2/10 Terrible
Howard
Business traveller
11 Mar 2023
I arrived an hour early for check-in. The front desk attendant informed me that they had never received my reservation from expedia. The attendant then called the apartment owner. The owner called me and also said that he had never received expedia reservation, but somehow he had my information; name check-in/out date etc. He informed me that he did not have a room on this property for me. He then wanted to move me to a property across town. I didn't want to be across town, because i had chosen the proper to have access to the business district, but I agreed because it was spring break and very few properties available. However, I called a nearby hotel and they had availability. I called owner back and told him of my decision to stay in business district. He would not refund my money. He lied to expedia and told them I was a no show, and apparently expedia policy is to believe the owner regardless of facts. I took a phot while on the property clearly demonstrating I was there.
Howard
Stayed 2 nights in Mar 2023