Kouan Anh Holidays

The staffs are friendly. The breakfast was excellent.

We stayed four nights. Very friendly staffs. Healthy breakfasts, included in the cost of the room. DO NOT WASTE YOUR MONEY FOR THE WIFI AND SIM that are referred by the hotel manager/staff. We paid 800K VND for a WIFI device and 300K VND for a phone sim. The 300K VND seemed to work, but the 800K VND WIFI device was useless. We even exchanged to try the second one, but it was still useless. Sim and WIFI for 30 days are lot cheaper everywhere.

This hotel is exceptional! Everything about it is outstanding, from the hotel decor, the breakfast, cleanliness and facilities. It’s also in a great position and everything is walkable. The only other thing I have to say, is that the biggest asset of this hotel are its staff.Everyone, from all the people working at reception, the cleaning staff and restaurant staff ( 10 stars to the egg chef!), could not have been more friendly and helpful. Nothing was too much trouble. Thank you 😊

The Meritel Hanoi is one of the best hotels we have had the pleasure of staying in. The common areas and rooms are beautiful and comfortable, the bed and pillows were wonderful. The food is very good and the rooftop pool and bar are hard to leave. The best and most memorable part of our stay at the Meritel Hanoi was how well we were treated by the entire staff. I have traveled globally and stayed in many nice hotels over the years and have to say the staff at the Meritel Hanoi is the friendliest, most helpful and professional hotel staff I have experienced. Our host who checked us in and assisted us throughout our stay was so personable, genuine, helpful and kind. Ami made us feel veryspecial. Our next trip to Hanoi will definitely be at the Meritel Hanoi. Thanks to the entire staff.

Great upgraded suite , nice and courteous people always eager to help . On the bad note I would have appreciated to be informed prior that the pool was closed for the season , even though it was 28 C degrees outside