after receiving a call from the security at 2:45am, you were long gone. You did not answer your phone after we made several attempts to reach you without success; till date, you have not answered our call. Thanks to Expedia, your refund was issued, if you did not receive your refund, please let us know as we definitely don’t want to be in receipt of money for a guest that did not stay.For future reference, if you are booking an apartment like this, advance communication is required especially if you are arriving a foreign country at 2am. The guard at the gate doesn’t work for any individual or group of property owners and the guard does not conduct front desk duty. He is simply there to open, close the gate and check the log for all registered guests. We register every guest on arrival and we do not pre-register guests so they could roam around the complex, which is a security breach. We do apologize for the inconvenience and experience, but it is very hard to coordinate when a guest does not answer their phone.Providing a seamless and enjoyable experience for our guests is of utmost importance to us.