Exterior

Reviews of COSI Samui Chaweng Beach

3 out of 5
COSI Samui Chaweng Beach
209/4 Moo2, Bophut, Koh Samui

Reviews

8.8

Excellent

Rating 10 - Excellent. 117 out of 204 reviews" "
Rating 8 - Good. 60 out of 204 reviews" "
Rating 6 - Okay. 16 out of 204 reviews" "
Rating 4 - Poor. 8 out of 204 reviews" "
Rating 2 - Terrible. 3 out of 204 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Armin

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible bang for your buck at a quality spot
Stayed 3 nights in Apr 2024

8/10 Good

David, Whitby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same as 2 months ago when I stayed there, no issues
Stayed 6 nights in Mar 2024
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 11 Apr 2024
Thank you for your feedback, David! We're glad to hear that your recent experience with us was consistent with your previous stay and that you didn't encounter any issues. Consistency and reliability are important to us, and we appreciate your continued support. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 11 Apr 2024
Thanks for the great review, Bruce! We're thrilled you enjoyed your stay. Our team works hard to ensure every guest has a fantastic experience. We hope to welcome you back soon!

8/10 Good

Lek

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
the common area
Stayed 2 nights in Feb 2024
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 20 Mar 2024
Dear Khun Lek,Thank you for your review! We're glad you enjoyed our common areas. They are designed to provide a comfortable and inviting space for our guests to relax and socialize. We appreciate your feedback and hope to welcome you back soon!Warm Regards,

8/10 Good

Phanoukone

Stayed 5 nights in Feb 2024
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 11 Apr 2024
Thank you for your feedback, Khun Phanoukone! We're glad to see that you had a positive experience during your stay. If there are any areas where we can improve to earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back in the future!

8/10 Good

David, Port Rowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My initial impression was not positive, I changed rooms 3x before I was satisfied. The building is part of Central Festival mall and most windows on that side of the building have no privacy and the blinds need to be closed permanently. I finally switched to a room on the opposite side and was happy with that. If I was only there for a couple of days I probably would not have cared. My initial thought of the area was that it was too touristy, prices in the mall were expensive. Lots of restaurants in the area, but many were owned by the same owners so there was not a lot of variety and prices were the same everywhere. Staff everywhere were friendly and I enjoyed talking to everyone. Overall it was a great month in Samui.
Stayed 27 nights in Jan 2024
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 20 Mar 2024
Dear Khun David,Thank you for your feedback! We appreciate your patience and understanding as we worked to ensure your satisfaction with your room. We apologize for any inconvenience regarding the lack of privacy from the Central Festival Mall side of the building and the need to keep blinds closed. We're delighted that you enjoyed interacting with our friendly staff and had a great overall experience during your month-long stay in Samui. We hope to have the pleasure of welcoming you back in the future!warm Regards,

8/10 Good

Peadar

Clean, comfy beds, soft pillows, great AC, close to the supermarket. Would recommend
Stayed 7 nights in Jan 2024
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 13 Feb 2024
Dear Khun Peadar,Thank you for your kind words! We're thrilled you enjoyed our clean, comfy beds, soft pillows, great AC, and convenient location near the supermarket. We appreciate your recommendation and hope to welcome you back soon!Warm regards,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and perfect location, would definitely stay there again and recommend to family, friends or anyone looking for a great place to stay in central Samui.
Stayed 4 nights in Jan 2024
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 20 Mar 2024
Dear Khun Donald,Thank you for your review! We're thrilled to hear that you had a great experience at our place and loved the perfect location. Your recommendation means a lot to us, and we look forward to welcoming you back in the future, as well as your family, friends, or anyone seeking a fantastic stay in central Samui.Warm Regards,

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced Backpacker hotel. Don’t let the photos fool you. No chance of any sleep with the noisy hallways. Slamming doors, backpackers yelling and staff talking outside your room. Better and cheaper hotels close by. Stayed 1 night after paying for 5. Manager said no refund. Place is terrible
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 20 Mar 2024
Dear Khun Andrew,We apologize for the inconvenience caused during your stay. It's disheartening to learn that we didn't meet your expectations. We're truly sorry for the disturbances you experienced with noisy hallways, slamming doors, and disruptions from other guests. This falls short of the peaceful environment we aim to provide. We appreciate your feedback and will take steps to address these issues. Please accept our sincere apologies, and we hope you'll consider giving us another chance to provide you with a better experience in the future.Warm Regards,

8/10 Good

Yun

Stayed 3 nights in Jan 2024

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities
The mall, restaurants and entertainment all within 10 minute walk.
Stayed 1 night in Jan 2024

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Mae

Liked: Room comfort
Disliked: Staff & service
3/5 okay not great
The stay was okay - the cleaning was very rushed but we did fresh sheets every day and ‘fresh’ towels (although sometimes they were marked or torn). The pool was nice. The reception staff were always serving 3 or 4 people at once which was frustrating when trying to have your query dealt with, people just pushed in and started speaking to them. We also extended for one night and the hotel told us fine no issues just book online but the next day the cards locked us out of our room and the reception staff seemed so confused when I tried to explain. Overall a 3/5, okay but not amazing.
Stayed 1 night in Jan 2024

6/10 Okay

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found my stay average. The room was nothing special but clean and tidy (side table was dirty I had to clean it myself) but everything else was fine. Location of the room was bad, lower floor next to the mall carpark and very noisy. 10am-10pm Christmas carols coming through the door - you can imagine how grating that can be. It’s also on the pathway to the pool so lots of obnoxious guests coming past making noise - despite the small sign telling them to be courteous. I imagine staying here is better if you’re not located there. I overpaid being new years which probably added to my perception of average. Check in and out was easy and the women at the desk made it feel more personal than elsewhere by using my name etc. Prices of the snacks out front seemed reasonable for a hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing! Great location. Can be noisy until 1am when live concerts are happening in town. Especially over Christmas week.
Stayed 5 nights in Dec 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive for bad hostel
It’s not a hotel. Hostel with private rooms. Right next to central shopping centre. Convenient location for food and shopping. But inconvenient for 24/7 loud noises and lack of privacy. If you’re on ground floor everybody in car parking can look in. The SMELLIEST in Samui. Damp/ sewage smell. It’s not just in the rooms. But in hallways as well. I think it’s the carpets. Need to be completely removed. Aired out, damp cleaned then new stone flooring. It was just unbearable. Can’t open windows on ground floor so I was suffocating. Staff are nice and helpful. Power outages all throughout the night. Shopping centre as well. Paper thin walls. Can hear every conversation.
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kanyamon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 4 nights in Dec 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and a decent room.
Stayed 2 nights in Nov 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 29 Nov 2023
Dear Khun Justin,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Shopping centre was right beside it so that made it convenient on a rainy day. Getting to Chaweng Beach was a little tricky. Because of a bit of a language issue, I wasn’t sure if I was allowed to just walk through another hotel across the street to get to the beach. That only made it a two-minute walk if I was allowed. I just went and did it instead of asking for permission. It would have been helpful if they had directions to the beach in English on a piece of paper. I would recommend this property with no hesitation. But the biggest drawback is how incredibly confusing the layout of the hotel is. Had to take an elevator to go downstairs, walk 20 metres to go to another building and then take another elevator up. Big tourist street right in front of hotel with pounding music but I couldn’t hear it in my room. Alll in all, very good value for the money
Stayed 4 nights in Nov 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 29 Nov 2023
Dear Khun Patrick,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

Garth

Liked: Staff & service, amenities, property conditions & facilities
Comfortable room, clean, quiet and friendly staff
Stayed 2 nights in Nov 2023
Response from Taki Hotel Manager on 23 Nov 2023
Dear Khun Garth,Thank you for your feedback. Your feedback is a great way to motivate your team to deliver great service to our guests. For any assistance feel free to contact us any time.

10/10 Excellent

Fernando

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 14 Nov 2023
Dear Khun Fernando,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

8/10 Good

mick

Liked: Cleanliness, staff & service
Stayed 14 nights in Sep 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 23 Oct 2023
Dear Khun MickI would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

8/10 Good

moray

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Cosi, not so helpful.
Cosi hotel (Hostel !!)...perfrct for a cheap stay , centrally based in Samui Mall. Free parking for mopeds, definitely need moped to explore island. Service by front of house is very limited and argumentative on each occasion. DONT bother paying extra for vouchers, too much hassle for them, computers down etc... Very unhelpful. I will pay the extra to stay somewhere that includes breakfast.
Stayed 4 nights in Sep 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 23 Oct 2023
Dear Khun Moray,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place. Clean, safe, good location and reasonably priced!
Stayed 4 nights in Sep 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 23 Oct 2023
Dear Khun Richard,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT for the price!!
Stayed 2 nights in Aug 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 23 Oct 2023
Dear Khun Tawedet,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

Mustapha

Stayed 4 nights in Aug 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 23 Oct 2023
Dear Khun Mustapha,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an amazing stay here at Cosi Samui. The front desk staff are super helpful and fun. The rooms are quiet,clean and beds very comfortable. Can book tours and scooter hire In reception at great prices. Also very convenient having an ATM inside the building. Easy decision to always stay here. Can walk to any of the beach hotels and use pools and the beautiful Chewang beach.
Stayed 7 nights in Jul 2023
Response from Taki on 31 Jul 2023
Dear Andrew,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,Sarawut Limsuwan (Taki) / Operations Manager

10/10 Excellent

Taidgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Taki on 14 Jul 2023
Dear Taidgh,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,Sarawut Limsuwan (Taki) / Operations Manager

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 14 Nov 2023
Dear Khun Neil,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
apart from the channel options not being great for tv, everything else was great. Staff was friendly and attentive. Hotel was in the heart of central Samui that had everything accessible around it.
Stayed 3 nights in Apr 2023
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 14 Nov 2023
Dear Khun Mark,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

Todd, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eclectic hotel right in the heart of things but quiet at night. I give it high ratings for being funky, new, creative, clever, and fun. The staff are awesome. Stay here and have some unusual fun!
Stayed 3 nights in Feb 2023

10/10 Excellent

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The name says it all, its a good play to stay in, clean, modern and well located, this place takes it to another level with the friendlyness and kindness of their staff. Thank you Plern and the while staff for making my friend ans I feel at home and well taken care of 🙏🙂
Stayed 3 nights in Feb 2023
Response from Taki on 10 Feb 2023
Dear Mr. Mohamed,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your compliment will be passed to our crew it's a great thing to motivate them to serve great service to the guest.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,Sarawut Limsuwan (Taki) / Operations Manager

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent off beach location. Rooms are modern and good value for the price. A bit over a block from all the night life so it’s quiet.
Stayed 1 night in Feb 2023
Response from Taki on 10 Feb 2023
Dear Mr. Dean,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your compliment will be passed to our crew it's a great thing to motivate them to serve great service to the guest.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,Sarawut Limsuwan (Taki) / Operations Manager

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Taki on 10 Feb 2023
Dear Brooke,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your compliment will be passed to our crew it's a great thing to motivate them to serve great service to the guest.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,Sarawut Limsuwan (Taki) / Operations Manager

10/10 Excellent

Nannapat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel and good are
Stayed 2 nights in Nov 2022
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 14 Nov 2023
Dear Khun Nannapat,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

Sam

Stayed 7 nights in Oct 2022
Response from Sarawut Limsuwan (Taki) / Hotel Manager on 14 Nov 2023
Dear Khun Sam,I would personally like to thank you for your visit us.We are so happy!! that you love to Live Cosi life and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Your comment will be passed to the concerned department it's a great thing to motivate them to serve great service to the guests.Once again, thank you so much for visiting us and we are always welcoming you.With kind regards,

10/10 Excellent

manoj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is at the most central and happening place chewang beach is 5 mins walk This property is in the samui central so all shopping very near to you Excellent experience
Stayed 6 nights in Oct 2022
Response from Sarawut Limsuwan/Operations Manager on 15 Oct 2022
Dear Khun Manaj,Thank you very much for taking the time to share your comment on your visiting us at the Cosi Samui Chaweng Beach. We do appreciate and value your comments are very valuable in helping us to maintain the level of service to all our guests and in ensuring that your expectations are met on each visit.Thank you again for choosing to stay at the Cosi Samui Chaweng Beach and we look forward to the next occasion where we can create another memorable experience with you.With kind regards,

8/10 Good

Avinash

Stayed 1 night in Oct 2022
Response from Sarawut Limsuwan/Operations Manager on 15 Oct 2022
Dear Avinash,Thank you very much for taking the time to share your comment on your visiting us at the Cosi Samui Chaweng Beach. We do appreciate and value your comments are very valuable in helping us to maintain the level of service to all our guests and in ensuring that your expectations are met on each visit.Thank you again for choosing to stay at the Cosi Samui Chaweng Beach and we look forward to the next occasion where we can create another memorable experience with you.

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice and modern, free water everyday. Warm showers and good Wi-Fi. Nice rooftop pool and location is great! The staff are so friendly and always greet you with a smile especially Joy on reception, she made us feel so welcome! The lady who also runs the tour booking office is also lovely, please book a tour through her she helps so much! We enjoyed cosi so much we came back twice 😊
Stayed 4 nights in Oct 2022
Response from Sarawut Limsuwan/Operations Manager on 8 Oct 2022
Dear Joseph,Thank you very much for taking the time to share your comment on your visiting us at the Cosi Samui Chaweng Beach. We do appreciate and value your comments also we will pass your compliment to our crew who are very valuable in helping us to maintain the level of service to all our guests and in ensuring that your expectations are met on each visit.Thank you again for choosing to stay at the Cosi Samui Chaweng Beach and we look forward to the next occasion where we can create another memorable experience with you.With kind regards,

4/10 Poor

Casey, Edmonton, Canada

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Do not stay here. Here are a few reasons why: some rooms are outside and the hotel is attached to a mall and the rooms back onto the parking lot, so you can imagine the noise generated from that. Especially the parking lot with vehicles starting, horns honking, engines revving etc. The staff are rude and unhelpful. The layout of the hotel is like a labyrinth and super inconvenient and confusing (the main level is actually on the 3rd floor, there are 3 buildings and they all have messed up floor numbering systems). The hotel itself is noisy; as I write this I can hear even the flip flops and conversations of people walking by the room. At night you can hear music/bass as well. The room is small...or dare I say...”cosy”. While we were there the elevator also was out of order. They have smart TV’s but are not iOS capable which was a let down. If you decide you do (foolishly) want to stay here, here are a few pros: the rooms are clean (some of the cleanest we have stayed in on our 3 week trip around Thailand). The bed is comfy and the room has good blackout curtains. Central location. Pool is nice. This hotel came recommended to us and sadly I cannot pass the recommendation on. We have stayed in many hotels and this is BY FAR our least favourite. We also went on a tour and met people who stayed in this hotel on their vacation, they also hated it, got lost in it, checked out and went to another hotel. So we clearly weren’t just a one off. Avoid Cosi.
Stayed 3 nights in Feb 2020
Response from Tui - Hotel Manager on 5 Mar 2020
Dear Casey, Thank you for your sincere review regarding the city hotel concept, it is true that the hotel is located in the prime city Chaweng hotel. I hope you may consider these room features as good as the Chaweng city hotel lifestyle, not the breach front resort style. Since the hotel is located inside the shopping mall yet near the local entertainment, there is the local rhythm coming along. We do hope you accept our sincere apology since it comes from the local nearby. COSI ideal is aimed to provide the convenient in a good location where near touristic attractions such as a beach, local entertainment, and the city shopping. For 150 rooms in the compound is counted as the big size hotel, which we remain to preserve the natural landscape by low-rise building along the hill curve, unfortunately, the hotel has into three building to save this earth care point. We do hope that the above clauses will give you the clarifications above your concerns regarding the directions and layouts. For the smart TV is able to link via wifi setting, unfortunately, we did not know that you faced the difficulties during your stay when we could not able to solve immediately to arrange our technician assisting you for mirroring function and streaming wifi download. We hope that you will have the opportunity to visit us again soon. Look forward to welcoming you back. Sincerely yours, Vatmongkol Rasrisawas Hotel Manager

10/10 Excellent

elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Really nice modern hotel and its in a great central location. Staff where all very friendly! Would recommend!
Stayed 5 nights in Feb 2020
Response from Tui - Hotel Manager on 5 Mar 2020
Dear Elena, We appreciate you took your time to give us a nice review of our hotel. Thank you very much for choosing us for your holiday. We are wishing to welcome you back for the next trip. Sincerely yours, Vatmongkol Rasrisawas Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and restaurant combo. View of construction site but everything in hotel is nice.
Stayed 1 night in Jan 2020
Response from Tui on 5 Mar 2020
Dear Guests, We appreciate you took your time to give us a nice review of our hotel. Thank you very much for choosing us for your holiday.We are wishing to welcome you back for the next trip. Sincerely yours, Vatmongkol Rasrisawas Hotel Manager

8/10 Good

Yoke Hoong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Tui on 20 Jan 2020
Dear Yoke, We appreciate you took your time to give us a kind review of our hotel. Thank you very much for choosing us for your holiday. It is glad to learn that you were enjoyed the memorable experience during the stay. We are wishing to welcome you back for the next stay. Have a safe trip! Sincerely yours, Vatmongkol Rasrisawas Hotel Manager

10/10 Excellent

Felipe, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I fell in my room and had to go to the hospital. The staff was absolutely amazing. They coordinated everything and stayed with me there. I was traveling alone and don’t know how I could have made it without them. I wish I could remember names to thank them individually. Everyone was so kind and helpful to me and went beyond expectations. Thank you all so much from the bottom of my heart.
Stayed 5 nights in Nov 2019
Response from Tui on 20 Jan 2020
Dear Felipe, We appreciate you took your time to give us a kind review of our hotel. Thank you very much for choosing us for your holiday. We are delighted to hear from you that you were safe back home after the incident treatment in Thailand and your country. We are wishing to welcome you back for the next stay. Have a safe trip! Sincerely yours, Vatmongkol Rasrisawas Hotel Manager

8/10 Good

Michelle

Stayed 5 nights in Nov 2019
Response from Hotel Manager on 10 Mar 2020
Dear Michelle, Thank you for taking the time to share your feedback for improvement. We hope that you will have the opportunity to visit us again soon. Look forward to welcoming you back. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Hotel Manager on 10 Mar 2020
Dear Guest, We are pleased to read that you have enjoyed your stay at COSI Samui Chaweng Beach. We hope that you will have the opportunity to visit us again soon. Look forward to welcoming you back. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location Friendly staff
Stayed 3 nights in Sep 2019
Response from Hotel Manager on 10 Mar 2020
Dear Guest, We are pleased to read that you have enjoyed your stay at COSI Samui Chaweng Beach. We hope that you will have the opportunity to visit us again soon. Look forward to welcoming you back. Sincerely yours,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class service, friendly staff esp. Joy and Fern. Great pool. Overall great experience.
Stayed 2 nights in Sep 2019
Response from Hotel Manager on 10 Mar 2020
Dear Guest, We are pleased to read that you have enjoyed your stay at COSI Samui Chaweng Beach. We hope that you will have the opportunity to visit us again soon. Look forward to welcoming you back. Sincerely yours,

6/10 Okay

Mireia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Disappointed
I stayed at COSI because was very recommend. The only thing I liked is that is the design. The room had a strong smell to humidity, the shower had some hairs, I was there for 3 nights and just got the bed done one time, not a room cleaning, they supposed to let pool towels in the room, I didn’t have them so I asked for it, never got them. The guy at the reception was very kind Noisy at night. I will not stay there again. I reader pick one on the front beach so I don’t have to fight every day to get to the beach as the Garda from the hotels don’t let you pass and there isn’t a public access
Stayed 3 nights in Aug 2019
Response from Hotel Manager on 10 Mar 2020
Dear Mireia, Thank you for taking the time to share your feedback for improvement. We hope that you will have the opportunity to visit us again soon. Look forward to welcoming you back. Sincerely yours,