Kultak Holidays

We loved this property, but it does need some renovation to the second outdoor swimming pool which wasn’t available. We were also given no warning about The Beach facilities not being available and we were told there was a shuttle service to and from The Beach but this also wasn’t available. It was disappointing as we wanted a beach holiday. The hotel was lovely, but we probably wouldn’t have stayed there if we had known there were no beach facilities. We had to make our own way down to the beach and pay for sunbeds. Not appropriate when that is not made clear on the website.

Hotel is smth out of this world: amazing territory, style of the rooms, food… It’s tte best hotel we stayed in. Food: main restaurant has so many food options, it’s impossible to try all. And every time the chef welcomes you at the entrance.. Rooms: we stayed in deluxe rooms - we had jacuzzi, access to the swimming pool. The rooms are huge, you have your own walk-in wardrobe, very comfy bed. Although they are a bit dated. Territory of the hotel: is beyond everything I’ve seen. Foundations everywhere. Many electric buggies for those who cannot walk. We had photo session with the professional photographer from the hotel - super nice photos, very happy. We also had a couple of medical incidents. 🙈 so we had a chance to meet the local doctor, who was super helpful and organised a special car from the private hospital they work with. Everything was seamless. Especial thanks to Adile - the lady was assigned to our help, and was helping us with literally everything. In this hotel, when you check in, you are welcomed by a member of staff who speaks your mother tongue. Then during your whole stay you can ask any questions via WhatsApp. It’s super convenient. Adile was assigned to our group. She welcomed us at the vestibule, offered drinks on comfy sofas, took our passports and checked-us in while we were having coffee! Level of service is just brilliant. We then had some questions about cleaning, etc, and they were addressed through WhatsApp immediately (max within 10’).

We had a great time at Rixos Bodrum with our 3 year old son. Best bits: The beach was perfect for us. Beautiful water, calm, sandy, backing on to natural olive and palm trees. The rooms were large and comfortable and had everything needed. The place generally had quite a premium feel. Service was good, staff go out of their way to help you. Holiday assistant is a good concept and Yelda and Berkan were always there to help us with any requests. Everything else was really good too, except for a few points that could have been better… We were attracted to the hotel’s natural setting and were disappointed by the road noise you could hear from the balcony on the room. They did try their best to move us to another room further from the road but none were suitable as either had no view or were in very busy part of the hotel next to the lobby. Ultimately we put up with the road noise. Most of the a la carte restaurants were expensive addons. We knew this so can’t complain but do think it is something they should address by offering lower rates or perhaps a limited number of visits with no charge.

There is so much to like about this hotel. The staff are so friendly & want you to have the best holiday. For example, waiters knowing your drinks & having them brought to your table as you sit down. All guest relation staff & reception staff are also very friendly & always happy to help. The food is amazing, ready made sandwiches at lunch, chef's signature dishes, so much choice & all cooked to perfection. Daily & evening entertainmemt was very enjoyable & the team were always so energetic & sociable. We had a few teething issues with our room at the beginning, which we mentioned to the staff & were dealt with extremely quickly & efficiently. One downside was that our room was the furthest away from the reception & restaurant & took us 8 minutes to walk there, via many steps (97) & very steep slopes. Very tiring at the end of the day to walk back to our room. More lights would have been handy along some of the pathways & steps. Brighter lights in the room & more storage would have made the accommodate more superior than it was. Overall we had a wonderful stay & a very enjoyable holiday.

It’s a good propertie but it needs a face lift , the food was very good generally not bad experience