Kleinmond Hotel Guide - Family Friendly Hotels in Kleinmond, Western Cape

"The room was as advertised, however would have been better with a Queen sized bed instead of a Double bed. The view was wonderful and the room was spacious. The breakfast was not the best and the pastries were hard (i.e. Not soft and fresh). The menu for dinner was not well advertised nor could be easily found without having to go downstairs to the restaurant, which was inconvenient."

"The hotel is quite isolated and next to what appears to be a township. Certainly we didn’t feel safe "

"Hairdressers made my trip! Amazing men. Abigail melody macky and many others were fantastic. Lovely hotel in beautiful surroundings. Food was excellent "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "

"Great location, beautiful views, and a nice clean apartment. "

"The place was very clean and spacious with 2 bedrooms and 2 bathrooms and big balcony. The kitchen was well equipped with a dishwasher, etc. The air conditioning was nice upstairs in the bedroom but there was none downstairs in the living room and dining room. The breakfast was delicious and cooked fresh. It was great being connected to the mall where you could shop for groceries, liquor, etc. There was also secure underground parking included and helpful porters to show you where to go."