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Sueato Dorado

3.0 star property

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Photo gallery for Sueato Dorado

Outdoor pool
Pool
Exterior
Room
Room
Escape to Sueato Dorado, where tranquil surroundings meet warm hospitality. Enjoy a free full breakfast, then bask in the sun at one of five outdoor pools or unwind with a drink from the poolside bar during the daily manager's reception. With WiFi and babysitting services available, this hotel offers relaxation and convenience for all.

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Breakfast included
  • Pet-friendly
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Patio
Air conditioning
Fridge
Flat-screen TV
Day bed
Private bathroom
Cable channels
Desk
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Standard Room

Highlights

Patio
Air conditioning
Fridge
Flat-screen TV
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
4 Km west from the Park of La Fortuna, La Fortuna, 506

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 8 AM to 9:30 AM
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception

Things to do

  • 5 outdoor pools
  • Children's pool

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 floor
  • 3 buildings
  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Payment types at the property

Important information

You need to know

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Sueno Dorado Costa Rica/Arenal Volcano National Park
Sueño Dorado Fortuna
Sueño Dorado Hotel Fortuna
Sueño Dorado Hotsprings
Sueño Dorado Hotsprings La Fortuna
Sueño Dorado Hotsprings Hotel
Sueño Dorado Hotsprings Hotel La Fortuna
Sueato Dorado Hotel
Sueño Dorado Hotsprings
Sueato Dorado La Fortuna
Sueato Dorado Hotel La Fortuna

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Sueato Dorado Reviews

Reviews

6.4
Rating 10 - Excellent. 6 out of 27 reviews
Rating 8 - Good. 6 out of 27 reviews
Rating 6 - Okay. 6 out of 27 reviews
Rating 4 - Poor. 4 out of 27 reviews
Rating 2 - Terrible. 5 out of 27 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
We loved the character of this space. It was personal. Not high end. The host more than accommodating and great service. The space had 4 varying degree of hot springs to soak in. It was low season so not very busy. Breakfast was great and provided with the room charge. While the space was generally clean, the AC didn't work in 1 of the 3 rooms we were in. And warm showers were not working great. Also something to consider - this resort is about 4 miles from La Fortuna. We weren't quite prepared for this as we had 9 in our group. This is something to consider if you plan to stay here, i would recommend renting a car to get around. Most tour options will come pick you up...but just for getting into and out of town for lunch/dinners, we ended taking taxis (not the end of the world! :))
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service

Worst Experience with Expedia EVER

After reserving with this hotel via expedia and get the confirmation I drove for 3 hours to La Fortuna. When I got there the manager of the hotel told me I had no room there, that there was no space altough she saw the Expedia reservation. I asked her why she did not call me and she could not answer... Instead she offered me going to a 1 star place to sleep and she would give me breakfast for free. I mean you serious? The attention to the client was awful and she did not care about us at all. WILL NEVER RECOMMEND TO GO HERE

4/10 Poor

Asim, Dallas, TX

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a 3 star

The hotel is outdated and old. Needs total remodeling. Definitely not beyond 1.5 stars under current condition. I was duped into this being a 3 star by Expedia and being charged for 3+ star rate. You can take a look at the attached picture to know what I am talking about. There is no hot water in the sink area and I had to shave under the shower as that is the only place with hot water.

8/10 Good

Aneri, Los Angeles, CA

Liked: Staff & service
Best welcoming staff at this hotel! They took care of us like family and made sure we were comfortable. Very mannered and friendly people work here. Beautiful scenery, nice hot springs inside, and room has all basic amenities. We were very happy here!

2/10 Terrible

tica decepciona, san José , Costa Rica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Las fotografías no muestran la realidad del estado

Mala atención...malas instalaciones... elevado precio..poca disponibilidad del personal por solucionar inconvenientes..completamente insatisfechos y decepcionados del hotel

8/10 Good

Jen, Columbus, OH

Liked: Cleanliness, staff & service, room comfort

Good hotel at great location

Sueno Dorado was a nice hotel that I would stay at again. Every single staff member that we encountered was beyond helpful and friendly, above and beyond what I'd ever even expect. The guy who cooked our breakfast came out of the kitchen to ask if everything is ok and when we asked the front desk to call a taxi for us, they offered us a ride into town on a shuttle that was headed that way. The location - it doesn't get much better than this. Right in front of Arenal Volcano, it has got to be one of the best and closest views in the area. It's right in between several other resorts and hot springs in the area. The room was no frills but it was clean and spacious which is all I need. Overall, I would definitely stay here again and would recommend it.

10/10 Excellent

Taunia D., North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a gem!

What a gem. The grounds were beautiful with all types of flowers and plants. And we were right under the volcano! You had to crane your neck to see the top. WOW! The staff were incredibly helpful and courteous. The accommodations were very clean and neat as a pin. The furnishings were simple but all that you needed was at hand(except for an alarm clock). On the day that we departed, we arrived nearly an hour early for breakfast (we got confused with the daylight savings time switch) but the owner insisted on fixing us our free breakfast anyway. And what a breakfast it was! The food there is delicious. We definitely recommend this place if you are in the Volcan Arenal area! They are easy to find....just up the road from the famous Baldi Hot Springs resort. Our only suggestion to the owner is that since it is such a sweet little place to keep the music at the swimming pool at a nice quiet level.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Staff was incredible friendly and accommodating

Excellent service staff very helpful , they accommodate us with la Roca Tour totally worth it , is a must

6/10 Okay

Gringa Traveler

Liked: Staff & service
Disliked: Cleanliness
This hotel has a nice view of the volcano but is far from town and is not worth nearly the price. It is very basic. The staff is considerate and the cook is congenial and excellent, and the thermal pools are a treat. However, our room was not clean and the experience, overall, was underwhelming. One bonus, however: beautiful birdwatching in the morning!

6/10 Okay

PATRICK, California

Liked: Cleanliness, staff & service

Great location!! Great manager!! Bad shower.

The location of the hotel was great!! MINOR, THE MANAGER, WAS AWESOME! Price was right. Hotel grounds were pretty w/thermal pools. The rooms were clean & VERY basic, with A/C. Free WiFi, free breakfast. Walked to Baldi Hot Springs. The problems: Room #9-The shower & no hot water(tepid at best). Bad shower head tilted at the wall. No noise insulation in the walls; you will hear your neighbors! No phone(we needed to communicate w/other hotel&family). Rain was loud on roof, but it covered the noise of neighbors. We enjoyed it. We WOULD go back just because of Minor, the manager. He helped book tours for us & tried to make our stay in Arenal very memorable. Go with the attitude you aren't spending your vacation in your room and you'll be ok.

4/10 Poor

akb, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Listen to the bad reviews..we didn't.

Normally easy to please, this hotel just didn't make the cut. Showed up and got into our rooms. No toilet paper in the dispenser. Went to shower and was cleaning up spider webs and killing spiders on the window area. Pools were ok but if you wanted to go in them you needed to request the pumps be turned on. Just bed sheets on the beds..had to request a blanket. No phone in the room..no fridge.. No safe. Continually walking back up to the front to ask for things that weren't unreasonable just expected when you stay somewhere. The front desk shuts down at 9 and suddenly the rather quiet hotel got busy..not sure if it was friends of staff or what..but they were loud. Walls are paper thin and we could hear the people we were travelling with talking in the room next to us. Half of the staff doesn't know enough English to assist you if you don't speak Spanish which is fine but it seems like a small operation so those that can't speak English end up serving you in the hotel restaurant. The food wasn't bad. The staff are trying there so the effort is nice to see when you do make requests but save yourself the hassle and stay somewhere else.. there's a lot of other options for the same cost you'd be spending here.

2/10 Terrible

Morgan, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most money ever spent for the worst stay!

Planned to stay two nights, on the outside it looks ok. At $122/night i would expect better than ok, but in fact this place was terrible. Only had room to accommodate us one of the two booked nights (blessing in disguise), room was poorly light, dirty bathroom, no hot water in shower, toilet wouldn't flush, no coffee, local information, or hair drier. Just a sheet on an old mattress. Asked for a blanket and it was a major ordeal ending in the manager smelling sheets off a shelf to ensure they were clean. Just got a couple extra sheets to stay warm. I would expect to pay $30, not $122US! Certainly not recommended!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pesimo hotel. Pesimas instalaciones, pesimo trato.

Hotel manejado por sus dueños que eran campesionos, es una estafa, quieren ganar mucho dinero, dando pesio servicio. Instalaciones pésimas, no tv. camas incomoadas, baños descompuestos.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mallllllllll

Pesimooooo llegamos a las 8 am y nos dijeron que no tenían nuestra reservación , así que le deje los datos y nos fuimos a disfrutar de la ciudad, volvimos a las 4 y no habían resuelto nada , y el hotel estaba lleno, así que nos devolvieron el dinero y nos tocó ir a buscar otro hotel. Y el hotel no es bonito. La atención de recepción muy mala.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service

10/10 Excellent

gretel, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacaciones perfectas

Excelente

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Difficult Stay

It was difficult communicating with anyone there, because no one in person spoke English! When we would try and communicate things we wanted to do, they would disagree with us and make it very difficult for us to get anything done. Calling a taxi was extremely difficult with them. It was frustrating being there, and The bed sheets were stained and there were bugs in the room. The room smelled and it didn't feel very secure there. This place just didn't seem to be traveler friendly, unless you could speak Spanish very well.

8/10 Good

Mikael P, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities

Fantastisk personal

Enkla rum som passar utmärkt för enstaka nätter. Blev lite störda av poolbyggarna som var uppe i ottan och blandade betong. Trevligt område med pooler och nära till det mesta. WiFi fungerade inte på rummet.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Nice family run hotel

This family run hotel sits very close to Baldi hot spring, and the owner is very helpful, very nice. However i have to say it is not a 4 star hotel, or a 2 star if any. Good budget hotel, nothing fancy.

6/10 Okay

Kimberley, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place, but Noisy

The room acoustics are terrible, you hear everything from your neighbor. Location is great, some street noise. There is no restaurant, despite the listing. They have a snack bar that was not open one day, the other day it seemed the relatives (mentioned in other reviews) were really the only ones involved. You will find great eating possibilities closer to town, so as far as a basic room it was fine.

10/10 Excellent

Nela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

" Excelente ubicación"

Excelente el hotel, a un precio accesible y muy buena la ubicación, muy bonita la vista del volcán.

6/10 Okay

Marco, Costa Rica

Liked: Staff & service

Nice hotel with a beautiful view to the volcano

Nice hotel with a beautiful view to the Arenal Volcano. The staff are very nice. The bar have to be improved, there are only some drinks and only a few options of food. The thermal water pool was small but very comfortable.

6/10 Okay

Verified traveller

Liked: Staff & service

Good location

10/10 Excellent

Raquel Monge Valverdde, San José, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar precioso y placentero.

El lugar es un rincón de la naturaleza precioso, muy tranquilo, excelente atención. Las aguas termales son excelentes y limpias. Relativamente muy barato. Deseamos volver allí próximamente.

10/10 Excellent

Alex, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value!

Wonderful experience staying here, unfortunately only overnight. The manager was amazing, helping us locate and track one of our bags which had not arrived in San Jose. Loved the iguanas having a quick dip in the pool! Very safe, secure, walking distance to great shops. Loved it and will be back!