Kizilagac Holidays

Excellent facilities and professional staffs. Just infront of the beach. And the management went beyond their polcies to help us when we had an emergency situation . We will be back again

مكان الفندق غير مريح بسبب الفنادق المحيطة به موضوع التدخين صعب جدا للمدخنين سوف يواجهون صعوبات حيث يسمح للتدخين في مكان واحد فقط بصورة عامة لايستحق 5 نجوم ربما 3 او 4 كاعلى حد.

The location was in a poor neighborhood, but you can ignore that. The hotel staff, and here I mean only the bar and pool bar, are young and rude. You are often ignored or served poorly.It is a shame that these days, when the temperature reaches 38 degrees, you can say that you have run out of water or that there is no more ice. The drinks served at the bar are of poor quality, but somehow it was reflected in the price paid. Breakfast was repeated endlessly, the same omelette, the same cheese and salami over which the flies buzzed. At lunch and in the evening, the food was ok

First the good - our room was overlooking the ocean - reasonable food quality but bland. And now the bad - the volume of the thump thumping music throughout the day and evening was just terrible and completely unsuitable for anyone with a family or hoping for a relaxing stay. The chap in charge of the entertainment could do nothing other than shout through a PA system that seemed to be permanently fixed on the highest setting. Impossible to get a quiet nights sleep anytime before midnight as the noise was dreadful. The level of service in the main ‘view bar’ was poor at best with one member of the staff more interested in talking on his phone, filling the coffee machine or moving glasses around rather than attending to the ‘one’ lady waiting to be served - the bars are generally under staffed leading to long queues developing every night. The hotel claims to be a high end resort but it’s certainly far from that - only basic amenities in the room and pre-filled thin plastic water cups in a self claimed high class resort shows its real standard. Seeking to speak with the manager proved hopeless as no one spoke english and my attempts to communicate were met with dumb stares. Even check-out was done without even a nod, thank you or any other form of basic animal like grunt. A most unsatisfactory stay at this place and after 9 nights in this place we were so glad to leave.