La Pola I Giverola Hotel Guide - Hotels with Spa in La Pola I Giverola, Tossa de Mar

"The hotel was amazing from start to finish. When we arrived at the airport the hotel sent a curtesy minibus to pick us up . We'd already booked in online so when we arrived we were in our room within minutes. The room was very clean and comfortable and the air con was great . The spa area and the outdoor swimming pool were very well maintained and enjoyable to use . We had breakfast a couple of times during our stay and that kept us full until mid afternoon, the menu for the evening meal was a little limited so we only ate there a couple of times . The bus to Girona stops right outside the hotel but doesn't take cards only cash . The staff were superb throughout our stay ."

"Beautiful hotel amd great location. I had messaged the hotel directly a couple of times and didnt get a reply regarding airport transfer but that was only downside. Room was stunning"

"Buffet dinner mushroom source finger liking good!"

"The hotel was awesome. Great location, gorgeous views and beach. The staff was all very kind and accommodating. "

"The view from the hotel was great and the breakfast was amazing!"

"Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler."