Seasonal outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Atlantica Mare Village Paphos

5 out of 5
Atlantica Mare Village Paphos
Kissonergas Av., Kissonerga, Paphos District

Reviews

9.2

Wonderful

Rating 10 - Excellent. 26 out of 36 reviews" "
Rating 8 - Good. 4 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sergi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CH on 2 May 2024
Dear sergi,Thank you very much for your excellent review. We are ever so pleased that you have had such an enjoyable stay. Best regards,The management

10/10 Excellent

Kulvinder

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at the hotel and had an even better experience this time round. Room upgraded on arrival and excellent service from start to finish. Splash park is a great addition and is away from the busy pool area meaning it is a lot quieter. I would definitely say that this hotel is a good option for all but would especially recommend for young families. Thank you to the staff for providing such a great experience!
Stayed 7 nights in Apr 2024
Response from CH on 14 Apr 2024
Dear Kulvinder,We are delighted that you have had a second holiday with us and thankful for your kid comments and patronage. We hope that we have the opportunity to see you in the years to come. Best regards,The management

10/10 Excellent

Giannis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CH on 18 Dec 2023
Dear Giannis,Thank you for your excellent review. We are happy to hear that you have had such an amazing experience and hope to see you return. Best regards, The management

6/10 Okay

Elliott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was good with an ideal location. Most of the guest were all inclusive and so not all inclusive guest did not get correct measures of drinks with beer being served in small cardboard cups and charging for a pint. Evening entertainment was poor and not space in the Terrance bar.
Stayed 6 nights in Oct 2023
Response from CH on 30 Oct 2023
Dear Elliott,Thank you for mentioning this. We would like to clarify to other readers that we don't charge by the pint but by the unit. Your overall comments are truly welcome and will be taken into even further consideration for our future development. Best regards,The management

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Beautiful property, the staff was awesome. They were so helpful David, Nata, Laura, Hamor (hope I got Hamors name right)..they were all very good, the service was excellent. Food very good, the scenery is amazing and was impressed with the cleanliness. Thank you all
Stayed 2 nights in Oct 2023
Response from CH on 19 Oct 2023
Dear Diana, Thank you for your wonderful comments. These are truly motivating for us. Best regards,The management

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from CH on 9 Oct 2023
Dear Michael,Thank you for your excellent review. We are truly delighted to hear that you had an amazing stay with us.Best regards,The management

6/10 Okay

Chris

Travelled with family
Nice hotel but too busy.
Hotel was in generally a good condition but some issues with pool lights hanging off in the pool, tiles coming off etc. Hotel was extremely busy, had a to wait to find tables for breakfast etc. Also some of the staff were often arguing and shouting at other staff. did inform the hotel but no follow up. Amazing views from our sea view room and the children loved the slides which were great, best part of the hotel.
Stayed 7 nights in Aug 2023
Response from CH on 5 Sept 2023
Dear Chris,Thank you for your review and precious feedback. You had indeed visited us during the peak of the season and with any guests wanting to dine at the same time at breakfast even though the hotel advises to avoid peak times at breakfast. The hotel also takes this into consideration and opens alternative seating areas for breakfast to facilitate it's guests. The maintenance matters that you have mentioned were resolved immediately when spotted. We are of course delighted that the kids enjoyed the splashpark and that you appreciated the sea view room's views. We hope that we have the opportunity to see you at the hotel once again maybe in the Autumn or Spring. Best regards,The management

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Awesome hotel, literally feels like a village, you can always find a spot that isn’t crowded, and there are plenty of stuff for children plus the food is great. Will definitely comeback.
Stayed 4 nights in Aug 2023
Response from CH on 4 Sept 2023
Dear Dan,We are really delighted to hear that you will be returning and happy that you have had such a wonderful experience. It's also motivating to hear that the kids activities and the food were to you expectations. Best regards,The management

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from CH on 4 Sept 2023
Dear Fraser,Thank you for your excellent review. We are delighted that you have had an enjoyable stay. Best regards,The management

10/10 Excellent

Dror

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Had a wonderful vacation
Stayed 6 nights in Aug 2023
Response from CH on 4 Sept 2023
Dear Dror,Thank you so much for your kind review. We are truly delighted that you have had such wonderful stay with us. We hope to see you return. Best regards,The management

10/10 Excellent

Nir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whatever you need is in the resort.
Stayed 4 nights in Aug 2023
Response from CH on 30 Aug 2023
Dear Nir,Thank you for your excellent review. We hope this justifies a return visit. Best regards,The management

10/10 Excellent

Andry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was excelent
Stayed 3 nights in Aug 2023
Response from CH on 25 Aug 2023
Dear Andry,We are delighted that you have had a comfortable stay with us and hope that we have the pleasure of seeing you in the near future. Best regards,The management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel - beyond expectation
The hotel was amazing. Over our expectations. The kids enjoyed the pools, the splash area with all slides. The food was great. The activities in the pool were amazing. The rooms were nicely decorated and the beds were very comfortable. There are many activities and shows in the evenings as well. All was very nice. in front of the hotel, there's a supermarket with everything you need. The only problem we had was having ants in our room every evening. That was a little annoying. My kid even found some on her pillow. Except for that, everything was perfect.
Stayed 5 nights in Aug 2023
Response from CH on 16 Aug 2023
Thank you for staying with us and for your wonderful comments about our hotel. We are sorry to hear that you had an issue with ants and will look into this matter further with our service provider. Thank you once again for the excellent review and we look forward to seeing you return. Best regards,The management

10/10 Excellent

???

Stayed 4 nights in Jul 2023
Response from CH on 16 Aug 2023
Thank you for staying with us and for your excellent review. We look forward to seeing you return. Best regards,The management

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Actually a lovely hotel and brand new feel to entire hotel and rooms super quiet and comfortable. Food was quality and a good range. My only issue is unfortunately (I know this is a family hotel) but there were a lot of kids just everywhere. Although there is a water park it didn’t really keep all the kids away. If this was a couples / adults only hotel I’d be amazing (just for what I personally wanted) but on the other hand, perfect for families. Not really close to any decent beach, walkable one is a very small cove can’t really be classed as a beach. Staff really good, overall service was excellent.
Stayed 7 nights in Jul 2023
Response from CH on 10 Jul 2023
Dear James,We are delighted to hear that you have had an enjoyable stay and that you have found our rooms quiet and comfortable. It's also reassuring to know that the food quality and variety was to your liking. It is also great to know that you have interacted with our staff and found them to be friendly and hospitable. We hope this justifies another visit in the near future. Best regards,The management

10/10 Excellent

Yizhak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple and a baby
Create team, cleaned rooms and great conditions
Stayed 4 nights in May 2023
Response from CH on 15 Jun 2023
Dear Yizhak,We are delighted that you feel we deserve 10/10 for your recent experience and hope this justifies future visits. Best regards,The management

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent, friendly staff, very clean and modern.
Stayed 2 nights in Apr 2023
Response from CH on 19 Apr 2023
Dear Jacob,We are truly delighted to hear that you enjoyed your stay and appreciated our friendly staff, food and cleanliness. Best regards,The management

8/10 Good

Yiota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Child friendly and modern spaces
The hotel was brand new with modern furniture and spaces and it was very clean. The breakfast was also very good with a large variety of choices for everyone. Also the hotel has really nice restaurants but you need to book in advance so keep that in mind. Lastly, the hotel is really child friendly with kids clubs and a large water park! However we had to book in advance for the kids club and the parent couldn’t stay with the child (it was a drop off)- wish this policy changes as the children wouldn’t always stay without a parent there :) Overall we really enjoyed our stay!
Beach path in front of the hotel
Burger bar restaurant at the hotel
Beach path in front of the hote
Stayed 2 nights in Apr 2023
Response from CH on 19 Apr 2023
Dear Yiota,Thank you for staying with us and for your kind comments. We have taken into consideration your request for additional "stay & play" times and will add another day (totalling 3) for parents to play with their children. Best regards,The management

6/10 Okay

Kulvinder

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This was our first stay here and overall the experience was not too bad however certain things could have been better. The hotel itself is nice and fits the 5 star star status with nice pools and great water park for kids. The food in the buffet had a great selection and was of good quality. The main issue with this hotel was the level of service which i would definitely not class as 5*. Rooms are not cleaned properly and things like water are not replaced meaning you are stuck refilling the same 2 water bottles for your entire stay. Service during the meals was very hit and miss with staff standing around rather offering things like water as standard. We had our 2 year old with us and the process to book into kids club was so overly complicated we gave it a miss in the end. I would suggest trying to book into the restaurants as soon as you arrive as we were unable to get anything at all. As previously stated the facilities are lovely but the quality of service from SOME of the staff (the reception staff were very helpful when required) in the end we did enjoy our stay but expected more when staying in a 5 star resort.
Response from CH on 16 Apr 2023
Dear Kulvinder,Thank you for your valuable feedback. We have taken your input and opinions seriously and will take action as necessary. Note that we are quite keen on being sustainable and therefore water dispensers are available in all outlets of the hotel which minimise significantly the use of plastic bottles that we also recycle. Our kids club's registration requires all documentation to be completed with no exceptions. Booking is an easy process. We are sorry to hear that the service didn't meet your entire expectations but pleased to know that at the end you did enjoy your stay.Thank you for the kind mention about the front desk staff that will be passed on to them. Best regards, The management

10/10 Excellent

Charalampos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They need to learn manners on customer service
There were the worst 5 star hotel we went. They meed to learn how to behave to customers. When you tell them something they pretend like you are stupid. The room we stayed for 3 nights it never be cleaned. I do not recommend this hotel.
Stayed 3 nights in Aug 2021
Response from CH on 13 Sept 2021
Dear Anonymous, Thank you for your feedback. We will take it into consideration. Please note that we have some staff especially in housekeeping that don't speak English and it is quite difficult for them to communicate. It is best in such cases you call the supervisor who will be more than happy to assist. Best regards, Christos Hadjitooulis General Manager

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
A last minute holiday, and we weren't disappointed. Hotel was fab - new, fresh, very very clean, staff were subtly efficient and good. Its rated 5 stars and is very good, but having been lucky enough to stay at many other 5 star hotels, there was something about the Atlantica Mare that didn't feel quite as exclusive, luxury experience as other 5 start establishments. That said - we had a super stay and wasn't really too much we would fault about the hotel. Rooms were excellent, well fitted out and cleaned to a very high standard. Pool areas - great pools, and the splash slides super for the kids, however the hotel was very busy for some of our stay and it was a challenge (unless you are a super early riser - talking 6.30 / 7) to get a sun lounger. This may have been exacerbated due to covid as I guess people less likely to go sightseeing outside the hotel in current circumstances. We only ate in buffet, as other restaurants were fully booked when we tried to get a table. Breakfast very good and dinner options fine - not a lover of a buffet dinner but as they go, the food was good, well presented and reasonable choice. There were a few other restaurants within walking distance and also short taxi ride to Coral Bay for other dining options. Overall we had a great stay, and would definitely recommend and return to the hotel.
Stayed 7 nights in Oct 2020
Response from Christos H. on 7 Nov 2020
Dear Joanne, thank you for your kind review and recommendation of our hotel. We agree that it has been a challenging year with covid19 and look forward to seeing you again in better times. Best regards, Christos Hadjitooulis General Manager

6/10 Okay

Nestor

Liked: Cleanliness, property conditions & facilities
5 star hotel 3 star service
Breakfast was cold and the worst breakfast you could have. I went down first thing in the morning so no excuse to be cold. The restaurant is chaotic at best. Nobody seating you at a table or giving you any direction on what to do, just get told off if you dont put gloves on. But evening meal was good with plenty of choice. Onto the room. Aircon didnt work, toilet glass door had toothpaste on it from a previous guest. I did tell reception and all i got was what room number, did you close all the doors like i was stupid and a half arsed apology. The venue is new, so they can spend the winter working on guest relations, training house keepers and recruiting as the place looked short staffed. On the bright side the property is new and Covid practices in principal are exceptional and you are safe. And the sunset view is incredible
Stayed 1 night in Oct 2020
Response from Christos H. on 7 Nov 2020
Dear Nestor, Thank you for your valuable comments and feedback. We are sorry that we didn't manage to meet your entire expectations and are pleased that you found our Covid practices as exceptional and enjoyed our wonderful sunsets. Best regards, Christos Hadjitooulis General Manager

8/10 Good

Lorna

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020
Response from n on 30 Oct 2020
Dear Mrs. Lorna, Good morning to you and thank you very much for having stayed with us. We do hope, you had an enjoyable stay here at the Atlantica Mare Village in Paphos. We will be delighted to have the opportunity to welcome you back in the near future. Thank you and kind regards, Niki Panayiotou

10/10 Excellent

SAVVAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from CH on 28 Aug 2023
Dear Savvas,Thank you for staying with us and for your excelent review. We hope to see you return.Best regards,The management

10/10 Excellent

Despoina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from CH on 16 Aug 2023
Dear Despina,Thank you for staying with us. We are delighted that you had such a great time and hope to see you return.Best regards,The management

8/10 Good

Mickael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023
Response from CH on 17 Jul 2023
Dear Mickael,Thank you for your review. We hope to have the pleasure of seeing you back. Best regards,The management

10/10 Excellent

Émilie

Stayed 7 nights in May 2023
Response from CH on 11 May 2023
Dear Émilie,Thankyou for your excellent review. It is great to know that you have had such a wonderful stay. We all look forward to seeing you back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely revisit
Wonderful hotel for families. Night entertainment tailored for kids. Very spacious rooms and amazing food
Stayed 7 nights in Aug 2022
Response from CH on 18 Aug 2022
Dear Anonymous, It would be great to see you back. Thank you for your kind review. Best regards, The management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from CH on 17 Aug 2022
Dear Anonymous, Thank you for the excellent review. We are delighted that you had a great stay. Best regards The management