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Reviews of The Cove Phi Phi

3 out of 5
The Cove Phi Phi
32/1 moo.7 Nang, Muang, Krabi,, Phi Phi Island, Ko Phi Phi, Krabi

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 163 reviews" "
Rating 8 - Good. 52 out of 163 reviews" "
Rating 6 - Okay. 26 out of 163 reviews" "
Rating 4 - Poor. 12 out of 163 reviews" "
Rating 2 - Terrible. 12 out of 163 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful , quiet stay. Very good menu at the restaurant with high quality standard. Staff excellent and friendly. Try the hike up to viewpoint 3. It’s a bush track and you’ll need to be a little fit. Not the best swimming beach, but you can have a dip. Looks good for snorkeling.
Stayed 2 nights in Apr 2024

6/10 Okay

Gabriella

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Angie

Travelled with family
Liked: Staff & service
There was a lot of abandon buildings and woods that need to be clear up but so far the resort was beautiful
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and lovely staff!
Stayed 1 night in Nov 2023

10/10 Excellent

Chue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was excellent, services was also excellent.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tayla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best people and unreal views , loved every minute of being there
Stayed 2 nights in Jun 2023

8/10 Good

Mirza Nawesh

Travelled with family
Liked: Cleanliness, staff & service
Good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally stunning location, loved the view and being located in the djungle. Stayed in a deluxe villa, beautiful layout of the cabin. The hotel is a 3-star resort located off grid. The bad reviews I have seen seem to compare the resort to a 5-star resort in urban area. This is the perfect place for a calm getaway. Lovely staff with a cheerful chef that cooked me some great food. The beach is not perect, but serves it purpose!
Stayed 2 nights in Dec 2021

8/10 Good

Rae, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, the beach was amazing. Our bed had a weird strong sour smell even after changing the sheets, the last night we couldn’t stand it and slept with our heads at the foot of the bed
Stayed 4 nights in Feb 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good part of Phi Phi, however the WIFI the whole 3 days was absolutely terrible, discinnected more tham connected... the staff are awesome, and rooms are very good resturant food is very good.. yes recommend highly
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities are inadequate. Foods are ok in general.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grear staff and beautiful quiet beach with great view from the beach bungalow. Food was fresh every day. Breakfast simple but delicious. We walked up to the viewpoint one day, got free kayaks and snorkles. Yes sea is loud at night and its a bamboo bungalow on the edge of the jungle so you do get some bugs there but that comes with the authentic experience. If you are looking for posh place with comfortable bed dont come here. I dont get people coming to the jungle and then complaining about comfort. Room was cleaned every day, clean towels. Place is great for few nights stay. You even get free transfers to the centre. Really enjoyed it.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old grimey sheets and towels. Food was very bad and expensive
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The villa itself is beautiful. However the rainfall shower was only for cold water, we couldn’t use it to take a warm shower. The breakfast was okay, there was plenty to choose from but not over the top. Everything is triple the price that the main city and the only way to get to town is by boat, which the hotel provides however it’s at an additional cost that’s rather expensive and makes the trip back into town not worth it. You’re better off paying for a nice hotel near town. It’s definitely not worth the hassle of going back and forth. Also, the first day we were misinformed and wasted 6 hours waiting for the transportation to the resort with our luggage. There was no advance notice. So we wasted our entire day just waiting from 10 am until almost 5 pm to depart the pier. There wasn’t much solution to resolve the problem and on the boat back, it ran out of gas so there was another delay. Definitely not worth the money.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Access is by boat and the hotel does not have a pier so be prepared to jump in knee high water to get to the hotel or when heading out.
Stayed 2 nights in Nov 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great 'Exprience'
Reading other peoples reviews of this hotel made me nervous, but I really needn't have been. Upon arriving on the island from the speedboat, there was someone waiting for us on the pier with the sign for the cove (A professionally produced one. Please don't be persuaded by one of the scammers on the pier) The longtail boat took us round for free (there is no cost for the longtail transfer at check in and check out) Arriving at the hotel, there were people to meet us and help with the bags, and then a welcome drink and check in. All a very simple and friendly process. We had a beachfront bamboo hut (number B03), and it was very clean (as clean as a bamboo hut can be), and no bugs at all, as other reviewers have said. The beachfront position was fantastic, however, it can be quite noisy at night in these with the longtail boats passing by. The bed was firm but comfortable enough, and actually helped fix my back after a bed that was too soft for the previous few nights. The food at the hotel was fantastic. We couldnt fault it, as long as you stuck to the local Thai dishes. The drinks were pretty good too, and not overly expensive. Certainly less than expected from the reviews. 60 Baht for a beer and 200 baht for a cocktail. The hotel had that personal touch where the people there actually cared about you enjoying that, and I really liked that even after spending the previous few nights in a suite in a 5 star hotel.
Stayed 2 nights in Oct 2019

10/10 Excellent

CassianoThompso, Whittier- California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say, just great place, great service and great people BE RIGHT BACK SOON!!!
Stayed 2 nights in Oct 2019

8/10 Good

Dan, UK

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was quite secluded which was good, because you were away from the nosy bit of the island. The only bad thing about being secluded is that things were more expensive since there was only one restaurant. The cost of things in the hotel were double sometimes triple what it would cost around Tonsai Pier. However the staff were excellent, they were really kind and made sure that your stay was as comfortable and efficient as possible.
Stayed 3 nights in Aug 2019

2/10 Terrible

Nancy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give a 0, I would. The experience I had here was a nightmare and I would not wish it upon anyone. The service was absolutely horrible, the rooms were repulsive, and the overall stay was bad. The advertising they do is not what it seems and when you get here you will want to leave the same day. 1) the room had no phone, what place do you go to doesn’t have a phone to call the main desk if you need anything? So instead you have to walk 8 minutes to ask for anything or even to ask a question. Had to even walk all the way down to ask them to come carry my luggage to the lobby because they don’t have phones for you to call down and talk. 2. They have no safe in the room. What room doesn’t have a safe to store your important belongs you don’t want to potentially get stollen? Jewelry, money, passports etc.... 3. The room they put us in had an EXTREME ant problem. Thousands of ants on the ground to the ant farm it had in the corner of the room, and that’s not with the little lizards in the room on the walls. 4. The washroom had absolutely nothing. So don’t expect to get any toiletries when arriving if you do decide to stay there. They don’t have bars of soap, they give you shampoo in a water bottle. They don’t have mini shampoos or conditioners. The sink faucet was falling apart. The bathroom overall looks like a dungeon. 5. The best was on day one of arriving we got into our room, looked in the fridge to see an empty fridge that wasn’t even plugged in. Had to walk a whole
Stayed 3 nights in Jul 2019

6/10 Okay

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Not so great stay at the Cove
I wouldn’t stay here again. The room itself was good. Doesn’t seem like it has really been kept up to date as there were lighting fixtures broken and burnt out, also had a broken shower head. At the time of booking I didn’t realize it was only accessible by boat, the location is really far from everything. The staff weren’t helpful and the food at the restaurant is overpriced and average.
Stayed 2 nights in May 2019

4/10 Poor

Niki

Disliked: Property conditions & facilities, room comfort
Definitely not worth it
Hotel check in procedure says to go to Klong Jilard pier in Krabi, we were in Ao Nang. We took a grab to the pier (650 THB) then spend another 900 THB to get ferry tickets only to find out there was a ferry from Ao Nang. The check in instructions didn’t say we were taking the ferry it just said to go to that pier. Upon arrival to Phi Phi we took a long tail boat to hotel, which broke down for 15 minutes. We kinda got running but took us 45 mins to get there due to the engine problems. The hotel was very underwhelming. We tried to inform who I am guessing is the owner about the communication issues with how to get there but he seemed to care less. The property it’s self was ok, only one restaurant and bar and one menu for lunch and dinner. The restaurant was dated. Our room was very disappointing. AC was weak, room was definitely not as nice as the pictures. WiFi and cell service non existent. The beach is only swimable at high tide, in AM. Few patches of sand, a lot of dead coral and more sea urchins than I’ve ever seen. There are free kayaks so that was nice. Also it is not an 18 minute walk to Tonsai pier as it says, it’s a 30 minute boat ride which cost 200 THB per person each way. When we expressed our being unhappy to the owner/manager he didn’t seem to care or even ask why. We checked out a day early and headed to Phuket because we were so unhappy. For about the same price we got a beach front pool access room right on Surin beach.
Stayed 2 nights in Apr 2019
Response from The Cove team on 25 Apr 2019
Dear valued guest Sorry for your bad experience... We do recomend guests to go to Klong jilad pier in krabi...but if you are in aonang they have free transfer to krabi when you book ticket....we missed out of that detail..I guess you took a taxi strait to the boat...We will take that in for the future...Unfortunately a moonsun storm took out our wifi for a couple of days when you were here and we understand it is very important even in paradise...We also struggle to be able to work and answer emails etc. And on top our boat broke down witch is very unfortunately and we very sorry that it happened... We do have free shuttles to and back from town everyday... To town 08:00 and 12:30 Go back 11:30..13:30 and 16:00 All other hours we do taxi boat and yes its 200bath/person if 4 person or more.. we also have free snorkel gear,beach towels and kayaks as you sad... Due to around fullmoon tides get very high and very low...and yes then it takes more effort to go swimming... Our beach is a natuaral beach and changes every 2 months some times alot of sand and sometimes more rocky.....but we have a beautiful reef outside our beach....next door our neighbours half of the beach is dead beacause speed boat has anchored there many times... We do care what our guests feel and are very sorry for your experience here...specially with the wifi that is very important these days.. We hope over all your holiday was great and you will see thailand as the great destination as it is... best regards The Cove team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and authentic (but transport expensive)
A wonderful, beautiful and secluded location that we would definitely recommend. The only issue with the hotel, is that there are only two free shuttles into the main area of Phi Phi per day. If you want to stay out in the main area past 4pm it will cost you 800THB EACH way. On our first day we were totally unaware of this and had to pay almost 3000THB in total purely for transportation to and from the hotel (almost £75)
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property felt so exotic!! A boat ride away from the pier makes it not accessible except from the water. The boat goes back and forth often from the Cove to the pier so you are not stuck here. Lovely staff and super cute bungalow rooms! Snorkeling right out front on the private beach!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic!! Restuarant had great thai food, staff was fun and kind. Can't wait to go back again
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Alexander, Bahamas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded us because booked category wasn’t available. Free use of kayaks and very friendly stuff.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful bungalow on the beach, free breakfast, canoeing on the shore, watch the sunrise and sunset are a plus, very nice staff, they were kind enough to wait for me and allowed me to check in late. Would definitely book again!
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019

2/10 Terrible

Keah, Vancouver, bc

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dealing with The main receptionist was the worst experience i’ve ever had at any hotel my whole life. She was extremely disrespectful, unwelcoming, blamed us for things, and basically shooed us away. Thankfully, the other receptionist who hardly spoke english stepped in and stopped her before she said anything worse or raised her voice anymore. Terrible experience and i highly recommend not going here. It was also isolated and only accessible by boat with nothing else on the island.
Stayed 2 nights in Feb 2019

10/10 Excellent

Sigurd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning secluded location
Fantastic location and service. Loved it!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good: Secluded area away from mass tourists. Friendly and helpful staff. Not so good: Rock-hard and small bed. Limited menu at the restaurant. No beach recliners, parasols, or outdoor shower to wash off sand.
Stayed 2 nights in Jan 2019
Response from The Cove team on 20 Feb 2019
Dear guest We are the only hotel with our own water.... and this well is not limitless so we cant risk running out of it.. Phi phi is a national park and we are not allowed to have sunbeds and umbrella on the beach... We know they have in town...but they rent out and pay i high fee for this...

6/10 Okay

Verified traveller

Liked: Room comfort
Nice private beach, only accessible by taxi boat. Other than checking in / out, you need to pay to get out/come back to the hotel, plan your trip wisely, and the taxi to leave the hotel is only available at a certain time. Going out to the hotel cost us 200THB per person, going back to the hotel with taxi cost 800THB per taxi, and 1200THB after 7 pm. Food at the hotel is overpriced. Breakfast served wasn't very fresh. Though above all, the view from the room was good. However be careful if you are at the corner villa near the walkway, shower room even when the blind if on, is visible by the passerby, The villa was spacious.
Stayed 1 night in Jan 2019
Response from The Cove team on 23 Feb 2019
Dear guest we have free shuttle boat in to town 08;00 AND 12:00.. Coming back for free is 11:30..13:30 and 16:00

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Booked two rooms at this property: a cliff villa and a beachfront bamboo hut. The villa was huge, large bed and very comfortable, except for the steep hill. Although they have cart service to drive guests to their villa. Our villa was set back from the beach and has more of a forest view with part ocean view. The bamboo hit was amazing and highly recommended. Cute and right off the beach. However, due to bamboo structure, its doesn't retain the ac very well. The bed in the bamboo hut was a little old and on the small side, but then again you will choose that for the cozy and nostalgic reason. Hotel sits on Rantee beach, which felt like a private beach most of the time. Staff and manager were super nice people and we highly recommend this place. They provide shuttle service from hotel on Tonsai pier, as well day trips. What's unknown is that you can find a shuttle right from Krabi to this beach without having to hustle through Phi Phi town. Just contact the hotel manager for details. This hotel is just the right balance for rustic and modern convenience.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful beach. Amazing!
This was a beautiful stay and had the friendliest guest service in all of south Thailand. Just be aware that the ocean can be a brutal mistress if you’re not used to sleeping by her. But overall so breathtakingly beautiful. Great place to really unwind and do nothing. There was a waiter (I think his name was Am?) who was very cheerful and helpful. He was very respectful and even helped my wife with her sea sickness by making her an herbal remedy. Thankyou!
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not worth the money
There’s little to do on this side of the island so I would suggest staying here for 2 nights max. You can hang out on the beach and snorkel, while eating every meal at the resort restaurant. That’s the only place to eat there. We booked one of the nicer, larger rooms at the resort but the AC isn’t powerful enough to keep it cool during the day. So we had to spend our time outside. There also aren’t TVs in the rooms. Alternatively, be prepared to take day trips out to the main town (Tonsai) or other islands. Each boat ride is 200 baht per person each way. The area is beautiful and the staff is amazing. It can just get tired quick when the rooms are too miserable to relax in and there’s limited to do without paying extra.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Nov 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
The staff couldn’t have been more helpful, tour around phi phi provided. Beautiful peaceful location & Pelle is so friendly helping with tips for our next destinations. 100% recommend if looking for somewhere totally secluded but easy access to phi phi.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Really nice close to the beach but with some things with room to improve. The staff was rude with one of us by the way she was talking and the superior look during the conversation (like we were wrong about everything and she was right), they cut the electricity of my room because i was using AC when I wasn't in the room (this because it was impossible to be inside when the AC was off and the first night was full of mosquitoes due to the heat of the room) and worse, they lied about it when confronted. The bed was really uncomfortable and didn't smell nice and the boat transfer had a fee which I wasn't informed (even after talking with them by email about the issue).
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

10/10 Excellent

Michael, Brisbane

Liked: Cleanliness, property conditions & facilities, room comfort
If you love serenity, peace and quiet away from the rest of the chaotic world. If you love sitting by the beach and watching the boats go by whilst the local fisherman stop in to sell their produce of their day. If you love to just have a host that will take time to ok now you personally and cater and serve you during your holiday, this is the place for you. The cove is certainly not a Hilton whilst the food is basic yet better tasting than some local street and restaurant, your experiwnce with Pelle the host will change your life. Plenty of extra curricular activities available at request but just some peace and serenity with a beer in hand by the beach or in the ocean is all I really needed to recharge coming from the hustle and bustle or a big city. Will definitely return!
Stayed 5 nights in Aug 2018

8/10 Good

Louis, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2018

8/10 Good

Shaun, melbourne, australia

Liked: Cleanliness, staff & service, room comfort
We booked a clifftop villas, that are the more expensive ones. These villas are big and spacious, a little dated snd are up a big hill making it an effort going back and forth from the beach/restaurant. After staying a night, we downgraded to a beach villa. These are much smaller and more basic, but perfect for what we wanted. Waking up with a fantastic view of the ocean, stumbling out for a snorkel before breakfast was great. The location is semi remote, there’s a couple of little shops for basics (beer and water) the beach is lovely with some good snorkelling but it does get busy during the day with day tripper boats coming and going, but that seems to happen all over the island. Staff are lovely and friendly including some cute kittens that are very entertaining. Food was good-there was no other restaurant open on the beach when we stayed, but you can venture to resorts in the next coves if you’re up for an adventurous walk, although I wouldn’t attempt this at night! There’s always taxi boats available to take you elsewhere in the island if desired.
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2018

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Jess, Malaysia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice scenery
Overall is good except for there's many additional charges. The hotel location is far away from the pier & additional payment upon check in & check out to/from the hotel charged 2 of us 200bath/person per trip total of 800bath....this is not included in the hotel stay charges and only mentioned to you when you check out which makes me dissapointed on this. No speed boat on day trip outing but only long tail boat charged about 1200bath+400bath including of national park fee. Minimum 4pax per boat for a day trip and it's just nice if you're about to away from crowded tour. The boat man we engaged named Lee who's kind and helpful! 1 more thing is, there's only 1 restaurant which operated by the hotel & the food is nice but a little of expensive.
Stayed 2 nights in May 2018

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Js , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close the beach and friendly staffs
Excellent travel experience with staying this hotel
Stayed 3 nights in May 2018

10/10 Excellent

Laid Back Luke, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private beach, lovely staff & room(s)
Long story short we actually planned to stay near by the cove, however ditched our 1st choice for cove. We started in 1 of the villas for a few days, followed by a bamboo beach hut. Both were awesome! I can’t stress enough how private and remote it felt. Only accessible via a long tail boat just added to the experience.. Would/will I stay there again.. oh yes!!
Stayed 2 nights in Apr 2018

6/10 Okay

Alfie

Liked: Cleanliness
Beautiful surroundings but not great service!
Beautiful surroundings but the service at the hotel left a lot to be desired! Went into Phi Phi and arranged with the taxi to pick us up at 1.30am which was fine as the hotel claimed to run a 24 hour service. We got to the pier before 1am as to not leave him waiting and ended up having to pay 1500 baht for a taxi at 2am as he never turned up. The next morning we said if to the manager and didn't even get an apology. Being far from the pier (20 minute boat) was a bit of a nuisance so we had to rely on the taxi to bring us. Our villa was at the top of a VERY steep hill. They had a golf buggy to ferry people up and the one time we asked, they said if was really long wait as the guy was busy. No TV in the room and WiFi rarely worked. There was no entertainment in the bar and they seemed to want you out of the bar/ restaurant area at 10pm as they started to prep for breakfast. So on the nights we decided to not go into Phi Phi, we were in our room at 10pm with no entertainment. Although these are the negatives, the surroundings were beautiful. Like, breathtaking.