8/10 Good
Karl
Travelled with partner
24 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall - We enjoyed our stay here and would recommend this hotel.
The property is stunning with very nice rooms/bathrooms, a well set out pool and relax area and also the option to dine/drink on the beach.
We did however, come across some small issues. The first was a miscommunication from the baggage handlers who didn't inform me that they would take my baggage in a trolley, go back to the pier and wait for more guests to fill up the trolley before bringing it to our room. This doesn't sound like much but for a few minutes we felt like we had been robbed, only taking me to run to the pier to figure out what was happening. I relayed my issue with the manager who apologised and said she would talk to her colleagues to be more clear about the process.
In addition to this, our safe did not work and had to be fixed and our shower was dripping which was difficult to stop.
These errors are minor and easily remedied so it doesn't impact our score and feeling for the hotel. It was a nice stay and our issues were taken care of by the friendly staff.