Reception

Reviews of JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI

3 out of 5
JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI
44-1 Higashikujo Kamitonodacho, Minami-ku, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 635 out of 1013 reviews" "
Rating 8 - Good. 298 out of 1013 reviews" "
Rating 6 - Okay. 54 out of 1013 reviews" "
Rating 4 - Poor. 17 out of 1013 reviews" "
Rating 2 - Terrible. 9 out of 1013 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ronnie

Travelled with family
Liked: Amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 27 Apr 2024
This time, thank you for staying at VIAINN PRIME KYOTOEKI HACHIJOGUCHI from some hotels.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Marlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay during our trip in Japan! Best part was how it was near Kyoto Station making our walk to/from the hotel short, which was the best after a long day of walking! Another plus was the 7-Eleven in the hotel!
Stayed 3 nights in Apr 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 27 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Carlos, Pflugerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful surroundings, atmosphere and great staff. The receptionist and staff were friendly and helpful. Lovely and great first impression of hotel. The room was spacious, clean, and comfortable. The price value was great. Just a few steps from the train station. I will definitely be back next year. Excelente ubicación, hermosos alrededores, ambiente y excelente personal. La recepcionista y el personal fueron amables y serviciales. Encantadora y excelente primera impresión del hotel. La habitación era espaciosa, limpia y cómoda. El valor del precio era excelente. A pocos pasos de la estación de tren. Definitivamente volveré el año que viene.
Stayed 2 nights in Apr 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 25 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI, Manager on 25 Apr 2024
Thank you for staying HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.We would like to appreciate you rating our hotel so high.Hope you come back and stay with us again in fall for the beautiful red maple leaves. We recommend you to see a gorgeous view with our ancient shrines and temples.Warm regards,

10/10 Excellent

Jimmy

Stayed 3 nights in Apr 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI, Manager on 25 Apr 2024
Thank you for staying at HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.We hope you enjoyed the city of Kyoto to your fullest.Warm regards,

8/10 Good

Jae Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is at the heart of kyoto station so it was perfect to stay before departure. It is not walking distance to the major attractions though. But around Kyoto station, there are so much shopping to do let alone many restaurants/foodcourts.
Stayed 1 night in Apr 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

8/10 Good

Vang Kou, Fresno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to Kyoto station and had 7 eleven downstairs which made late night munchies super easy. Overall great hotel. Wish the washer/dryer were better. Could not get my cloths to dry.
Stayed 1 night in Apr 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI, Manager on 22 Apr 2024
Thank you for staying at HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.Quick tips for our laundry machines; please put half to 2/3 of the machine window. It will help the clothes get dried faster.Best regards,

10/10 Excellent

Hossam, Oshawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to station
Stayed 4 nights in Apr 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI, Manager on 22 Apr 2024
Thank you for staying at HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.We also would like to appreciate you rate our hotel so high.We hope you enjoyed the city of Kyoto to your fullest.Best regards,

10/10 Excellent

Xing

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Kyoto train station. There are many choices for breakfast in the hotel, and it is very convenient to eat outside the hotel. The 7&11 store is on the first floor.
Stayed 4 nights in Apr 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 16 Apr 2024
Xing 様This time, thank you for staying at our hotel from some hotels.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

10/10 Excellent

cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice breakfast buffet
Stayed 4 nights in Apr 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 16 Apr 2024
cathy 様Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to promote better service in the future.We sincerely look forward to your next visit.HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 19 Apr 2024
Thank you for staying at Via Inn Prime Kyoto Station Hachijo Exit. Thank you very much for your review. We are honored to receive such a high evaluation. We would be happy if you could use our hotel the next time you come to Kyoto. We look forward to seeing you again.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI on 18 Apr 2024
Thank you for staying at HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.How was your trip to Kyoto?We hope you enjoyed the taste of Japan while you were with us.

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff were very polite, the room was spacious and very clean, and the surrounding area was very convenient. Definitely will stay here again on my next trip!
Stayed 2 nights in Apr 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 13 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to promote better service in the future.We sincerely look forward to your next visit.HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

10/10 Excellent

Nellowe, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 14 Apr 2024
Thank you for staying with us and thank you for your review.We are very happy to receive such a high evaluation. We hope that you will stay at our hotel the next time you come to Kyoto. We look forward to seeing you again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Kyoto Station
Stayed 3 nights in Apr 2024
Response from VIAINN Prime KYOTOEKI HACHIJOGUCHI MANAGER on 10 Apr 2024
Thank you for using ViaInn Prime KyotoEki Hachijoguchi.Did you feel comfortable in your room?I would appreciate it if you could relax.If you have the opportunity to come to Kyoto again, please use ViaInn Prime KyotoEki Hachijoguchi.

8/10 Good

MAY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Apr 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 8 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kyoto station walking distance even with luggage Very good breakfast with lots of variety Very pleasant and helpful English speaking staff Rooms are small but ok for Japan standard Pillows are hard but they are traditional style Attached to a 7/11 which has everything you need, Japan 7/11 are superior to ones in the USA Overall I will recommend and stay here again!
Stayed 4 nights in Apr 2024
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 7 Apr 2024
Thank you for using our service.I'm glad you're satisfied.We look forward to serving you again.

10/10 Excellent

Dianne, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the road from Kyoto Station. Beautiful large spacious room with king bed. Smart Tv for mirroring Netflix from your phonne.
Stayed 4 nights in Apr 2024
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 7 Apr 2024
Thank you for your service.I'm glad you're satisfied, and if you have a chance to visit Kyoto again, we'll be waiting for you to come to our building.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very convenient to the Kyoto station. The room was a decent size and very clean. All the amenities were very nice and we were provided fresh slippers and lounge wear every day.
Stayed 2 nights in Mar 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 6 Apr 2024
Thank you very much for staying at our hotel the other day.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

6/10 Okay

Yoshiko

Stayed 1 night in Apr 2024
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 6 Apr 2024
Thank you very much for staying at Via Inn Prime Kyoto Station Hachijo Exit. We look forward to welcoming you again.

10/10 Excellent

Ricardo, Eatontown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The close location to the station was great for us at this property. It was very nice and clean. The staff communicated with us well and were very accommodating.
Stayed 1 night in Mar 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 31 Mar 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to promote better service in the future.We sincerely look forward to your next visit.HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue is the Tv kept dropping signal and failing Also no one speaks English. Not a problem but should know this before you book here if you are concerned
Stayed 3 nights in Mar 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 28 Mar 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Please give us the opportunity of improvement by all means. We sincerely look forward to seeing you again.HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

8/10 Good

Mei Yu, Burnaby

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
sir conditions made noise at night
Stayed 4 nights in Mar 2024
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 26 Mar 2024
Thank you for your service.I'm sorry for making you feel uncomfortable about the noise.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Right at station and above a 7-1 if convenience matters most, area lack any character otherwise. Clean n New n good price.
Stayed 1 night in Mar 2024
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 26 Mar 2024
Thank you for your service.I'm glad you're satisfied.We look forward to serving you again.

10/10 Excellent

gina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay with 2 kids. Walking distance from train station/shopping/restaurants
Stayed 5 nights in Mar 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 31 Mar 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

10/10 Excellent

Ngapoko-Kinau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and tidy and very well presented. The moment we walked in it was absolutely stunning. The rooms were well spaced for a room in Japan. Bathroom was clean and honestly so spacious.
Stayed 3 nights in Mar 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 25 Mar 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay, very safe, and near the Kyoto station
Stayed 2 nights in Mar 2024
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 24 Mar 2024
Thank you for your service.I'm glad you're satisfied.We look forward to serving you again

8/10 Good

Isabelle

Travelled with family and small children
Liked: Cleanliness, staff & service
This hotel is very convenient if you’re looking for a place near Kyoto station, 7-11, and shopping. The property is on the older side and there are large groups that come here so check in can be long if you hit the crowd.
Stayed 2 nights in Mar 2024
Response from ヴィアインプライム京都駅八条口 くちこみ担当 on 23 Mar 2024
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER

8/10 Good

Michelle

Stayed 4 nights in Mar 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 8 Apr 2024
Thank you for staying with us and thank you for your review.We hope that you will stay at our hotel the next time you come to Kyoto. We look forward to seeing you again.VIAINN PRIME KYOTOEKI HACHIJOGUCHI

10/10 Excellent

KIN MING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel very convenient for stay, and walk for Kyoto station less than 5 minutes, the Aeon mall also near the hotel
Stayed 3 nights in Mar 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 15 Mar 2024
Thank you for staying with us and thank you for your review.We are happy to hear that you were happy to stay with us.Close to Kyoto Station. We hope that you will stay at our hotel the next time you come to Kyoto. We look forward to seeing you again.

8/10 Good

Lin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Location very convenient
Stayed 3 nights in Mar 2024
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 13 Mar 2024
Thank you very much for staying at our hotel.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Ace

Liked: Amenities
Huge space in their deluxe room
Stayed 4 nights in Mar 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 11 Mar 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Kayo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient hotel, super close to the station so you can easily walk less than 5 min to get food or shop or catch a train. The hotel was clean, the room was a comfortable stay.
Stayed 3 nights in Mar 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 11 Mar 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We saw how comfortable you stayed and we feel very happy.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

MEI CHING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, good for familiy
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 11 Mar 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

MEI CHING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, near Kyoto station, great services
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 11 Mar 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We look forward to seeing you soon on your next visit.

10/10 Excellent

Emilia, Belen Heredia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location next to Kyoto train station. Nice rooms, great service, good amenities. The only thing I didn’t like was having the same options for breakfast for the 3 nights I stayed there.
Stayed 3 nights in Mar 2024
Response from Via Inn Prime Kyoto Station Hachijo Exit Manager on 7 Mar 2024
Thank you for staying at our hotel. Thank you also for your review!

6/10 Okay

Hitomi

Business traveller
There is very central Osaka station area.
Stayed 1 night in Mar 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI, Manager on 7 Mar 2024
Thank you for staying at HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.Yes, we are located within a walking distance to JR Kyoto station, and you can visit Osaka as quick as in 23 minutes.Kyoto and Osaka are both very unique cities and we hope you enjoyed to your fullest.Best regards,

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI on 4 Mar 2024
Thank you for staying at HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.We hope you enjoyed the city of Kyoto to your fullest.Please spread our hotel name to your friends and neibors.Warm regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property very close to the JR station Kyoto. Easy access to all modes of transportation. The mall in the station is great and food options all around you. The room was spacious and well laid out. Definitely recommend this property.
Stayed 2 nights in Feb 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI on 22 Feb 2024
Thank you for staying at HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.It is such an honour to hear that you enjoyed staying at our property, and the city of Kyoto.We hope you come back and choose our hotel again for your second visit to Kyoto.Best regards,HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI

10/10 Excellent

Cynthia, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel and was very close to the train station
Stayed 2 nights in Feb 2024
Response from VIAINN Prime KYOTOEKI HACHIJOGUCHI on 12 Feb 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We are very pleased that you have liked us.We are happy if you can use the hotel again.

10/10 Excellent

Margaret Ann, Sharjah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Dec 2023
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 8 Feb 2024
Thank you very much for staying at Viain Prime Kyoto Station Hachijo Exit.Thank you again for posting a review of our hotel despite your busy schedule.We look forward to your next visit.

10/10 Excellent

henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel close to Kyoto Station
New and well designed however the room size is small, typical budget room size in Japan. Breakfast is quite basic in Japanese style. From your room TV you can find stays of coin laundry which is handy.
Washing machine
Stayed 4 nights in Jan 2024
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 1 Feb 2024
Thank you very much for using our hotel hotel.I hope that you will return to Japan.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class hotel, a block south of the Kyoto rail station. My adult son and I stayed for two nights in January. We had each visited Kyoto previously and we decided to take the full-day bus tour which departs from a location just south of the rail station, about two blocks from our hotel to see again some famous sites. On our second day in Kyoto we decided to visit the Kyoto train museum, which was a twenty-five minute walk on a pleasant day and well worth the time we spent there. The museum is beside the rail line, one stop west of the main Kyoto station, and we took a train to return to the hotel. We needed little direct assistance from the hotel staff, but staff members were always available at the reception area. The beds were firm and comfortable and the rooms were very quiet.
Stayed 2 nights in Jan 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 26 Jan 2024
Thank you for staying with us and thank you for your review.We are happy to hear that you were happy to stay in Kyoto with us.Close to Kyoto Station. The location is very convenient for sightseeing.We hope that you will stay at our hotel the next time you come to Kyoto. We look forward to seeing you again.

10/10 Excellent

Mieko, Bayview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean room! Great customer service!
Stayed 2 nights in Jan 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 26 Jan 2024
Thank you for staying with us and thank you for your review.We are happy to hear that you were happy to stay with us.We are very happy to receive such a high evaluation. Our hotel staff will be very encouraging. We will continue to strive to meet the expectations of our guests. We hope that you will stay at our hotel the next time you come to Kyoto. We look forward to seeing you again.

8/10 Good

Loreta Dimaano

Liked: Cleanliness, staff & service
Disliked: Amenities
It’s closer to the train station and very convenient and close to the mall and walkable.
Stayed 20 nights in Dec 2023
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI on 26 Jan 2024
Thank you for staying at HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI.We hope you enjoyed staying at our hotel and the city of Kyoto.Kyoto is a city where you can feel totally different atmosphere depending on the season you visit.We hope you come back in spring for plums and cherry blossoms in bloom.Warm regards,

8/10 Good

KHOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Stayed 5 nights in Jan 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI on 19 Jan 2024
Thank you for staying with us and thank you for your review.We are happy to hear that you were happy to stay with us.Yes.Good location .Close to Kyoto station.. We hope that you will stay at our hotel the next time you come to Kyoto. We look forward to seeing you again.

10/10 Excellent

John, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was a little confusing but that’s because I’m a westerner and not familiar with first checking in with a human and then finishing with a machine.
Stayed 3 nights in Jan 2024
Response from Via Inn Prime Kyoto Station Hachijo guchi. Manager on 16 Jan 2024
Thank you very much for using Via Inn Prime Kyoto Station Hachijo guchi.Thank you again for taking the time out of your busy schedule to post a review.f you are a member and made a reservation from the company's website or app, you can check in directly at the check-in machine, but if you made a reservation from another reservation site, you will have to come to the front desk.We apologize for the inconvenience.Please use our hotel again when you come to Kyoto.We look forward to seeing you again.

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, property conditions & facilities
2 minute walk from the main Kyoto station, room size is what you expect in Japan but was still big enough to be comfortable. Staff was extremely helpful, if you know a little Japanese or many I spoke with had very good English.
Response from HOTEL VIAINN PRIME KYOTO-EKI HACHIJOGUCHI MANAGER on 12 Jan 2024
Thank you very much for having us stay at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.

8/10 Good

Chiho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ヴィアインプライム京都駅八条口  支配人 on 13 Jan 2024
この度はヴィアインプライム京都駅八条口をご利用いただきありがとうございます。またお忙しい中口コミを投稿していただけ重ねてお礼申し上げます。また京都にお越しの際には当館をご利用くださいませ。次回のご利用をお待ちしております。

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than some 4 stars hotels!
It’s a luxurious three stars hotel. Excellent room with view and amenities. Location is the best.
Stayed 4 nights in Jan 2024
Response from VIAINN PRIME KYOTOEKI HACHIJOGUCHI MANAGER on 12 Jan 2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.