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Reviews of Royal Grand Hotel

4 out of 5
Royal Grand Hotel
31/27 Bohdan Khmelnytsky St., Kyiv

Reviews

7.0

Good

Rating 10 - Excellent. 47 out of 228 reviews" "
Rating 8 - Good. 88 out of 228 reviews" "
Rating 6 - Okay. 41 out of 228 reviews" "
Rating 4 - Poor. 25 out of 228 reviews" "
Rating 2 - Terrible. 27 out of 228 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Andrew, Chicago

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I can't believe this hotel has 4 star rating. Maybe I was wrong, so this was my mistake. The building is old, small, and compressed. Not as spacious as I had hoped. Also no amenities (no gym, no small fridge, no hot drinking water). The only redeeming quality is that the location is good (near city center and near metro station), and at least the room is clean.
Stayed 8 nights in Dec 2020

6/10 Okay

Abraham, Arlington Texas

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property is walking distance from restaurants , shopping and historical sites. Easy check in. Hotel need repair. There was a pot for boiling water but no coffee or tea offered. No fridge.
Stayed 11 nights in Dec 2020

2/10 Terrible

TAREK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Stayed 2 nights in Oct 2020

8/10 Good

Abraham, Arlington Texas, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location. Close to great food and sights to see.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020

10/10 Excellent

Atanas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Feb 2020
Response from Royal Grand Hotel on 13 Mar 2020
Dear Atanas, thank You for your feedback, it’s important for us. We do our best to make your stay more comfortable. We hope your next stay in our hotel will be more comfortable. We'll be glad to see You again in our hotel. Best Regards, Royal Grand Hotel.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Great location, too! I felt the room could have been a bit cleaner, but it was a pleasant stay for one night.
Stayed 1 night in Mar 2020
Response from Royal Grand Hotel on 8 Mar 2020
Dear Guest, thank You for choosing our hotel and for your feedback. We do our best to make your stay more comfortable. We'll be glad to see You again in our hotel. Best Regards, Royal Grand Hotel.

10/10 Excellent

George E

Just ok
Stayed 9 nights in Feb 2020
Response from Royal Grand Hotel on 7 Mar 2020
Dear George, thank You for choosing our hotel and for your feedback. We do our best to make your stay more comfortable. We'll be glad to see You again in our hotel. Best Regards, Royal Grand Hotel.

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Royal Grand Hotel on 28 Feb 2020
Dear Guest, thank You for your feedback, it’s important for us. We do our best to make your stay more comfortable. We hope your next stay in our hotel will be more comfortable. We'll be glad to see You again in our hotel. Best Regards, Royal Grand Hotel.

8/10 Good

Dave, Belfast

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Fantastic location at a good price. Rooms are dated but clean. Reccomend upgrading to junior suite,much bigger rooms although i requested 2 single beds, when i got room, it was a king size bed.
Stayed 3 nights in Feb 2020
Response from Royal Grand Hotel on 24 Feb 2020
Dear Guest, thank You for your feedback, it’s important for us. We do our best to make your stay more comfortable. We hope your next stay in our hotel will be more comfortable. We'll be glad to see You again in our hotel. Best Regards, Royal Grand Hotel.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Royal Grand Hotel on 20 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

8/10 Good

Tony, Stockholm

Liked: Staff & service
Charmigt ställe och trevlig personal men saknar brunn till duchen
Stayed 2 nights in Feb 2020
Response from Royal Grand Hotel on 20 Feb 2020
Dear Toni, thank You for your feedback, it’s important for us. We do our best to make your stay more comfortable. We'll be glad to see You again in our hotel. Best Regards, Royal Grand Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very conveniently located; some of the best sights and restaurants were within walking distance. As for the room itself, the bed was incredibly comfortable, and the heated bathroom floor was a very nice addition considering the weather.
Stayed 6 nights in Jan 2020
Response from Royal Grand Hotel on 4 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

8/10 Good

YOULIANA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Royal Grand Hotel on 13 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location was brilliant and stuff were very helpful
Stayed 3 nights in Jan 2020
Response from Royal Grand Hotel on 4 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

6/10 Okay

Robert

Disliked: Property conditions & facilities
Staff was ok
Stayed 1 night in Jan 2020
Response from Royal Grand Hotel on 5 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

10/10 Excellent

Daiva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Royal Grand Hotel on 13 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Royal Grand Hotel on 13 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

2/10 Terrible

Nedelman

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I send my employee to Kiev, and reserved that hotel, that rated 4 stars. She called me in total panic, room were cold, the shower was dirty, and strange individuals was moving around. Immediately I moved her to another hotel.
Stayed 5 nights in Dec 2019

10/10 Excellent

Ruben

Travelled with group
Liked: Staff & service
Fantastic
Beautiful the hotel it’s gorgeous but the stuff amazing and very kind and I will be back to your hotel because The stuff are extremely good and excellent service Thank you for your great stuff special front desk In special lady by name Anastasia? I think that’s her name and MARIANA Ruben
Stayed 3 nights in Oct 2019
Response from Royal Grand Hotel on 18 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Royal Grand Hotel on 18 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

8/10 Good

Habib

Liked: Cleanliness, room comfort
Good location, needs more house keeping.
Would stay there again.
Stayed 3 nights in Oct 2019
Response from Royal Grand Hotel on 18 Feb 2020
Dear Guest, thank you very much for your feedback, it is very important to us! We are glad that you are satisfied with your stay at our hotel and we are doing our best to improve! We look forward to seeing you again! Sincerely, Your Royal Grand Hotel

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Staff were nice. Hotel was nice. But it didn’t get cleaned after a night. We ran out of toilet paper and shampoo. Also the bed Duvet was half the size of the bed? We did ask for a double bed duvet but they didn’t bother to change it.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel not good not clean smelled service not good 🛌 not clen I not recommend to no
Stayed 4 nights in Sep 2019

8/10 Good

Julia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel in the center of Kiev. Great location. Needs some updates.
Stayed 6 nights in Aug 2019

4/10 Poor

Sergiy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

RobertX

Business traveller
Liked: Staff & service, property conditions & facilities
the staff was pleasant, the location was excellent, the drainage system in the bathroom was old and had an unpleasant gas smelling out the room
Stayed 10 nights in Aug 2019

2/10 Terrible

Roger, Los Angeles

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room has mold. Very dated hotel. Paid through Expedia but was charged on credit card when I arrived full price. Needed to extend one day and the rate was more than Expedia price and wouldn't allow to extend by getting Expedia.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This property is in a good location for the shops. Walking distance to all convenience Over all it was good.
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location. Hotel could do with an update, but on the whole was fine
Stayed 4 nights in Jun 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find
Great little hotel in nice location for bars and restaurants loved the lication
Stayed 1 night in Jun 2019

8/10 Good

Nadim

Liked: Cleanliness, staff & service, room comfort
Improve room maintenance
Stayed 13 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Poor quality
There were no towels in my room. One of the lights in the bathroom didn't work. There is no lobby in this Royal Grand. Be carefull when booking there.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in May 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
It is a very old hotel and it’s being renovated slowly. The reception staff are friendly and helpful. Anna was very nice. Could do with doing breakfast. For the money it cost to stay. It was very reasonable
Stayed 4 nights in May 2019

2/10 Terrible

Disappointed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator only worked on the first and the last day of my 7 day stay. My room was on the 3rd floor. The shower in my room was the most disgusting / dirty shower I have ever seen in any hotel or living quarters. The room was very cold on arrival and there was no temperature regulation. Upon request, I was offered a space heater. The window curtains were inoperative / broken, and I needed to hold them closed with sewing needles. Check in clerk was rude and inflexible to requests. Although the bed was broken, it was comfortable. I suggest expedia remove this hotel from their hotel list.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2019

10/10 Excellent

Albert, Miami Beach , USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to the city center, very comfy bed, spacious room, nice furnitures..
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property clean and location was excellent. Walking distance to everything and lots of restaurants around. Staff were all very polite and friendly and able to speak English too. Only fault was the heating was on constantly even though it was 23° so it was very hot and stuffy in the room especially overnight and aircon didn't work.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Kiev hotel
Really well placed and comfortable hotel. No restaurant but good cafes next door and across the road. Take your own jar of coffee and all will be fine
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, clean room, excellent staff. Property is walking distance to everything in Kiev. Staff do all possible to make your stay great.
Stayed 6 nights in Mar 2019

8/10 Good

Maksym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Anastasiia

Liked: Cleanliness, staff & service, room comfort
Good central hotel
This is a good hotel close to the city center, the building itself is a bit worn out, but the service was fine. Overall the price/offer is perfect 👌
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
It’s to old parapty it shudbe 2 stars hotel zero facilities
Stayed 4 nights in Feb 2019