Kounov Hotels

"Beautiful building and big room, but extremely outdated. Old dirty carpet and no air conditioning in the rooms. They give you a tiny desk fan. Extremely hot. For a "modern" hotel to not have ac is a crime. We were cooking in our room. Very uncomfortable. Staff was very nice. Location is good. Nice pool. Food from their restaurants sucked."

"Very clean and nice building. Comfy beds despite being twin size. Great restaurant in hotel. "

"My husband & I love staying at Dr. Irena Eris Hotel. We truly enjoy being there."

" Spa"

"A place with vibe, being developed, great breakfast."

"Almost everything includes nuts on their menu. If your family member has tree nut allergies you wont be able to dine here. The shower cabin is a bit small. I kept accidently hitting the water mixing valve and shutting it off. First hotel where fridge wasn't stocked with anything. No water, no beer etc. Hated the elevator. It appears like there is only two elevators for the entire complex. One services floors 1-4, the other 1-5. Both are very slow because guests take them to the pool area, which means waiting significantly longer in the lobby. The restaurant staff also uses this elevator to move food to the guest rooms. I would have expected them to use service elevators instead. "

"5 stars for all staff, absolutely excellent service, nothing was a problem!!! We have excepted much more from the food though, using frozen vegetable in meals, meals which should be served as hot was almost cold, instant taste in meals, etc... We had the same poor experience with food at hotel Konsel. It seems like both hotels in area are aware of being only ones with restaurants and are not bothered about quality of food...It is shame as mountain food has always been the best quality. "