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Reviews of Phi Phi Hotel

3 out of 5
Phi Phi Hotel
129 Moo 7, T. Ao-nang, Ton Sai Bay, Ko Phi Phi, Krabi

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 407 reviews" "
Rating 8 - Good. 164 out of 407 reviews" "
Rating 6 - Okay. 52 out of 407 reviews" "
Rating 4 - Poor. 14 out of 407 reviews" "
Rating 2 - Terrible. 9 out of 407 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right in the middle of things you walk out and you’re where the shopping and dining is. Free breakfast and friendly staff.
Stayed 3 nights in Apr 2024
Response from Front Office Team on 22 Apr 2024
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
If you’re looking for a great priced hotel that is a couple minutes walk from the pier this is definitely the place to pick out. Everything worked great the water pressure was awesome, but just a heads up if you’ve never been to phi phi, literally everything is walkable and this hotel is greatly placed for that.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 20 Apr 2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and close to the pier
Stayed 1 night in Apr 2024
Response from Front Office Team on 22 Apr 2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Polite staff. Horrible view on the slams if your windows are not facing the ocean )
Stayed 2 nights in Mar 2024
Response from Front Office Team on 5 Apr 2024
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Katryn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are not friendly, breakfast subpar and lumpy pillows
Stayed 3 nights in Mar 2024
Response from Front Office Team on 1 Apr 2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

RAFAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Front Office Team on 1 Apr 2024
Thank you for staying with us. We really appreciate your feedback and comment.

10/10 Excellent

Cinderella, Rolling Hills

Travelled with partner
Disliked: Amenities, property conditions & facilities
It is in a great area, in the middle of the action and a lot of restaurants, shops, currency exchange, boats, etc.
Stayed 3 nights in Mar 2024
Response from Front Office Team on 13 Mar 2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely all around. Great pool. Decent breakfast. Very close to everything needed but because they are one lane back from the Main Street it feels very quiet and tranquil!
Stayed 3 nights in Mar 2024
Response from Front Office Team on 12 Mar 2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Victor, kansas city

Stayed 2 nights in Feb 2024
Response from Front Office Team on 29 Feb 2024
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant surprise. We are a couple in our mid 50’s, and were worried about noise. There wasn’t any from party goers! Our room was cleaned every morning, the breakfast was decent with minimal waits at the egg station, and the beds were comfy. The location is fantastic with so many restaurants and shopping all around. We enjoyed thoroughly enjoyed our 3 night stay. Maybe invest in a few more chairs and loungers around the pool and make some non smoking areas adjacent to the pool given little ones. Hope to return again!
Stayed 3 nights in Feb 2024
Response from Front Office Team on 27 Feb 2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Tina

Liked: Cleanliness, staff & service, room comfort
Dated but comfortable hotel.
Hotel is very dated but our room was comfortable, sea view, breakfast was ok, good nights sleep, excellent location in the centre of town & close to pier. Has to ask for room to be serviced, good for short stay.
Stayed 3 nights in Jan 2024
Response from Front Office Team on 24 Jan 2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice the service was nice
Stayed 2 nights in Jan 2024
Response from Front Office Team on 10 Jan 2024
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

David

Liked: Cleanliness, staff & service
Hotel was great value, in a good spot and pool and daily breakfast were also ok. The view from our window and balcony was sensational. The hotel is a bit dated and walking the stairs was a minor annoyance but overall happy with this hotel. The staff were also really friendly.
Stayed 4 nights in Jan 2024
Response from Front Office Team on 10 Jan 2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The best location in Phi Phi.
Response from Front Office Team on 24 Feb 2024
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office Team on 7 Dec 2023
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice safe clean hotel...the staff very professional...
Stayed 2 nights in Dec 2023
Response from Front Office Team on 7 Dec 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff! Close to all shopping, beaches, and food services.
Stayed 3 nights in Nov 2023
Response from Front OfficeTeam on 11 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

charles n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
located very close to ferry pier which is convient. upper floors have good view of the bays. unfortunately there is not an elevator. upper floor access is a small climb. good breakfast buffet provided
Stayed 2 nights in Oct 2023
Response from Front Office Team on 2 Nov 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and very helpful
Stayed 2 nights in Oct 2023
Response from Front Office Team on 20 Oct 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Thanarat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the center of the island. It is very convenient because it is closed to the dock and 7/11.
Stayed 3 nights in Oct 2023
Response from Front Office Team on 18 Oct 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and kind. Location is great for any activities done on the island.
Stayed 2 nights in Oct 2023
Response from Front Office Team on 17 Oct 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Office Team on 26 Sept 2023
Thank you for staying with us. We really appreciate your feedback.

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
All in all good choice
Stayed 3 nights in Sep 2023
Response from Front Office Team on 23 Sept 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Ben and Angela

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated that it was close to the pier and was far enough away that the noise level was very minimal if at all. The staff who picked us up at the pier and helped with bags were incredible and so lovely. Very kind. One issue is that it didnt have an elevator (that we could see or use anyway and we had one guest in our group that would have benefited from it) and thus, I dont think its accessible.
Stayed 2 nights in Jul 2023
Response from Front Office Team on 2 Aug 2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Office Team on 1 Aug 2023
Thank you for staying with us. We really appreciate your feedback.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay and at night not in close proximity to the late night thumping music
Stayed 2 nights in Jun 2023
Response from Front Office Team on 30 Jun 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente relación precio calidad, a destacar que incluye desayuno y pileta.
Stayed 3 nights in Jun 2023
Response from Front Office Team on 24 Jun 2023
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Charles

Liked: Staff & service
Stayed 3 nights in May 2023
Response from Front Office Team on 24 May 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Allison, Elkridge

Liked: Cleanliness
Stayed for two nights in May. A/C worked well and the rooms are clean. The staff is very nice and helpful. They do include a breakfast too which is nice.
Stayed 2 nights in May 2023
Response from Front Office Team on 14 May 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I think the only flaw i can find is its very dated lookswise. But, i got a great deal, it was clean, staff super friendly and helpful, great location....so i cant complain!
Stayed 4 nights in Apr 2023
Response from Front Office Team on 25 Apr 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. For the price it is a very good deal with breakfast included. Rooms are clean and staff are great. The pool are is nice but quite small. As it is near the beach though there are never people around it. To use the gym you walk to a sister hotel, but it is really well equipped although with just fans and no AC in the gym the workouts get a bit hot. phi phi is a small island so you are always close to everything. This hotel is right by the ferry dock and the dice shop, PKD is also great so that’s all positive - nothing bad to say and we could have stayed another week easily there
Stayed 3 nights in Apr 2023
Response from Front Office Team on 17 Apr 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a really great hotel for the price, location and facilities. It is a walk from the dock on arriving in Phi Phi, with PKD Divers next door who are amazing. With breakfast included and a gym to use down the street which is well equipped this is a great place to explore Phi Phi from
Stayed 1 night in Apr 2023
Response from Front Office Team on 14 Apr 2023
Thank you for staying with us. We really appreciate your feedback and comments.

6/10 Okay

Roseanne

Travelled with partner
Liked: Cleanliness, staff & service
Ok for a one night - room was very dated and bed was hard and creaky but it was clean and air con worked well. I was worried about it being loud but it actually wasn’t loud at all, just the sound of air con and the waterfall on ground level which was actually the best kind of white noise! Perfect location for the port, couldn’t be much closer! Have stayed in much better across Thailand for the same price point but Phi Phi is very popular so I guess to be expected.
Response from Front Office Team on 2 Apr 2023
Thank you for staying with us. We really appreciate your feedback and comments.

2/10 Terrible

Maria Elizabeth

Travelled with family and small children
Disliked: Cleanliness
It was close to everything.
Stayed 1 night in Mar 2023

10/10 Excellent

murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, close to everything, walking distance from the ferry. The included breakfast was awesome. I’d stay there again in a heartbeat.
Stayed 3 nights in Mar 2023
Response from Front Offce Team on 16 Mar 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Lyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the ferry
Stayed 3 nights in Mar 2023
Response from Front Office Team on 14 Mar 2023
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , far from the party side of the island . Great staff. I had a really good experience there . Definitely a place to go back .
Stayed 7 nights in Feb 2023
Response from Front Office Team on 3 Mar 2023
Thank you for staying with us. We really appreciate your feedback and comments.

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very close to the pier, easy access to ferries. You hear noise from the bars all night, the facility is very old and needs upgrade. Best place to dive in Thailand especially at the national park and quick boat rides from Phi Phi island. Stayed at the resort in Koh Lanta and Railay's, and Aonong but in Phi Phi, we dived everyday and needed a place to sleep. Even so, didn't like the Phi Phi Hotel. The breakfast was our least favorite out of all the hotels we stayed in Thailand for a month. Will stayed some place else next time when we are at Phi Phi island since the dive and snorkel were excellent at near islands.
Stayed 2 nights in Feb 2023

6/10 Okay

Eve

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception staff are not very friendly and at times I observed them to be quite rude. Check in was delayed by more than an hour
Stayed 2 nights in Jan 2023
Response from Front Office Team on 28 Jan 2023
Thank you for staying with us. We appreciate your feedback and comments.

8/10 Good

William, APO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked: - Great sea view of two bays - Nice breakfast - Reasonably priced room What I didn't like: - No elevator (would have rated 5 out 5 if they had one)
Response from Front Office Team on 19 Jan 2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the ferry. If you can’t do alot of stairs as for lower floor as all stairs and no lift. Good selection for breakfast and the staff friendly.
Response from Front Office Team on 16 Jan 2023
Thank you for staying with us. We really appreciate your feedback and comments.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very close to everything, make sure you tell the hotel what ferry you’re on so they meet you and collect your bags.. no lifts but was ok for us
Response from Front Office Team on 27 Dec 2022
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Perez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and clean.
Response from Front Office Team on 21 Dec 2022
Thank you for staying with us. We really appreciate your feedback ;)

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly beautiful accommodations especially as I had been disappointed with the price-high for my plans
Stayed 2 nights in Nov 2022
Response from Front Office Team on 27 Nov 2022
Thank you for staying with us. We really appreciate your feedback and comments.

10/10 Excellent

Rachel

Stayed 1 night in Oct 2022
Response from Front Office Team on 15 Oct 2022
Thank you for staying with us. We really appreciate your feedback ;)

10/10 Excellent

Romnick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient + helpful staff
This hotel is literally less than 5 minutes away from the pier. Once you step out of the boat and see the McDonald’s, turn to your right and walk a few steps and it’ll be a tall building to your left. There’s no lift, so you can ask the staff to carry your luggage. i did so especially because I got way too seasick from the speedboat from Rassada Pier in Phuket Town + my room was on the 5th floor. Room was good. I had a firm pillow first night then found stashed softer pillows in the closet. I had the sea view facing the pier and the limestone cliffs. Front desk was helpful. On your way out, they have a luggage carrier and the staff will help you on your way back to the pier and tell you which boat to ride to your next destination.
Stayed 2 nights in Sep 2022
Response from Front Office Team on 12 Sept 2022
Thank you very much for your feedback and comments ;)

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!!
AMAZING LOCATION!! Staff very friendly and helpful!! Pillows could be softer but overall very good !!!!!
Stayed 1 night in Mar 2020

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great location.
Great location, very central for the town and the beach. Downside was no lift and I was on the 5th floor and there was only 5 sun beds which soon got taken. Staff very friendly. One last thing that annoyed me, on check-out they checked my room, presumably in case I’d stolen anything, didn’t like that!
Stayed 4 nights in Feb 2020

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Martijn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020