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Reviews of Shilo Inn Suites Hotel - Klamath Falls

3 out of 5
Shilo Inn Suites Hotel - Klamath Falls
2500 Almond St, Klamath Falls, OR

Reviews

8.2

Very good

Rating 10 - Excellent. 536 out of 1188 reviews" "
Rating 8 - Good. 388 out of 1188 reviews" "
Rating 6 - Okay. 150 out of 1188 reviews" "
Rating 4 - Poor. 62 out of 1188 reviews" "
Rating 2 - Terrible. 52 out of 1188 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandkids love the pool!
Stayed 3 nights in May 2024
Response from Tristian F. on 20 May 2024
Thank you Victoria for taking the time to leave a review!I am happy to hear the the pool was great!Thank you for staying at Klamath Falls inn & Suites - Shilo Inn

6/10 Okay

Kevin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Expedia said there was breakfast....they don't provide it. The restaurant appears to be semi permanently closed. The drink machine was out of order. The sinks spit water all over. The couch cushions had a big hole/rip. The TV or remote did not work. Seems like upkeep is suffering.
Stayed 1 night in May 2024
Response from Tristian F. on 20 May 2024
Thank you Kevin for taking the time to leave a review!I am sorry to hear that your stay was not as great as it should have been. I have directed your concerns to the proper departments so we can get them fixed.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here before and find it to be a reliable and reasonable hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Deborah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, clean, and helpful.
Stayed 1 night in May 2024
Response from Tristian F. on 20 May 2024
Thank you Deborah for taking the time to leave a review!I am glad to hear our property and Room was clean and staff were friendly.

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No dining at hotel. Love the pool and hot tub!
Stayed 3 nights in May 2024

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and the beds were super comfortable. No breakfast which was disappointing otherwise the hotel would get 5 stars.
Stayed 1 night in May 2024

6/10 Okay

Robert

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was nice all around just the cleanliness wasn’t the best. Hair all over the floor and shower
Stayed 1 night in May 2024

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hot tub, steam room and swimming pool
Stayed 2 nights in May 2024
Response from Tristian on 13 May 2024
Thank you, Sylvia, for taking the time to leave us a review. We appreciate it. I am glad our Hot tub, steam room, and pool were great during your stay.

2/10 Terrible

Estelle

Not clean
Stayed 3 nights in May 2024
Response from Tristian on 13 May 2024
Thank you, Estelle, for your feedback. I am sorry you felt the hotel was not clean. Did you bring this to the attention of the front desk? Can you please contact the hotel and ask for Management so we can find out what happened during your stay.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our room was okay but items should be Changed Out. The Chair that is in the room With Wheels is Very Dirty… I hope that stain that’s on there is Nit Whst I think it is. The Window Was Soo bad with Dirt we Couldn’t open the Window, and the Window Cil was Really Dirty. beds look Raised just by the Feet and it was Lumpy looking Because the Comfoter was Bot Smooth. Mattress was w as y to soft so if your sharing a bed you Really feel Every Move like being on a boat! There were Bo Instructions on How to Iperate the Heat and Air Unit. We were on the 1st Floor and you can Really hear the People on the Top Floor. There was Never Anyone at the Front Desk. When we Checked in and Out. You Advised a Restaurant that was Not at all even there. The Hit Tub was Nit available. I Will say however that Brittani that works there was Very Helpful, she took Time to Help us with our needs.
Stayed 1 night in May 2024

10/10 Excellent

CAROLYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large and spotless. Much better in real life than on the booking site.
Stayed 1 night in May 2024
Response from Tristian on 13 May 2024
Thank you, Carolyn, for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Dan

Business traveller
No breakfast made it hard since I was there for work. Online said there was supposed to have it, but they did not. Coffee was gross.
Stayed 5 nights in Apr 2024

10/10 Excellent

Risa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front counter was amazing I forgot her name my check out was at 11:00…i ask if I could stay an extra hr and she let me🙏🙏👍👍will stay again someday thanks.
Stayed 1 night in May 2024

2/10 Terrible

amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were pleasant but not invested in making sure our stay was good. Our first room had ants, we were offered another room. We move to a different from only to find ants in that room, something that looked like rat poop in the sheets, and hair on the floor in the bathroom. We talked to the front desk,he couldn’t do anything.. the manager wasn’t in. We were told there were no rooms available. Worst stay ever and we travel every weekend.
Stayed 3 nights in May 2024

8/10 Good

Kevin, albany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Much cleaner then other places in the city, coffee pot needed to be cleaned and it only makes one cup
Stayed 1 night in May 2024

10/10 Excellent

Ben

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with a large dog, we really appreciate the welcoming atmosphere. Great location, friendly staff. We will definitely stay here again
Stayed 1 night in May 2024

6/10 Okay

Ruthe

This Shilo does not compare favorably with other Shilo Inns I have used. This facility also does not compare favorably to other comparably priced facilities. The lack of coffee service in the lobby is only one factor, it it is significant.
Stayed 2 nights in Apr 2024

6/10 Okay

JoLee

Liked: Cleanliness, staff & service
I guess the restaurant is being refurbished as there were no food or coffee options available. The parking lot needs cameras. Our car was broken into.
Stayed 1 night in Apr 2024

10/10 Excellent

Janice

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are grateful for the welcome for our pet. Everyone is so friendly. The price is very reasonable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Genette

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff
Stayed 1 night in Apr 2024

6/10 Okay

Marilyn

Travelled with partner
We stayed 2 nights, housekeeping did not change towels, clean tub and bathroom. Did not expect bed to be made, but did expect clean towels.
Stayed 2 nights in Apr 2024
Response from Tristian F. on 30 Apr 2024
Thank you for talking the time to leave us a review. We are not currently offering room service for guests unless they are staying for more then three days. We do offer exchange or more room supplies by request only. This should have been explained at check in to you.

6/10 Okay

Shelley

Travelled with family
Disliked: Staff & service
We stayed 3 nights our room was never cleaned . We had to ask for more towels and toilet paper. Property was very quiet.
Stayed 3 nights in Apr 2024
Response from Tristian F. on 30 Apr 2024
Thank you for talking the time to leave us a review. We are not currently offering room service for guests unless they are staying for more then three days. We do offer exchange or more room supplies by request only. This should have been explained at check in to you.

8/10 Good

Rheem

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location was great. Staff were great. The property is run down and a bit outdated. Otherwise it was good
Stayed 1 night in Apr 2024
Response from Tristian F. on 30 Apr 2024
Thank you for talking the time to leave us a review!

6/10 Okay

Todd

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location however the property is old and outside parking and landscaping is an eyesore and unsafe in some areas.
Stayed 2 nights in Apr 2024

8/10 Good

Sharleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very pleasant and check in was quick, even accommodated our request for early check in. Parking was very convenient. Even though there is no restaurant onsite, there are many eateries in walking distance or minutes away by car. Enjoyed it and will stay again.
Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dave

Stayed 1 night in Apr 2024
Response from Tristian on 13 May 2024
Thank you, Dave, for taking the time to leave us a review. I am glad to hear that you enjoyed your stay.

2/10 Terrible

Ruth

Travelled with partner
Disliked: Cleanliness, amenities
Shilo Inn K Falls, Or has gone down hill, arrived at 3pm no longer have coffee in lobby was told they only have it 6am to 10am asked for extra packets of coffee was told they were out of reg. coffee only had the decaf packets. they sign out front say Shilo Inn Restaurant and lounge not true they both had been closed for over a year we were told. no hot breakfast, I know this sounds like I am knit picking but we Never stay there again, We have always stayed there on our way back from California. you might as well stay at motel 6. and save your money. We were not happy campers. and you won't be either. They need to change out the pillows very hard to sleep on. Sorry folks I can not give them a higher score, just telling the truth think twice before staying there.
Stayed 1 night in Apr 2024

8/10 Good

Pete

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my go to stops each year. I was disappointed that this year, the in-house restaurant was closed. Otherwise, a nice place: relatively inexpensive, they take dogs, clean, QUIET, convenient parking, easy access to US-97. My only complaint is that the pillows are too hard for my comfort and this year, I forgot to bring my own!
Stayed 1 night in Apr 2024

2/10 Terrible

Catherine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely no internet. When I called the front desk, I was told to just keep clinking on it. I have spent the better part of an hour trying that method! Called me silly, but when I book a hotel that advertises internet as one of their amenities, I expect to have it! I was expecting to accomplish some work this evening but that did not happen!
Stayed 1 night in Apr 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and rooms are beautiful. I was pleasantly surprised. Not having any breakfast at all, or even coffee in the lobby, was unusual. There are coffee makers in the rooms. Also, I don’t know if there’s an issue with staffing or what, but there is a restaurant and lounge attached to the motel, but it’s not open either. The rooms are not well insulated, and sounds from your neighbors, plus plumbing sounds, were pretty loud. Bed was comfy, but springs were squeaky. All in all, I would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Tristan was accommodating and helpful!
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Clean. Not crowded.
Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Shanti

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms could use updating, restarting is closed and for lease. Room key did not work and had to be re-set each time after it was used.
Stayed 2 nights in Apr 2024

2/10 Terrible

Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities
Workers noises hammers screwdrivers

10/10 Excellent

Gary

Very clean and comfortable with nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Peik-Kuan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very close to Oregon Tech, which was why I chose it. Conveniently located off of hwy 97. Nice big room. Wish they include breakfast for the price of the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Location convenient to OIT, medical facilities and cinema. No breakfast but several restaurants very close.
Stayed 1 night in Apr 2024

10/10 Excellent

Esther, Woodinville

Travelled with pets
Liked: Staff & service
Disliked: Amenities
Walls are thin. Next room tv loud couldn’t sleep a wink
Stayed 1 night in Apr 2024

8/10 Good

Keith

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given them an excellent if we had not been awaken at 12:30am by stomping from the room above. The people in the room above us were doing something for over 30 minutes constant thump thump thump as if they were hopping or bouncing a hard ball from one end of the suite to the other and back again. This was the first time this has happened to us at this inn.
Stayed 1 night in Mar 2024

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Did not see evidence of cleaning staff in the room for the entire duration of trip, i.e. dirty towels did not get removed from the room or replaced, had to request fresh towels from the front desk daily. Also, full trash cans had to be left in the hallway in order to be emptied.
Stayed 5 nights in Mar 2024

10/10 Excellent

Wilton

Liked: Cleanliness, staff & service
Staff very friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Rayna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Super outdated but not a big deal if u just need a bed to sleep in. Super cheap rates but you get what you pay for.
Stayed 2 nights in Mar 2024

6/10 Okay

Marilyn

Travelled with pets
Liked: Cleanliness, staff & service
I would have appreciated your offering a continental breakfast in lobby area since there is no open restaurant in the facility.
Stayed 1 night in Mar 2024
Response from Tristian on 30 Mar 2024
Thank you for taking your time in leaving us a review. Your feedback has been passed to the proper department.Thank you for choosing Shilo Inns

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Effortless check in. Room is in perfect condition. Better than i had hoped.
Stayed 1 night in Mar 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice for the price. The pool is clean and relatively warm. Hot tub is not working. Room was bigger than expected, fine condition.
Stayed 1 night in Mar 2024