Deluxe Cottage with Outdoor Bath SUGI | Living area
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Reviews of AQUA x IGNIS

3.5 out of 5
AQUA x IGNIS
4800-1 Komono, Komono

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 107 reviews" "
Rating 8 - Good. 36 out of 107 reviews" "
Rating 6 - Okay. 6 out of 107 reviews" "
Rating 4 - Poor. 6 out of 107 reviews" "
Rating 2 - Terrible. 1 out of 107 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants and onsen at the property
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. Staff do their best to help us during the stay, they are the best during our entire stay in Japan
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice place to stay, will recommend to friends helpful staff
Stayed 1 night in Jan 2020

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
We stayed in the KURI house. The house was spacious and comfortable with private open air bath, with all the necessary amenities. The public onsen was good. Dinner was delicious and the service was good. Strawberry picking was also a wonderful experience and we tasted different species of strawberries. The newly build bridge had an influence on the view but overall it didn’t affect the comfort of the stay.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing place, with hot spring, strawberry picking farm, bakery, restaurant, massage... everything you need
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The restaurant in the property were worth to pay.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern Onsen... Excellent bakery shop...onsite strawberry farm as well
Stayed 1 night in Mar 2019

10/10 Excellent

Ka Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best part was the Onsen
Onsen itself was great! Even with the new highway construction hanging above, the property did a good job trying to conceal it. Room itself was rather small unfortunately, but it was ok. Food for dinner was great, fresh and enough. Breakfast was a delight. We got the western style breakfast and they give 600yen credit for each person to pick up bread at the lovely bakery just next door. After that you have the regular eggs salad and coffee at the Italian restaurant. Relaxing stay.
Stayed 1 night in Jul 2018
Response from aquaXignis on 13 Sept 2018
Dear guest, Thank you very much for staying and sharing your review with us. We apologize for the size of the room. We hope to welcome you back to aquaXignis in the near future.

8/10 Good

CHAU Shuk

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018
Response from aquaXignis on 13 Sept 2018
Dear guest, Thank you very much for staying with us and reviewing . We look forward to seeing you again . Thank you.

4/10 Poor

Milla, Canada

Disliked: Staff & service, room comfort
Terribly disappointed
We were looking forward to visiting this hotel, restaurants, and onsen. After a long train journey, we arrived to find a tiny tatami room (up to 4 people, but frankly 2 max could fit with luggage and chairs), without decoration, a small high window with view on the highway bridge and a plastic bathroom cubicle for almost CAN$180. When placing my booking for the room only, I asked to book a table at the Japanase restaurant. We found out at the restaurant that they had signed us off for the 13 course meal without even telling us anything when checking-in at the front desk! There was no way to cancel and we were forced feed 13 courses in <2h without even knowing the price. Next day we had a bill of $80 per person! Without drinks. The Japanese breakfast did not even include coffee and billed the ones at the cafe. I told them how I felt at checkout and they did not offer anything. They only said in perfect English (so no misunderstanding) that when you book a table, you book the half-board menu automatically even if you don't ask for it. The clerck told us he had lived several years in the US so that was bad excuse to give us as he knew that booking a table does not book your meals without even checking with people at checkin if they are ok with this (beside food allergies) and the price for it. That was just outrageous. The onsen is all open to construction site and worker views, some covering would be nice. Over all super disappointed, will not come back and will not recommend.
Stayed 1 night in May 2018
Response from AQUAIGNIS on 19 Jul 2018
Dear Mr/Mrs Milla Thank you very much for staying at our hotel. We apologize for the inconvenience when you stayed. We will share your comments among all staffs and we will take all the necessary measures so that it won't happen again. Again, please accept our deepest apologies. We ask that you will allow us another opportunity to serve you. Best Regards.

10/10 Excellent

Cinder, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very comfortable staff, I wish more staff could speak English.
Stayed 2 nights in Jul 2018
Response from aquaXignis Ohiwa on 1 Aug 2018
Dear guest, Thank you very much for staying with us.And we appreciate your feedback. To ensure your comfortable experience here next time, we'll improve the number of English-speaking staff. We definitely look forward to welcoming you back in the near future.

10/10 Excellent

Francesco, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Design and food
The hotel concept of food and healing is very well executed. We enjoyed the onsen and the French style breakfast, they make croissants that are same as been in France, amazing!!!
Stayed 1 night in Mar 2018
Response from aquaXignis on 24 May 2018
Dear guest, Thank you for your review. We are very delighted to hear that you enjoyed your time with us and food. We look forward to seeing you again soon. Thank you very much.

8/10 Good

Sau Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great, especially the hot spring. Just one minor dismerit is the construction site is too close to the hotel and onsen.
Stayed 1 night in Feb 2018
Response from aquaXignis on 24 May 2018
Dear guest, Thank you very much for your review. We appreciate your stay with us, but we regret not meeting your expectations about view . We continue to do necessary improvements to make this resort a great one. We hope to have the chance to serve you again soon. Thank you.

8/10 Good

CHIHARU

Travelled with family and small children
Liked: Amenities, property conditions & facilities
イタリアンでしたが とても美味しかった お風呂は、日帰りの方が結構いましたが ゆっくりくつろげました またうかがいたいです お世話になりました
Stayed 1 night in Apr 2024

4/10 Poor

つよし

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
1番大きな残念な点は、部屋があまりにもチープすぎました。 和室で畳8畳、洗面とトイレと小さなバスタブが一体となった。洗面エリア もちろん清掃はしてありましたが老朽化による傷や塗装も剥がれているところがあり、畳も古く大変残念でした。 予約時に和室であれば断っていたと思いますが、見落としていた自分のせいなのかもしれません。 今後予約される方はぜひ勘違いのないようによく見てから予約されることをお勧めします。 次にホテルの入り口がほぼスーパー銭湯のような構造で作られています。 自分で靴を脱ぎ、自分で靴箱に入れ、鍵を閉め、そして自分で部屋まで行く 途中に休憩施設のような畳張りのエリアがあり、そこには何人かの休憩されている方がおられました。これは確認を取ったわけではありませんが、おそらく宿泊者以外の方が温泉に入りにこられて休憩されている方もいらっしゃったのかなと思います。 車で到着時に夜に着いたものですから、入り口が分かりにくく、初めて行く人は少し気をつけたほうがいいと思います ホテルの入り口がわからなかったので、連絡をすると場所を教えていただきました。 ホテルの入り口の前に車を横付けすることができず、車に乗っている全員が駐車場を歩き、通路歩きホテルの入り口まで到着しなければなりません。 雨や雪、風の強い日などに老人や足の悪い方などは少し大変かもしれません。 特に雪は少し滑りやすい可能性がありますので、注意が必要です 夕食のレストランは大変高級感があり、店構えも立派で美しいお店でした。 ただ高級感のある立派なお店のように見えていたのに、入ってみると、コートを預かってくれなかったり、ソムリエさんにワインを注文した後、グラスが空になってもしばらく放置されたりと少し心配になりました。 素晴らしいポイントもいくつかありました。 まず温泉は素晴らしいです。 温泉の事はあまり詳しくありませんが、入った後の肌のすべすべ感しっとり感は本当に素晴らしいと感じました。 レストランの料理も素晴らしかったです。 その季節、その地域の良い素材を本当に美味しく料理をしていただき、また盛り付けも素晴らしかったです。 全体の印象としては、良質な温泉を使った デザイナーズ高級スーパー銭湯においしいレストランを併設した施設で宿泊もできますよ的な印象を受けました。

10/10 Excellent

Shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Wontae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the operation is focused on daily customers, the accommodations should be located in a separate location.
Stayed 1 night in Nov 2023

8/10 Good

ショウジ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊棟の部屋はバルコニーもなくただ寝るだけという感じです。お風呂は確かに良いですが宿泊でない一般客と一緒なので混み合います。料理はさすがに良かったです。周辺の観光施設がよくないのでまた行くかどうかは微妙です。
Stayed 1 night in Aug 2023

10/10 Excellent

DAIUSKE

Liked: Cleanliness, staff & service, property conditions & facilities
綺麗な施設で、料理も美味しかった。
Stayed 1 night in Jul 2023

10/10 Excellent

あきら

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が気持ち良くてずっと入っていたいと思いました。 料理も美味しくて、接客も丁寧でした
Stayed 1 night in Oct 2022

10/10 Excellent

hiromi

Stayed 1 night in May 2022

10/10 Excellent

REIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

こうじ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

TOMOYO

Travelled with partner
Liked: Cleanliness, staff & service
晩御飯も朝食も美味しかったんですが、隣のイチゴハウスのイチゴがどちらにも出てなかったのが残念でした。 日曜日だったせいか、お風呂に人がいっぱいでびっくりしました。
Stayed 1 night in Apr 2022

10/10 Excellent

tomoe

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また訪れたいです‼︎
本当に素敵なお宿でした！24時間いつでも温泉に入れることや素敵な宿泊施設で母もとても満足していました。ありがとうございました。
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

SHIGEO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2021

6/10 Okay

NAOMI

Travelled with family
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

NARUMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工非常有善，環境優美，有免費停車場。浴池不錯，男女湯會每天掉換。大堂有Relax Area, 可供住客做瑜珈。
Stayed 1 night in Jan 2020

10/10 Excellent

byung choel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아침을 일본음식이나 베이커리중 선택을 할 수 있도록 되어 있습니다. 둘 다 만족도가 높습니다. 저녁에 나오는 가이세키 요리는 가격대비 만족도가 높지 않습니다 온천은 잘 관리되고 있었고 온천만을 이용하기 위해 주변에 로컬 주민들이 자주 들리는듯 했습니다.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Not as good as i expected. Not worth with this price.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊は家族連れが多く、小さな子供でも泣き声や大声などを心配することなく安心して宿泊できた。
Stayed 1 night in Aug 2019
Response from アクアイグニス片岡温泉 on 31 Dec 2019
この度はアクアイグニス片岡温泉にご来館いただきまして誠にありがとうございました。 返信が遅くなりましたことお詫び申し上げます。 次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進してまいります。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

MAYUU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
お値段の割に合りに、朝夜ご飯つきで温泉も入れたのでコスパは良かったです。 ただ、お部屋や施設は大衆的な感じなので、それがキツイ方にはおすすめできません。 東京から関西までの車道の途中地点として泊まりました。
Stayed 1 night in Aug 2019
Response from アクアイグニス片岡温泉 on 31 Dec 2019
この度はアクアイグニス片岡温泉にご宿泊頂き誠にありがとうございます。 返信が遅くなり申し訳ございません。 ご滞在ご満足いただけまして、大変嬉しく存じます。 またのお越しをスタッフ一同お待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Koichi

Disliked: Staff & service, room comfort
とにかく人が多すぎます。日本食はがっかり。ワインを頼んだら渋かった。すぐ返したら、会計時のx 2のグラスワインが付いていた。
Stayed 1 night in Aug 2019
Response from アクアイグニス片岡温泉 on 31 Dec 2019
Koichi 様 この度はアクアイグニス片岡温泉にご宿泊いただきまして誠にありがとうございます。 返信が遅くなり申し訳ございません。 お食事処にてせっかくご来館いただいたにもかかわらず、残念なお気持ちにさせてしまい心苦しい限りでございます。 お客様より頂いたお言葉を従業員一同、真摯に受け止め今後改善に繋げてまいります。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夕食を選べたら良かったです。 美味しかったけど、料理の量が多すぎて苦痛を感じてしまいました。
Stayed 2 nights in Aug 2019
Response from アクアイグニス片岡温泉 on 31 Dec 2019
この度はアクアイグニス片岡温泉にご宿泊いただき誠にありがとうございます。 返信が遅くなりましたことお詫び申し上げます。 ご夕食につきまして、Expediaからのご予約は通常和食でのご案内でございますが、ご希望でございましたらイタリアンに変更も可能でございます。お食事の量につきましては、お客様のご期待に添えず申し訳ございません。お客様からのお声を真摯に受け止め、今後のサービス向上へと努めてまいります。 またのご来館をお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
環境優美 食物美味.....................................再三回味
Stayed 1 night in Jul 2019

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また使いたい
Stayed 1 night in Jul 2019
Response from アクアイグニス片岡温泉 on 31 Dec 2019
Naomi 様 この度はアクアイグニス片岡温泉をご利用頂き誠にありがとうございます。 返信が遅くなりましたことお詫び申し上げます。 身に余るお言葉を頂戴し、大変嬉しく思っております。 これからもより良いサービスをご提供できますよう一同精進して参ります。 またのお越しをお待ち申し上げております。