Minibar, in-room safe, free WiFi, bed sheets
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Reviews of Metro Hotel

3.5 out of 5
Metro Hotel
No 208, Jalan Pudu-Imbi, Bukit Bintang, Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 239 reviews" "
Rating 8 - Good. 116 out of 239 reviews" "
Rating 6 - Okay. 61 out of 239 reviews" "
Rating 4 - Poor. 13 out of 239 reviews" "
Rating 2 - Terrible. 7 out of 239 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

cherie

Stayed 4 nights in Jun 2023

2/10 Terrible

Vivian Ann

Stayed 2 nights in Feb 2020

8/10 Good

Rocco

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Metro Hotel
Overall ok. Convenient location
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Property very run down and not well maintained. Layout of the room is odd with bed in one side likwe in a corner.
Stayed 2 nights in Jun 2019

8/10 Good

Burhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay in this hotel again
Stayed 4 nights in May 2019

8/10 Good

Burhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay in this hotel again.
Metro Hotel is a good budget hotel compared to others in the area. Friendly staff, clean bed and good location in the heart of Kuala Lumpur. Plenty of interesting places just with a walking distance. The only negative thing about this hotel is the carpet in the room needs power cleaning once in every few months. The carpet was dirty and I didn’t want to walk on it with out my slippers.
Stayed 4 nights in May 2019

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet flooding.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
staff was ever so nice, helpful n friendly. location is near to shopping mall
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended to stay
Surrounded by amenities and shopping area
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in a great location.
Great location - near to Berjaya Times Square, Imbi Station and Sungei Wang Paza. Those unfamiliar with Metro Hotel should take note that the location shown on the map is wrong. It is actually located at the junction of Jalan Pudu and Jalan Imbi, right next to Star Town Inn and Asia Like Hotel. The bathroom is spacious and brightly lit. Everything is in order and bath water drains quickly into the gully. As for the room, it is cheery and bright, because of the lighting as well as natural light from the windows in the daytime. The air-conditioner takes some time to cool the room. At the highest setting, the fan speed is still not strong enough. Guests have to be prepared for the rather poor Wi-fi -- the signal is very weak and the speed is slow. Thus it is not quite usable. The room comes with amenities like a safe and bar fridge. Two bottles of mineral water, as well as coffee and tea, are provided.
Stayed 2 nights in Jan 2019

10/10 Excellent

Hazem Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will always seek to stay there
Really comfortable hotel and very friendly stuff who is always there for you when you need anything. Perfect location and secured.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Room carpet dusty and full of stained mark, wi-fi connection is very poor, not suitable for business traveler who is relying on the wi-fi connection for works. Lift ventilation is not good, too warm.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 3 nights in Nov 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD ALL ROUND
EXCELLENT POSITION FROM AIRPORT TO HOTEL BY TRAIN GREAT
Stayed 1 night in Sep 2018

8/10 Good

Aida, Kedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Vee, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean and convenient location. Staff are generally nice.
Stayed 2 nights in Sep 2018

8/10 Good

JIA YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Jeffery

Liked: Staff & service
Stayed 1 night in Jul 2018

6/10 Okay

Chua

Stayed 5 nights in Jun 2018

6/10 Okay

kelvin

Disliked: Cleanliness, property conditions & facilities
Need improvement
Air con not enough cold
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Distance which is close to shopping mall
This hotel generally is alright but not the best. When we first checked-in, staff was answering and not answering, making giggle sounds, doesn't really feel nice when we are standing in front of them. Whatever we requested, like extra pillows were not given. Luckily we only stayed for one night. Room was pretty decent but needs to wait quite long before we have our room, even though we already have note to them prior that we will need early check-in. Overall, it is alright but if i'm given other choices, i will stay at other place. Otherwise, this place works alright for 1 night.
Stayed 1 night in Oct 2017
Response from N Surendran on 26 Feb 2018
Dear Sir / Madam, Greetings from Metro Hotel Kuala Lumpur It is with regret to hear of your unpleasant experience during your stay here with us. An investigation will be conducted to ascertain the situation and actions will be taken to improvise the areas mentioned. Please do accept our sincere apology for the incident. Thank you for your comments on your experience with us. It is comments such as yours that will assist us in our efforts to further improve our service. Looking forward to hearing from you and to be of service to you again in the future. Thank you.

8/10 Good

CHONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from N Surendran Hotel Manager on 3 Mar 2018
Dear Sir/Madam, Greetings from Metro Hotel Bukit Bintang!! Thank you for your kind review. I appreciate your feedback about our hotel and am delighted to read that you enjoyed your stay at Metro Hotel Bukit Bintang. I have taken note of your comments and I am pleased to inform you that we will be embarking on improving the service standard, facilities and refurbishing the hotel to provide the best experience to all our guests. We sincerely appreciate your kind review and look forward to welcoming you back to Metro Hotel Bukit Bintang in the near future. Yours Sincerely,

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
Needs an facelift - carpets and furniture too old.
Not so good - carpets are old and stained. AC didn't work well. Refrigerator didn't work at all and had to be replaced. Room was small, but hotel seemed quiet and close to everything.
Stayed 1 night in Jan 2018
Response from N Surendran on 25 Jan 2018
Dear Sir / Madam, Greetings from Metro Hotel Kuala Lumpur It is with regret to hear of your unpleasant experience during your stay here with us. An investigation will be conducted to ascertain the situation and actions will be taken to improvise the areas mentioned. Please do accept our sincere apology for the incident. Thank you for your comments on your experience with us. It is comments such as yours that will assist us in our efforts to further improve our service. Looking forward to hearing from you and to be of service to you again in the future. Thank you.

10/10 Excellent

jenny, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great location we willl stay again.
Very happy with hotel..... staff so helpful & friendly... up graded to bigger room..
Stayed 4 nights in Dec 2017
Response from Norie on 16 Jan 2018
Dear Sir/Madam, Greetings from Metro Hotel Bukit Bintang!! Thank you for your kind review. I appreciate your feedback about our hotel and am delighted to read that you enjoyed your stay at Metro Hotel Bukit Bintang. I have taken note of your comments and I am pleased to inform you that we will be embarking on improving the service standard, facilities and refurbishing the hotel to provide the best experience to all our guests. We sincerely appreciate your kind review and look forward to welcoming you back to Metro Hotel Bukit Bintang in the near future. Yours Sincerely, N Surendran Hotel Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Yazid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied and happy.
Hotel is located very close to berjaya time square and imbi train station. Hotel does not provide toothbrush but only provides small tube of body foam and shampoo. The hotel is clean but some stained on the carpet. Overall happy with the hotel.
Stayed 2 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Opposite Berjaya Time Square. Hotel conditions was very old.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stayed, overall ok
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended with love.
Me and my husband stayed for 4 nights. Very recommended. We like the bathroom. Air-conditioning for first 3days was good. But last one night quite warm but acceptable. And the only things we didnt really enjoyed was the fridge. I think it's broken but nevermind. We love the room and the service and the staff.
Stayed 1 night in Jun 2017

10/10 Excellent

Hamad Zainudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ASIF

Liked: Cleanliness, staff & service
Goid value for money
The location was very convenient, just 2 mins walk to monorail & other shopping malls like barjaya times square etc..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best budget hotel
Best budget hotel, convenient, walking distance to the Berjaya times square and a lot more shopping complex. Room was clean, staff were friendly and very helpful.

8/10 Good

Donovan

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Zoe

Liked: Staff & service
Hotel location -very near to shopping area
The view are nice the staff who check in us are very friendly

4/10 Poor

Francis, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing good to comment
Wifi /internet in room always down/not available. Room smells n no dressing table mirror. Don't have a view, close to a apartment block.Breakfast just normal. Worst hotel stay in all my holidays. Near to Berjaya Times Square, Plaza Sungei Wang & Chinatown perhaps only consolation.

10/10 Excellent

Ferdous Ghazi , Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, and close to the shopping hub.
Very nice hotel, rightfully a 3 star. Each and every employee is eager to serve you. Manager is really nice and always there if there is an issue. I will always recommend this hotel to all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to all major shopping district
Hotel just a walking distance to Sungei Wang and berjaya time Square

6/10 Okay

Verified traveller

6/10 Okay

K K Dennis

Liked: Cleanliness, staff & service
Great location, next to Imbi Monorail Station
Exec Deluxe doesn't weigh the name, shud be deluxe only. Given Room City view 10th Floor, however its quite noisy at nite owing to the underpass highway below. Nothing much of good view except overlook the Police HQ. Aircon control doesn't work well and problem with Card Key Switch. Need to insert a few times, otherwise the power will be off in a few seconds.

6/10 Okay

Prithy

Disliked: Cleanliness
Convenient Location
Stay was okay but some cleaning needs to be done in the room, especially the carpet. The bed skirt and bed sheets were not so clean. The fridge was smelly, asked from desk to change it and got another dirty one. The bathroom supplies were quite limited for a family room.

8/10 Good

Verified traveller

8/10 Good

Ig, Sg

Liked: Cleanliness, staff & service, room comfort
Easy to move around with shopping malls nearby
Room is quite clean and bed is comfortable. Bathroom is reasonably spacious. Hotel is near Monorail Station and shopping mall. Easy to go around places, to shop and to have good meals.

10/10 Excellent

manu, DM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good hotel
Its very good, clean hotel. Its convinent place to all shopping mall and centrally located hotel. Easily move to any place by monorail and Singapore tour.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pei Ling

Liked: Cleanliness, staff & service, room comfort