Kogatende Hotels

"This camp has given me mixed feelings, and I will share their st ong points as well as where they lack practicality. The camp, although seasonal for now, is wonderfully organized, well designed, hint of vintage British explorer era, but good quality furniture and linen. The staff was great, very attentive and sensible with our needs, woke up early to assist us in the time leading to our balloon safari, at 5 AM, and we're flexible with meal hours during our stay, we greatly appreciated everyone! Truly hard working team and a great team leader Parrick! The part where they lack organization is in the reservation department and communication with guests prior to your arrival. In our case, as self driving guests, we arranged our own permits and paperwork for the park, however the bed allocation number, which is crucial to enter the park, needs to be prepared in advance, and obviously communicated to the guest, for a seamless entry! In this scenario, they never prepared one, never communicated with us and had no means of communication in case of emergency! We paid in excess of $1000/night and were not even able to spend the first night there, as there was no way to reach them and ask for their assistance with the park entrance. The ranger at Klein's gate was upset for the lack of communication and not being able to reach them through anyone. We wasted over 1 hour trying to find other companies that could get us contact information to reach them. Unacceptable! "

"This camp was definitely a luxury level property with beautiful, comfortable rooms and an accommodating staff. We were alone in camp for the one night we were there, but it seemed that was an anomaly since a full camp was being prepared for when we left. The food was delicious, the sleep comfort was great the wildlife all around made the most awesome sounds. We also had many opps to experience the migration of wildebeests, zebras and antelopes throughout our drives to and from the camp. There were just two less significant issues I might mention that could affect my staying here again sometime. One is that the camp was pretty far away from Central Serengeti, so I would have built in a second night if going there again. The second is that they have no internet which makes it difficult to communicate with travel agencies involved in our Serengeti experience. For one night that can be forgiven, but since we were without it in Central Serengeti as well, it did take its toll. I believe this issue is resolvable, even in a migration camp, as others seem to advertise this as a feature of their properties."