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ANA Crowne Plaza Kobe by IHG

5.0 star property
Luxury Kobe hotel connected to a shopping centre, steps from Shin-Kobe Ropeway

Choose dates to view prices

Photo gallery for ANA Crowne Plaza Kobe by IHG

7 restaurants, breakfast, lunch, dinner served; Italian cuisine
Exterior
1 bedroom, in-room safe, desk, laptop workspace
1 bedroom, in-room safe, desk, laptop workspace
Point of interest
ANA Crowne Plaza Kobe sits in the city center, offering a peaceful retreat with its indoor pool and garden. Guests shop on-site, unwind at the spa, or savor Italian dishes at one of seven restaurants. The attentive staff ensures every stay becomes exceptional.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Room service
The current price is €103
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Standard Room, 2 Single Beds, City View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, City View

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed, Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Single Bed, Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 15 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, City View

Standard Room, 1 Queen Bed, City View

Standard Room, 1 Queen Bed, City View

8.0 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Club lounge access, City View

Standard Room, 1 Queen Bed, Club lounge access, City View

Standard Room, 1 Queen Bed, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, City View

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Single Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium Room, 2 Double Beds, Club lounge access, City View

Premium Room, 2 Double Beds, Club lounge access, City View

Premium Room, 2 Double Beds, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Multiple Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Club lounge access, City View

Premium Room, 1 King Bed, Club lounge access, City View

Premium Room, 1 King Bed, Club lounge access, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Smoking, City View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds, City View

Premium Room, 2 Single Beds, City View

Premium Room, 2 Single Beds, City View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Standard Room, 1 Single Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Single Bed

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Smoking, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Smoking, City View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Single Beds, Club lounge access, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Single Beds, Club lounge access, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

7.4 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • 18 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Club lounge access, Mountain View

Suite, 1 Bedroom, Club lounge access, Mountain View

Suite, 1 Bedroom, Club lounge access, Mountain View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, Multiple Beds, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Multiple Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Smoking, City View

Premium Room, 2 Double Beds, Smoking, City View

Premium Room, 2 Double Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 2 Single Beds, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Sofa bed
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 3 Single Beds, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 3 Single Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room, 3 Single Beds, Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 3 Single Beds, Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room

1 bedroom, in-room safe, desk, laptop workspace

Premium Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Sofa bed
Blackout curtains
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

7.8 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Club lounge access, City View (Up to 4 Adults)

Suite, 1 Bedroom, Club lounge access, City View (Up to 4 Adults)

Suite, 1 Bedroom, Club lounge access, City View (Up to 4 Adults)

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • Sleeps 4
  • 1 Twin Bed

Premium Room, 2 Single Beds, Smoking, City View

Highlights

Air conditioning
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
Bidet
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, Multiple Beds, City View

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Multiple Beds, City View

8.4 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Separate bedroom
Sofa bed
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
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About the area

Map
1-Chome, Kitano-cho, Chuo-ku, Kobe, Hyogo, 650-0002

What's nearby

  • Shin-Kobe Ropeway - 1 min walk - 0.2 km
  • Kobe Nunobiki Herb Garden - 13 min walk - 1.0 km
  • Meriken Park - 3 min drive - 2.3 km
  • Kobe Harborland - 4 min drive - 3.0 km
  • Kobe Tower - 4 min drive - 2.7 km

Getting around

  • Shinkobe Station - 5 min walk
  • Kobe Kasuganomichi Station - 18 min walk
  • Osaka (KIX-Kansai Intl.) - 76 min drive

Restaurants

  • ‪珈琲屋OB 新神戸店 - ‬5 min walk
  • ‪Club Lounge - ‬4 min walk
  • ‪CoCo壱番屋 新神戸フラワーロード店 - ‬8 min walk
  • ‪神戸ビーフ館 - ‬5 min walk
  • ‪カジュアルダイニング ザ・テラス - ‬5 min walk

About this property

ANA Crowne Plaza Kobe by IHG

Luxury hotel near Kobe Tower
Located close to Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum, ANA Crowne Plaza Kobe by IHG provides shopping on-site, a coffee shop/cafe and a garden. Treat yourself to a massage at the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. In addition to dry cleaning/laundry services and 3 bars, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • A porter/bellboy, a banquet hall and a 24-hour front desk
  • Wedding services, newspapers in the reception and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 592 rooms include comforts, such as 24-hour room service and pillow menus, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • LCD TVs with premium channels
  • Wardrobes/cupboards, fridges and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 1:00 PM to 5:00 PM at scheduled times
  • Parking on site (JPY 1,500 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,600 for adults and JPY 1,800 for children
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Casual Dining THE TERRACE
  • Japanese KOBE NADAMAN
  • Kyoto Cuisine TANKUMA
  • Restaurant & Bar LEVEL 36
  • Teppanyaki KITANO

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's toys
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 23 meeting rooms
  • Coworking space

Outdoors

  • Garden

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 37 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 2000.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: JPY 2200 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3600 for adults and from JPY 1800 for children
  • Airport shuttle fee: JPY 2200 per person (one-way)
  • Self-parking fee: JPY 1500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA Crowne Plaza Kobe
ANA Kobe
Crowne Plaza ANA Hotel Kobe
Crowne Plaza ANA Kobe
Crowne Plaza Kobe
Kobe ANA Crowne Plaza
Kobe Crowne Plaza
Ana Crowne Plaza Kobe Hotel Kobe
Crowne Plaza ANA Kobe Hotel

Frequently asked questions

Does ANA Crowne Plaza Kobe by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ANA Crowne Plaza Kobe by IHG?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at ANA Crowne Plaza Kobe by IHG on 30 Nov 2025 start from €102.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is ANA Crowne Plaza Kobe by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ANA Crowne Plaza Kobe by IHG?

Self-parking is available for JPY 1500 per night.

What time is check-in at ANA Crowne Plaza Kobe by IHG?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at ANA Crowne Plaza Kobe by IHG?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does ANA Crowne Plaza Kobe by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 1:00 PM-5:00 PM at scheduled times. A fee of JPY 2200 per person applies.

Where is ANA Crowne Plaza Kobe by IHG located?

Located in Chuo Ward, this luxury hotel is within a 10-minute walk of Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum. Nunobiki Falls and Kobe Nunobiki Herb Garden are also within 1 mi (2 km). Shinkobe Station is 5 minutes by foot and Sannomiya Hanadokeimae Station is 21 minutes.

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Reviews

ANA Crowne Plaza Kobe by IHG Reviews

8.6

Excellent

8.6

Cleanliness

10

Location

8.8

Staff & service

8.4

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 497 out of 1002 reviews
Rating 8 - Good. 324 out of 1002 reviews
Rating 6 - Okay. 107 out of 1002 reviews
Rating 4 - Poor. 52 out of 1002 reviews
Rating 2 - Terrible. 22 out of 1002 reviews

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good
Stayed 1 night in Jul 2025

8/10 Good

Andrew

Liked: Staff & service, amenities
I booked a none smoking room so was surprised to be booked into one that smelt strongly of cigarette smoke. The staff did book us efficiently into another room at no extra cost. The breakfast is outstanding and the area very convenient. 15 walk to Sannomiya and next door to the train station.
Stayed 5 nights in Oct 2025

8/10 Good

JAPAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and hard working staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Gul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

crown plaza good location

comfortable and convenient
Stayed 5 nights in Jun 2025

6/10 Okay

Chun Wah

Liked: Staff & service
The facility is a bit old.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mackenzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
Stayed 1 night in May 2025

10/10 Excellent

Milad

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place, close to the subway.
Stayed 4 nights in Feb 2025

4/10 Poor

Nerry

Liked: Amenities
Disliked: Property conditions & facilities
Conveniently located to Shinkansen
Stayed 10 nights in Jan 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast spread!
Stayed 4 nights in Jan 2025

2/10 Terrible

Avista

Disliked: Cleanliness, staff & service, property conditions & facilities
Non-smoking room reeked of smoke, in addition to the intense musty smell. Morning staff was not interested in helping or being friendly.
Stayed 1 night in Aug 2025

2/10 Terrible

Terri

Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in Japan for 3 weeks this summer. The hotels were excellent, except for this one. This was the last 4 days of our trip. This was not a friendly nor clean hotel! I am going to save the specifics of this terrible review for Expedia and The ANA Crowne Plaza Kobe in hopes that they will make it right!
Stayed 5 nights in Jun 2025

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Consistent over the years.
Stayed 5 nights in Feb 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increíble place

wonderful
Stayed 3 nights in Jan 2025

8/10 Good

David A. P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
next to a mountain to take walks.
Stayed 3 nights in Sep 2024

10/10 Excellent

HYUN VIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities
Decent for the money but the rooms need renovating.
Stayed 2 nights in Oct 2024

10/10 Excellent

Chui Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for transportation
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Breakfast is very packed. Good spread though
Stayed 8 nights in Apr 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities
Overall a very pleasant stay, and you cannot be beat the convenient location of the hotel adjacent to Shin-Osaka station. The room was very clean, though rather dated. Otherwise, very comfortable and quiet hotel with excellent staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Katherine

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This prperty is in dire need of an overall renovation. The rooms and in particular the carpet in all areas was filthy.
Stayed 3 nights in Oct 2024

10/10 Excellent

thanh N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I been there for nearly two weeks and find out.It very hard to managed the high services like this now a day well respected to the management and looking forward to coming back again thx
Stayed 11 nights in Apr 2024

2/10 Terrible

sonya

Disliked: Property conditions & facilities
First this is absolutely NOT a 5 star hotel. It's supposed to be non-smoking but the place is so dated that the smell of cigars is EVERWHERE. The carpet is stained, old and smells bad. We were there and the AC was not working good so they brought us a portable one that was working but very noisy. It was 95 outside... Had to take colder showers in the middle of the night to try to stay cool and not sweaty. The volume of the tv, that only had 1 English-speaking channel was blocked at 25 and barely audible... The staff was really nice and tried to help the best they could but were not able to. They offered to move us to the room next door but since the AC is central, it would have been the same so we decided to go somewhere else. Not 1 negative thing to say about the staff. They were very nice but unfortunately this hotel is pass due for updates and renovations and NOT a five star.
Stayed 3 nights in Jul 2024

10/10 Excellent

YUKI

Liked: Cleanliness, amenities, property conditions & facilities
スタッフが良かった
Stayed 2 nights in Oct 2025