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Reviews of Elephant Bay Resort

3 out of 5
Elephant Bay Resort
6/17 Moo 1, Bailan Bay, Ko Chang, Trat

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 34 reviews" "
Rating 8 - Good. 15 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Yvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is good value for the money. Easy walk to restaurants and northern & southern Bailan beach. Staff was very eager to help with our requests.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a long weekend
What a little gem of a hotel tucked into a beautiful bay on Koh Chang! The grounds are beautifully maintained, staff was incredibly welcoming, and the sunsets were stunning. Worth every penny! I arrived early on the night bus and ferry from Bangkok and since the room was available, was allowed to check in at 7:30 am, much needed as I was exhausted! Highly recommend a visit here to relax and enjoy nature
Stayed 3 nights in Jul 2020
Response from Ayla on 15 Sept 2020
Thank you for you time, We are happy to hear that you had a great time here. see you on your next visit, Regards, Elephant Bay Resort Team

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Stayed 1 night in Mar 2020

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Good sea view, friendly owner/ manager. Decent food. Bungalows need lot of work and upgrade. Plain cement floor. Doors don't close tight, no curtain on bathroom door so you wake up with the light. No cupboard or even a single hook to hand up your clothes. No kettle (we were able to get one for three bungalows) or tea bags or coffee sachets, or even a bottle or two of drinking water per day (standard even in cheap hotels across Thailand). The first night, I was freezing because the AC was set to 16 degrees, the remote wouldn't work, and there was no blanket or comforter. The bathroom is extremely basic - once again, at this price point, I expect far better. I am living in Thailand for the past 5 years and have travelled all over and stayed in all sorts of hotels, including thrice in Koh Chang, and never been so disappointed.
Stayed 3 nights in Feb 2019
Response from Remy on 28 Feb 2019
Dear Mr. Anonymous, Thank you for you're review. I'm very sorry to hear that you're experience in Elephant Bay Resort was such a dissapointment. We really did our best to give you all that you've asked for. You asked for : Watercooker, cups, plates spoons,knives, heating up you're food that you brought from home, cleaning you're room and change the bed sheets (blanket) everyday etc. There where also some other requests that we did for you that i won't wright, for you're privacy. We will do our best to improve Elephant Bay Resort more, as we talked about before. I have only one request for you. Would you be so kind to be a little bit more friendly to the staff that works in the resort or hotel. Warm regards, Remy owner/manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
I rarely love this place. Everything good,the location is very quite and private.
Stayed 1 night in Aug 2018
Response from Remy on 1 Sept 2018
Hello anonymous, Thank you for the reiew. Looking forward to see you again. Than you can tell me who you are :) Kind regards Remco

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Stay
A nice solid stay within a short taxi ride to the more active Lonely Beach. No beach but that’s not a problem if you’re not a beach person. The pool is nice and the sunset view is great. The staff is helpful and pleasant. Elephant Bay is a great value.
Stayed 4 nights in Jan 2018
Response from Remy on 31 Jan 2018
Thank you for your nice feedback. It 's good to hear that you had a nice stay. We hope to see you again in Elephant Bay Resort. Best regards Remco

2/10 Terrible

Salawan, San Francisco

Disliked: Staff & service, property conditions & facilities, room comfort
Could of done a better job!
Other then location and owners daughter the hotel is, sorry, but sh.tty. The receptionist was very rude on arrival. Additional charges that applied for extra bed, which turned out to be a pillow top on the floor with geico's that wasn't even used due to discomfort of sleep. No refund issued. Toilet tub was is extremely dirty(black lid). No bath accessories, shampoo or conditioner. No room furniture, but few narrow benches to put your suitcase on. Will not recommend and will never be back
Room #3
Bathroom in #3
Response from Eveline on 24 Jan 2017
Thank you for taking the time to leave a review. I am very sorry to hear of your experiences. We take all comments seriously and are always looking for ways to improve our customer service as well as amenities provided. Especially since we pride ourselves in creating a home-like, friendly atmosphere and your first impression is not to our standards. Furthermore, we have a long-term refurbishment plan and will start updating the rooms this year. The mentioning of the amenities is definitely something I will take into account and see how we can fit this in, in a sustainable way. Again, my apologies and I hope you enjoyed your continued travels in Thailand! Warm wishes, Eveline General Manager

10/10 Excellent

matthew, bailan bay , ko chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great relaxing stay
beautiful place to relax for a few days . great location on the coast , friendly staff , fantastic atmosphere , amazing sunsets , highly recommended
Response from General Manager on 24 Jan 2017
Thank you very much for your review. We appreciate you took the time to leave some comments!

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon Hotel
Bon hotel avec piscine avec un bon apport qualite prix
Stayed 1 night in Mar 2020

8/10 Good

Miia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tykkäsin!
Mukava pieni resortti rannalla. Super mukava henkilökunta ja mainiot näkyvät merelle. Paikka on rannalla, mutta ranta on kivikkoa, joten uimaan ei pääse, uima-allas on. Bungalowin WC ja suihku on Bungalowin takana ulkona, näkösuojaa on ja kivan Tropiikin tunnelman antaa seinässä kasvava köynös. Tosin sitten takarivissä olevat huoneistot kuulevat kun käyt asioilla ta laulat suihkussa, tykkäsin silti. Kylällä paljon ruokapaikkoja ja muutama kauppa. Mopo vuokralle ja näet koko saaren.
Stayed 4 nights in Mar 2020
Response from AB on 20 Mar 2020
Thank you for the nice review we appreciate it a lot

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ayla B. on 5 Mar 2020
Thank you for staying with use

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Adresse auf Ko Chang!
Sehr schöne Anlage mit großem Pool. Das Personal war sehr Freundlich und zuvorkommend. Die Bungalows sind zweckmäßig und das Bad ist offen. Alles in allem ein sehr gelungener Aufenthalt. Frühstück und der Kaffee top! Lage eher ruhig, es lohnt sich einen Roller zu mieten. Am besten direkt über die Unterkunft!
Stayed 3 nights in Feb 2020
Response from EBR on 17 Feb 2020
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
คุ้มค่าดี มีสระว่าย บรรยากาศดีสบาย น่าพักผ่อน พนักงานบริการดี สะดวก
Stayed 2 nights in Jan 2020
Response from Ayla on 27 Jan 2020
Thank you for your review. Hope to see you on your next vacation.

8/10 Good

Faim

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

6/10 Okay

Yann

Disliked: Cleanliness, room comfort
Moyen moins..
Mauvaise gestion des réservations, nous avons été ré orientés dans une chambre inachevée, sans vue, au fond du jardin. Manager à l'écoute mais la gestion générale "à la cool" ne laisse pas une impression e Resort, mais plutôt d'un établissement à potentiel non exploité et vieillissant. L'emplacement (calme) , la vue et le sunset restent les points forts.
Stayed 3 nights in Apr 2019

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Manfred

Disliked: Cleanliness, room comfort
Schlechtes Preis Leistungsverhaeltnis
Schlechtes Preis-Leistungsverhaeltnis. Unsauberes Zimmer.
Stayed 7 nights in Jan 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small piece of heaven in Koh Chang
I loved my staying at Elephant Bay Resort. Just in front of the sea, it makes it a perfect spot to observe sunsets by the pool. The resort is in a convenient and relaxing location close to shops and restaurant and just 3 minutes driving from the party scene of Lonely beach. The Dutch owner and all staff were very nice and always eager to help. I was in the room with fan and sometimes it was getting very hot inside, but nothing terrible and in the morning it can get even chilly because of its proximity to the sea. The price was also reasonable, I would definitely go back :)
Stayed 4 nights in Feb 2019
Response from Remy on 23 Feb 2019
Dear Andrea, Thank you for you're review. I'm happy to hear that you had a good stay in Elephant Bay Resort. It was very nice to meet you and i wish you good luck. Looking forward to see you again:) Warm regards, Remy

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019
Response from Remy on 31 Jan 2019
Dear Anonymous, Thank you for staying in Elephant Bay Resort. I hope you had a good time. Warm regards, Remco

8/10 Good

YU TING

Liked: Staff & service, property conditions & facilities
美麗的地方
渡假村很美！但因房間為木造建築，隔音效果差，導致毎日早晨5點就被鳥類等生物吵醒，牠們會一直啄屋頂和在屋頂爬來爬去，造成睡眠不足！房間內螞蟻不少！附近餐廳食物不錯
Stayed 3 nights in Dec 2018
Response from Remy on 31 Jan 2019
Dear Yu Ting, Thank you for staying in Elephant Bay Resort. Looking forward to see you again. Warm regards, Remco

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สบาย สะดวก บริการดีคะ เจ้าหน้าที่ยิ้มแย้ม น่ารัก เป็นกันเองดีคะ
Stayed 2 nights in Apr 2018
Response from Remy on 25 Apr 2018
Hello anonymous, Thank you verry much for your review. I wish you a verry nice day. We hope to see again. Warm regards Remco Elephant Bay Resort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
All in all the hotel was good. The room itself wasn’t structurally in the best possible shape, but otherwise we don’t have any complaints. The pool area is really nice and the table football and pool table in the common area are a nice addition.
Stayed 7 nights in Jan 2018
Response from Remy on 2 Feb 2018
Thank you for your respons. Can you tell me in what room you stayed? So we maybe can do something about it. We hope you had overall a pleassend stay.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Very nice resort!! Will stay here again!
Stayed 8 nights in Dec 2017
Response from Remy on 10 Jan 2018
Thank you for your review. We hope to see you again.

8/10 Good

Maik

Liked: Staff & service, property conditions & facilities, room comfort
Perfect for relaxed vacation
Really nice relaxed place. Only about 15 rooms and a lot of space. We really enjoyed our stay! Would love to come back.
Stayed 5 nights in Dec 2017
Response from Remy on 10 Jan 2018
Thank you for your review. Hope to see you again.

8/10 Good

stef, vendres

Liked: Cleanliness, staff & service, property conditions & facilities
Un très bon séjour
Les chambres sont simples mais agréables. J'avais pris chambre en dure à environ 18 euros la nuit c'est très bien et sur ko Chang c'est un très bon rapport qualité prix. Le personnel est sympa l'hôtel est très calme la journée. La piscine est très bien.
Stayed 6 nights in Dec 2017
Response from Remy on 10 Jan 2018
Thank you for your review. we hope to see you again.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nul
Réservation full à mon arrivée. J’attends toujours le remboursement.
Stayed 1 night in Dec 2017
Response from Remy on 31 Jan 2018
Hello Jeff, I checked the checkin book and i have seen that you got your room on your arrivale date (standerd double 5 dec.) and that you stayed 1 night more in room c3 on 6 dec.. So can you please explain what really went wrong. Than we can try to make it up to you. Best regards Remco Elephant Bay Resort

8/10 Good

Verified traveller

Disliked: Cleanliness
一家不错的酒店
Response from ayla on 2 Jun 2018
Thank you for you review, hope to see you again

8/10 Good

Alain, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel tranquille avec piscine
Un peu éloigné des activités de Kho Chang, l'hôtel est un havre de tranquillité. La chambre était décorée avec soins et possédait TV écran plat, ventilateur de plafond et climatiseur. Le seul absent était un mini-frigo mais il est possible d'utiliser ceux de l'hôtel. La piscine est fantastique et offre un décor de rêve sur l'océan et quelques petites îles au loin. L'ambiance est tranquille et le prix des repas demeure raisonnable. Prévoir des coûts supplémentaires pour les déplacements en baths bus puisque l'hôtel est loin des plages et zones plus touristiques. L'accueil a été charmant et on est toujours prêt à répondre à vos demandes et questionnements. Un bel hôtel pour profiter et relaxer sur l'île.

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Prisvärt och trevligt
Vi bokade två nätter i ett standard rum med fläkt, funkade okej! Vi beslutade oss för att stanna på hotellet i tre nätter till och uppgraderade till ett rum i en egen liten villa. Supervärt då vi fick ac och var bara lite dyrare. Vi trivdes superbra på hotellet, trevlig och hjälpsam personal, både mysigt inredd och utsikten är underbar! Maten i restaurangen var också god! Kommer definitivt bo här igen när jag besöker Ko Chang nästa gång! Finns ingen strand nära men det fick fort att åka taxi!
Response from Remy on 1 Sept 2018
Hello Emilia, We are happy to hear that you enjoyed your stay at Elephant Bay Resort. Looking forward to see you again. Warm regards Remco

8/10 Good

Anna

Liked: Staff & service
Красивая территория, но не комфортные номера
Отель обладает очень красивой ухоженой территорией. Персонал очень доброжелательный. Номера не в очень хорошем состоянии. Вся мебель старая, отделки практически никакой. Жили в номере с вентилятором. Ночью ужасно жарко, накрывались мокрым одеялом чтобы уснуть. В номере нет ни чайника, ни холодидьника. Попались очень шумные соседи
Response from Remy on 1 Sept 2018
Hello Anna, Thank you for your feedback. We are working hard to improve the Resort. We hope to see you again. Warm regards Remco

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very,Very Nice place, simple and good and friendly
Very Nice place, we Will be back...

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Mysigt ställe
Vilket mysigt ställe. Vi kom till denna lilla oas efter att rest och bott på olika ställen på Koh Chang. Lungt och stilla. Jättemysig trädgård med liten svalkande pool vilket var skönt då det ej fanns strand vid hotellet. Vi fick ett mysigt litet hus. Rent och fräscht. Luktade gott av både sängkläder och badlakan. Annorlunda badrum med utedusch.Härligt att få duscha under bar himmel. Vi stannade bara 1 dygn, men hade lätt kunnat vara kvar några dagar. Hoppas vi kan återvända. Rekommenderas varmt.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paikka oli hyvin viihtyisä ja huoneet siistejä. Omistajat olivat mukavia ja auttoivat tarvittaessa. Resortin koirat olivat ihania ja tuttavallisia. Paikka oli lähellä ravintoloita ja kauppoja ja isommalle rannalle pääsi 5minuutissa taxilla.