Couples treatment room(s), sauna, body treatments, aromatherapy

Reviews of Summer Luxury Beach Resort and Spa

4 out of 5
Summer Luxury Beach Resort and Spa
145/40 Moo 1 Ban Tai, Ko Pha-ngan, Surat Thani

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 103 reviews" "
Rating 8 - Good. 27 out of 103 reviews" "
Rating 6 - Okay. 14 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 0 out of 103 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Water was brownish coming out of the tap and we had ants crawling out of our sink consistently through our stay… Not very luxury if you ask me.
Stayed 3 nights in Apr 2024

6/10 Okay

Ash

Liked: Cleanliness, amenities, property conditions & facilities
Great property. Very spacious & luxurious rooms. Check in was interesting as my room was only available after noted check in time of 2pm which I have never experienced before. Another interesting feature: all clocks including the one in lobby were set to the wrong time (not intentionally apparently).
Stayed 1 night in Mar 2024

10/10 Excellent

Ellie

Stayed 5 nights in Jan 2024
Response from Summer luxury beach Resort & Spa Team. on 16 Feb 2024
Thank you for staying with Summer luxury beach Resort & Spa and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day!

10/10 Excellent

Alice

Travelled with partner
An amazingly large room and bathroom - pool was fabulous!! Staff were great and everything was very clean and well designed. There is an on-site spa where we had what wonderful massages and facials. The restaurant is on the beach so there were really lovely views too. I would definitely recommend this hotel.
Stayed 4 nights in Nov 2023
Response from Bobbies on 16 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our hotel. It's wonderful to know that you enjoyed our spacious rooms and bathrooms, fabulous pool, attentive staff, and the cleanliness and design of our property. We're delighted that you also had a great experience at our on-site spa and enjoyed the stunning views from our beachside restaurant. Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay!Warm Regards,The Team at Summer Luxury Beach Resort & Spa

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms for the price. Friendly staff. Great restaurant view
Stayed 3 nights in Jul 2023
Response from Phunnapat M on 21 Jul 2023
Dear David ,Thank you for staying with Summer luxury beach Resort & Spa and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day!Best Regards,Summer luxury beach Resort & Spa Team.

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very large and comfortable. Grounds were well kept. Service was fabulous and Win (the pool bar waiter) was the most amazing!! As stated in other reviews the road in was terrible on a scooter but not really that big of a deal! Had a great stay!
Stayed 5 nights in Feb 2023
Response from The Team at Summer Luxury Beach Resort & Spa on 16 Feb 2024
Thank you for your wonderful review! We're delighted to hear that you found your room very large and comfortable, and that you enjoyed our well-kept grounds and fabulous service. It's fantastic to hear that Win, our pool bar waiter, made such a positive impression on you. We appreciate your understanding regarding the road condition, and we're glad it didn't detract from your overall experience. We're thrilled that you had a great stay, and we look forward to welcoming you back in the future!

6/10 Okay

Eldon

Liked: Cleanliness, property conditions & facilities
Nice hotel with large rooms, hi ceilings. In a good area but if you’re walking to the hotel’s entrance you have to go down a long winding unpaved road surrounded by bushes and nasty industrial waste. Not to mention the creatures that spring out of those bushes. Daytime it’s ok. Nighttime you either need a taxi or scooter or it’ll be the scariest walk.
Stayed 3 nights in Feb 2023
Response from The Team at Summer Luxury Beach Resort & Spa on 16 Feb 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to have nice, large rooms with high ceilings and located in a good area. However, we apologize for the inconvenience and discomfort you experienced with the road leading to our entrance. Your feedback is valuable to us, and we will take it into consideration as we continuously strive to improve the experience for our guests. We hope that despite this inconvenience, you were still able to enjoy your stay with us. If you have any further concerns or if there's anything we can do to improve, please don't hesitate to let us know. We appreciate your input and hope to welcome you back in the future.

6/10 Okay

Shahar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Oct 2022
Response from Summer luxury beach Resort & Spa Team. on 16 Feb 2024
Thank you for staying with Summer luxury beach Resort & Spa and for taking the time to review us. We are glad to know that you enjoyed your stay with our Resort. Your feedback and comment will be great value to us for improving better in the future. We look forward to welcoming you back here again. Have a nice day!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!!
Love this hotel. We stayed in room with a pool. Breakfast was great. The hotel has no real beach but we didn’t feel it ruins the experience. We loved the fact we had a real coffee machine with capsules… we will definitely come back.
Stayed 2 nights in Mar 2022
Response from The Team at Summer Luxury Beach Resort & Spa on 16 Feb 2024
Thank you for your wonderful review! We're delighted to hear that you loved your stay at our hotel. It's fantastic that you enjoyed your room with a pool and found the breakfast great. We're glad that the absence of a real beach didn't detract from your experience, and we're thrilled that you appreciated the real coffee machine with capsules. We can't wait to welcome you back on your next visit!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good 4* .
I was apprehensive as read some negative reviews. However everything was prefect. Pool was great. Food was very good. Staff super friendly. Room huge. There is no beach per se but we knew this and pool more than compensated. If you want beach you merely walk 5 minutes either direction from waterdront. Overall it was really good. Value for money and a pretty eclusive feel to it. Highly recommend.
Stayed 8 nights in Jan 2020
Response from Summer luxury beach Resort & Spa Team. on 16 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a perfect experience at our resort and that everything exceeded your expectations. It's wonderful to know that you enjoyed the great pool, delicious food, friendly staff, and spacious rooms. We appreciate your understanding regarding the absence of a beach and are delighted that the pool more than compensated for it. Your recommendation means a lot to us, and we're delighted that you found value for money and an exclusive feel during your stay. We can't wait to welcome you back again in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Strange design, disappointing food
Summer Luxury Beach Resort is a strange place. It features a mid-century Americana Motel design but doesn’t quite pull it off. The rooms are huge and spotlessly clean, all featuring big balconies or terraces. Unfortunately the pool isn’t very pleasant and during our stay was overrun with very noisy children - this is more of a family hotel than a chilled adult place. The food in the restaurant is ok for lunch and dinner, but really bad at breakfast. There are no covers on the food, meaning lots of flies all over everything, everywhere else in Thailand seems to have plastic covers, why not here? Another design flaw is the hotels position on the seafront. There is no beach at this point, just a rocky point but you can walk to the beach very easily. I was amazed that the architect didn’t make more of the seafront position by adding a pool or at lease giving more rooms a sea view! Anyway, we escaped the din of the pool by walking 5 minutes down the beach which has a collection of chilled out bungalow operations. It’s a nice beach though very shallow and not great for swimming. Food was better at the backpacker bungalow than the hotel.
Stayed 3 nights in Jan 2020
Response from Summer luxury beach Resort & Spa Team. on 16 Feb 2024
Thank you for sharing your honest feedback about your experience at Summer Luxury Beach Resort. We sincerely apologize for any shortcomings you encountered during your stay. We appreciate your comments about the design, room cleanliness, and balcony/terrace amenities.Regarding the pool area, we're sorry to hear that it was noisy and not as pleasant as expected. We understand the importance of providing a relaxing atmosphere for all guests and will address this issue with our team to ensure a more peaceful experience in the future.We also apologize for the breakfast experience and the lack of covers on the food. Your feedback is valuable, and we will take steps to improve this aspect of our service to maintain cleanliness and hygiene standards.As for the seafront position and the absence of a beach at the hotel, we regret any disappointment this caused. While we strive to make the most of our location, including providing access to nearby beaches, we will consider your suggestions for enhancing the seafront experience in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 Excellent

or lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing place to be, gr8 view , nice and kind people . good breakfast, large and clean room , 3 excellent night . thank you
Stayed 3 nights in Dec 2019
Response from Summer luxury beach Resort & Spa Team. on 16 Feb 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing time at our resort and enjoyed the great view, friendly staff, good breakfast, and large, clean rooms. It's fantastic to know that you had three excellent nights with us. Your kind words mean a lot to us, and we're grateful for your feedback. We hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good location and overpriced comparatively They were 10% full and gave me a poor room Great spa and food Friendly staff
Stayed 2 nights in Oct 2019
Response from Sherelyn Gravina on 29 Nov 2019
Dear Sir Bradley, We are so happy that you appreciate our Pharaoh Spa and the staff. Our staff are always striving to provide a good quality service for everyone. We are saddened that you were not able to see your room location was pool view. Overlooking the swimming pool and it is the best view for the room type Junior Suite. We will then look forward to welcome you again and hopefully to try our other rooms. Thank you so much A wonderful greeting from Summer Luxury Beach Resort and Spa

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Summer Luxury Beach Resort and Spa on 13 Jun 2019
Dear Valued Guest, Thank you so much for your feedback. Summer Team will appreciate if you could give us a comment about your stay we can address properly. Hope to see back you again.

10/10 Excellent

Mo, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent but if your looking for a resort with a nice beach setup and not alot of rocks, look elsewhere. But for those who don't care about that and enjoy a nice pool with nice size rooms you probably won't find better.
Stayed 2 nights in Apr 2019
Response from Summer Luxury Beach Resort and Spa on 1 Jun 2019
Thank you so much for your wonderful feedback. We are so happy to know that you enjoyed your stay with us. We hope to welcome you back again.

10/10 Excellent

Dane, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fond memories of my stay here. The staff was friendly and polite and ready to assist with any requests. Rooms were bright and spacious.
Stayed 3 nights in Dec 2018
Response from Summer Luxury Beach Resort and Spa on 10 Jan 2019
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Summer Luxury Beach Resort and Spa on 26 Sept 2018
We would love to hear your feedback with your stay Ma'am/Sir.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Summer Luxury Beach Resort and Spa on 17 May 2018
Thank you for a wonderful review . We are just so happy and delighted that you enjoyed your stay with us . We hope to see you back again some day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just returned today from a lovely stay at Summer Resort. Lovely friendly staff and great spa.
Stayed 8 nights in Mar 2018
Response from Mam on 2 Apr 2018
Thank you very much and looking forwards to serving you

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and grounds are great. It’s on the waterfront, but no beach. Staff was good and the breakfast was amazing. Nice pool, lots of loungers but only 1 umbrella. Room was huge. Only problem we had was after I prepaid for my booking they gave us a room with 2 single beds and when I told them I booked a double for me and my wife. They sent 3 emails telling us if we wanted one bed it would be an extra charge of 1000 thb. A nite.
Stayed 7 nights in Mar 2018
Response from Summer Luxury Beach Resort and Spa on 13 Mar 2018
Dear Valued Guest, Thank you so much for the review and we will note each point you've pointed out and we'll do our best to provide you wonderful service in the future. Hoe to welcome you back and allow us to serve you even better.

10/10 Excellent

Sharon, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
It was worth the 15+hrs to get to this resort. It was even better than the reviews online. After my stay I will definitely make the trip back to the Summer Luxury Resort.
Stayed 3 nights in Jan 2018
Response from Mam on 17 Feb 2018
Dear Ms Sharon, We are very glad to hear that you enjoyed your stay with us. Hopefully we can welcome you again in the near future. Don't forget to let us know in advance and we will try our best to please even more better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 Star resort but very comfortable and well rounded. Hotel restaurant is very nice both from quality of food to beautiful beach views Staff very pleasant and eager to assist. The rooms were clean and comfortable.
Stayed 2 nights in Jan 2018
Response from Mam on 17 Jan 2018
Thank you very much and looking forwards to welcoming you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Amazing resort. Do not rent bike from their third party company. They ripped us off and threatened us.
Stayed 3 nights in Dec 2017
Response from Mam on 8 Jan 2018
Thank you very much and looking forwards to welcoming you again.

6/10 Okay

Ryan , Vancouver BC

Liked: Room comfort
Smoke and Mirrors
This hotel looks amazing in photos or driving by. It certainly is nice but overall a very average place to stay. No beach either. Rooms are very large though which is quite nice. Lots of bugs due to location. Overdone F+B experience, average food and beverage for price.
Stayed 2 nights in Nov 2017
Response from Mam on 25 Dec 2017
Thank you very much and looking forwards to welcoming you again.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Thank you so much and looking forwards to welcoming you again

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible Staff. Hotel isn't close to anything.
The hotel facilities were good. However, terrible staff and customer service. Called for Room Service and they brought down a wine which i did not order; tried to make me take it even though i don't drink wine! When checking out they charged me for 2 burgers even though i only had one and they had previously stuffed up the order! Came banging on the door to deliver room service on the second day; even I did not order any, got woken up so was not very pleased!! On the third day, we only had the one toilet roll which ran out. Called the reception to bring us another one but they never came so I had to physically go ask for it myself. Not happy with the service from this hotel. Also, the hotel is very secluded and not close to any shops or food places. Not Recommended!
Stayed 2 nights in Oct 2017

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!
Lovely large room and bathroom. Very comfortable. Hotel had a very cool boutique vibe. Air con seemed to turn off in the middle of the night every night. Other than that all positive! The staff at breakfast were amazing, the boys had great service skills and the coffee was really nice! Amazing place for the price. Would stay again
Stayed 4 nights in Oct 2017
Thank you very much and looking forwards to welcoming you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Beautiful hotel with awseome design. The restorant in the hotel is great !! We really had good experience
Stayed 3 nights in Aug 2017

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Was hesitant at first to book this hotel as the chairs and headboards of the beds looked weird in the photos. Checked out the hotel while on the island on was really impressed and ended up staying there. The theme was really well done and the rooms were very large and comfortable. The service was perfect. The receptionist "Pond" was very knowledgable, informative, and progressional. Every detail seemed to be taken care off.
Stayed 2 nights in May 2017

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ægir Már, Iceland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort
The resort is very nice and clean, the swimming pool is shallow all the way but the whole swimming pool area is very well setup and relaxing. The room was spacey and overall good but the bed could've be a little softer for my taste. Restaurant and spa top class.

6/10 Okay

Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to relax hotel
Location was quite far away from the full moon party, we need to go up and down the hill reaching the hotel approximately about 25minutes from the pier we landed. Staffs were polite. We booked the hotel to the fullmoon party and they say we r given a ticket each for the taxi but lots of confusion when they say we can refund their taxi service if we couldnt find it after the party ends, but end up! i have to find another taxi back to the hotel paying another 500baht,so if u guys wanna stay in this hotel u have to triple and double seek for assistance and confirmation about their taxi service to the fullmoon party before making any unecessary confusion with their staffs.

6/10 Okay

Kenneth, Koh Samui

Disappointed...
Unfortunately the hotel was overbooked and we got "upgraded" to an older hotel, to a beach front cabana...little disappointed in the hotel, room was spacious but older, bathroom was basic and just next to the bar, very noisy, also from the family room above... Was looking forward to stay in the hotel I've booked...got downgraded but an upgrade, pretty disappointed...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Beatutiful!
The location was perfect. It is right on the gulf of Thailand, and in close proximity to restaurants. The staff were so friendly, a nice wai everytime we saw them. And the rooms were perfect too. I would reccomend everyone to stay here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic unique hotel
We loved this hotel. The decor was beautiful - so different to anything we've stayed in before. The staff were excellent and so was the food in the restaurant. Will definitely be back for a longer stay next time.

10/10 Excellent

weng seng, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good swimming pool and restaurant.
Apart from the way to the hotel, which is quite remote. All others are good.

10/10 Excellent

angela , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breathtaking hotel - amazing decor
Gorgeous hotel & friendly staff. Don't let the rocky road up there fool you as once you get there it's phenomenal. Gorgeous boutique decor and the biggest room for a fabulous price. We stayed an extra night it was so great.

10/10 Excellent

Shivani, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Staff were lovely, hotel room was spacious and beautifully decorated and pool area was nice too. Hotel arranges pick up and drop off to the full moon party, about a 20 minute ride. Don't bother trying to stay as close as possible to the full moon beach. Easy to get transport everywhere and the island isn't too big :)

4/10 Poor

Jnyan

Disliked: Staff & service
New property, but the service is poor
My wife and I were in Koh Panghan for the full moon party. The ground staff at this resort is fairly untrained. They did not have the capability to provide basic concierge service like helping book a scooter (which you need to move around the island), or book a boat to go to the next island. They have zero contacts with service providers so you are stuck with doing everything yourself. Infact they did not even bother to inform us at the time of our check-in that getting boat bookings will be difficult when we check-out (the day after the full moon party) so we were left scrambling in the end trying to figure out how to leave the island. had they informed us when we checked in we would have had ample time to make necessary arrangements. the road to the resort is also very muddy and non-paved so you absolutely need a scooter to move around, but they dont have any scooter rentals on property so you have to take a hike far away to find a rental company.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, definitely recommend
Loved every minute of it and didn't want to leave. We stayed here for 2 nights over the full moon party in Feb, and wished we'd have done more! The hotel provided a great service the whole time we were there and couldn't fault the rooms, pool, food or staff one bit! Will be back :-)

10/10 Excellent

Vikki, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A*, 10/10 and 2 thumbs up!
Wonderful stay, lovely staff and lovely hotel. We were very pleasantly, surprised as the website doesn't do it justice! Food was delicious and very reasonable in price. We had a great time and would definitely stay again x

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer Luxury Hotel is a gem of a find - excellent
Excellent hotel in quiet area. Upon arrival the road leading to the hotel is rather bumpy but that is the outback feel of the whole island. You would imagine there is nothing there, no lights and dirt track for a road. Arrived at Summer Luxury and what a surprise. A gem in the wild!! The suite we had wad fab and cleanliness was second to none. Staff were so attentive and would go out of their way to help. Food is good but same menu for lunch and dinner, that is the only thing I would change a different lunch / snack menu.

10/10 Excellent

Barak, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel is brand new, very nice designed, nice staff, great spa very profetional. The breakfast did not hav enough veriety and the location is ok. We had to rent a bike to get around the island. The only problem was when it rained the road to the hotel (rocks and sand) became a rover due to the rain and we couldnt get through the hotel vehicle had to take us out to the main road since the water was 1 meter deep.

8/10 Good

luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

luigi, Edmonton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Am I in Thailand,or Mexico?
The hotel is great, very new and spacious. The staff is fantastic. However,if you're looking for a true Thailand experience, you won't find it here. For example, the restaurant only has western food, no Thai food! One of the reasons I went to Thailand was for the food. This resort is great for westerners that want to visit Thailand, but not leave western culture.

10/10 Excellent

Lara, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel !! You will not want to leave !
We stayed there for two nights, we loved ever minute of it and wish we had booked more nights there. Staff, decor and all the facilities of hotel were fantastic! Hotel is. Brand new so obviously everything looks great. Very well priced for the standard of the hotel , even the food and drinks.

8/10 Good

BRUNO

Liked: Property conditions & facilities, room comfort
Bel hotel
Personnel tres aimable et souriant. Bon petit déjeuner de qualité mais pas toujours identique tous les jours même si vous commander la même chose. C'est un détail. Les toilettes étaient bouchées le personnel à été réactif. Le ménage n'a pas été fait durant les 6 jours, juste le lit. Sol sale!!! Belle et tres grande piscine très agréable et bien entretenue La route, que dus je le chemin boueux lorsqu'il pleut n'est pas agréable, pour rejoindre l'hotel. C'est à mon avis l'urgence même à pied ou en scooter on manque de se casser la figure durant les 300 mètres boueux vraiment dommage
Stayed 6 nights in Jan 2024
Response from Bobbies on 31 Jan 2024
Cher BRUNO,Merci beaucoup d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que notre personnel était aimable et souriant, et que vous avez apprécié le bon petit déjeuner de qualité, malgré quelques variations.Nous nous excusons sincèrement pour les inconvénients que vous avez rencontrés, notamment les toilettes bouchées. Nous sommes heureux que notre personnel ait réagi rapidement pour résoudre le problème. Cependant, nous prenons très au sérieux vos préoccupations concernant le ménage qui n'a pas été effectué correctement pendant votre séjour. Votre commentaire sur la saleté du sol est particulièrement préoccupant, et nous prendrons des mesures immédiates pour améliorer la propreté des chambres.Nous regrettons également les difficultés liées à la route boueuse menant à l'hôtel. Nous comprenons l'importance de garantir un accès sûr et agréable pour nos clients, et nous allons examiner la possibilité d'améliorer cette situation.Votre retour d'expérience est très précieux pour nous, et nous vous présentons nos excuses pour les désagréments que vous avez rencontrés. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus positive.Cordialement,Summer Luxury Beach Resort & Spa Team

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kungen petwr var på besök
Bra hotel. Men dålig frukost. Inte värt de dyra priset. Hade detta hotel varit i Sverige så skulle det va ett 2 stjärnigt.
Stayed 1 night in Dec 2023
Response from Bobbies on 31 Jan 2024
Hej Peter,Tack för att du delade dina åsikter om din vistelse hos oss. Vi är glada att höra att du tyckte om hotellet som helhet, men vi är ledsna att höra att du inte var nöjd med frukosten och att du tyckte att priset var högt i förhållande till vad som erbjöds.Ditt synpunkter är viktiga för oss, och vi tar dem på allvar. Vi kommer att granska vårt frukostutbud för att se hur vi kan förbättra det och säkerställa att det motsvarar förväntningarna på kvalitet och variation.Vi beklagar om upplevelsen inte levde upp till dina förväntningar och hoppas att vi får möjlighet att ge dig en förbättrad upplevelse vid ett framtida tillfälle.Tack för att du valde att bo hos oss, och vi uppskattar din ärlighet när det gäller dina erfarenheter.Vänliga hälsningar,Summer Luxury Beach Resort & spa Team

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel, pas vraiment de plage mais nous n’étions pas la pour cela, le seul hic est le chemin entre la rue principale et l’hôtel qui est en terre avec plein de trou et plein d’eau donc pas facile à marcher voir impossible sans salir nos soulier et en scooter pas évident et en taxi on a l’air à des pop-corn dans la boîte arrière, sinon je le recommande
Stayed 4 nights in Feb 2023
Response from L'équipe de l'hôtel Summer Luxury Beach Resort & S on 16 Feb 2024
Nous vous remercions pour votre avis positif sur notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. Nous comprenons vos préoccupations concernant le chemin menant de la rue principale à l'hôtel et nous nous excusons pour tout inconvénient que cela aurait pu causer. Votre feedback est important pour nous et nous aidera à identifier les domaines où nous pouvons nous améliorer. Nous sommes heureux de savoir que malgré cela, vous recommandez notre établissement. Nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur.