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"Clean, big room, VERY helpful staff, wonderfull onsen/hot bath, excellent wifi. They communicated really badly before checking. I really like the reception staff. Bathroom tiny but this is a common trend in Japan"

"Had stayed this hotel during my two visited to My Fuji. Friendly staff and clean room. The room with the view of Mt Fuji was magnificent. The room is big enough to sleep 3 people. Varieties of food to choose for breakfast that comes with a view of Mt Fuji as you enjoyed your meal. Free shutter bus to Kawaguchiko which made our trips easier. Onsen was great but had to walk quite a distance. Will recommend this hotel."

"We had an unforgettable stay at this beautifully designed lakeside ryokan. Every detail of the space reflects refined Japanese aesthetics—elegant, understated, and incredibly calming. The setting by the lake is simply stunning, with serene views that change throughout the day and create a truly peaceful atmosphere. What made the experience even more special was the exceptional staff. Their hospitality was warm, attentive, and thoughtful without ever feeling intrusive. Every interaction felt genuine, and they went out of their way to ensure our stay was comfortable and memorable. From the tranquil surroundings to the impeccable service, this ryokan offers a perfect balance of natural beauty and traditional charm. We left feeling completely relaxed and would absolutely love to return."

"The room was clean and comfortable. It was nice having the pyjamas already in the room for our use. The instructions for the Onsen were very well done and if you forgot they were also posted. The staff were helpful and friendly. We had both breakfast and dinner at the hotel and there was a variety of food. We would recommend to anyone travelling to Mt Fuji"

"I booked two twin rooms. One room was lovely with a beautiful view over the lake. The other room was like being in a closet! It had one tiny window and was old and tired and was situated at the back of the hotel. I complained but was told the hotel was fully booked. Although when I offered to pay more suddenly a room became available! Disappointing! "

"We stayed at Hotel My.Fuji for one night and had a pleasant overall experience, but it comes with a few important caveats. What worked well: The value for the price is strong, especially given the incredible views of Mt. Fuji. Waking up to that alone made the stay feel special. The rooms were spacious, comfortable, and well-equipped with everything we needed. Breakfast is on the pricier side, but the selection is generous and worth it if you plan to stay on-site. The staff were also genuinely warm and helpful throughout. What to be aware of: The hotel itself feels quite dated, and the bathroom in particular could use a refresh as it felt a bit worn and not as clean as expected. The biggest drawback, though, is the shuttle service. There’s no clear timetable available online, the schedule is limited, and you must reserve in advance. This made it difficult to plan our departure, especially when we wanted to leave early for a bus to Kyoto but couldn’t because the first shuttle wasn’t until around 8:45 AM. Overall: With some updates and a more flexible, clearly communicated shuttle schedule, this could be a great stay. As it stands, it’s best suited for those planning to relax at the hotel rather than come and go frequently."

"Good location "

"I would recommend having a car being on this side of the lake. Taxi isn't easy to call on your own, you would need to use hotel front desk. Right across from the bus station. Room was nice. Bathroom floor was very squeaky. Quiet and clean. "

"Unbelievable. Superb. Best ever. Highly recommended."