Edmonton Hotel Guide - Kinsmen Twin Arenas hotels in Edmonton, Canada.

"No heat in room"

"It's a good stay.. "

"*"

"It was great like always"

"It’s fine."

"Turned away by front desk for trying to purchase a room for an employee for mine. "

"Every aspect of the hotel from the moment you pull up in front SCREAMS for an update! The age makes it feel dirty and uncomfortable. Water to the building was shut off from 11:30 PM-5 AM. One of the two elevators was out of order the entire time. The dinner restaurant closed before 10 PM (even though the sign clearly stated that they were open), and breakfast was out of just over half the menu so we were forced to find food off premises for both meals (one of the factors in choosing this hotel was the availability of meals at the hotel). Staff was not rude, but definitely not happy to help either. Overall a truly negative experience!"

"Very good "

"Breakfast menu was good, with many options. Parking wasn't that easy to find, ended up parking on the street both nights. The room was clean, but for a family of four, at least one more set of towels would have been nice. We booked through Expedia and my wife had paid up front with her cc. Upon check in, a male front desk staff member was pretty snotty about using her cc for the deposit. He was kind of belittling to us and insisted that we pay $700 on debit for the deposit and would not accept my cc. He also wouldnt let me collect points through the program during our stay. My other family members who were also staying here for the weekend, didn't experience these issues, wh8ch os not a bad thing. I've been on the road working for the last 2 months and been staying at Holiday Inn almost exclusively, but have never been treated like this before. I'm hoping that the employee was maybe having an off day or something like that, because I've always been treated good at this franchise. "