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Reviews of Hilton Garden Inn La Romana

3.5 out of 5
Hilton Garden Inn La Romana
Calle A, esq. Calle 15, La Marina, La Romana, La Romana

Reviews

8.4

Very good

Rating 10 - Excellent. 80 out of 145 reviews" "
Rating 8 - Good. 30 out of 145 reviews" "
Rating 6 - Okay. 16 out of 145 reviews" "
Rating 4 - Poor. 8 out of 145 reviews" "
Rating 2 - Terrible. 11 out of 145 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean and the staff supportive for non Spanish speaking guests. The rooms were clean and bright and the breakfast buffet had a wide variety of options for everyone.
Stayed 1 night in Apr 2024
Response from Jessika Mercedes on 6 May 2024
Deara Howard,Thank you for sharing your comments from your recent stay with us. Our team work very hard to provide the best services to our guest.

10/10 Excellent

herve

Stayed 2 nights in Apr 2024
Response from Jessika Mercedes. Front Office Manager on 13 May 2024
Dear Herve,Thank you for your comments about your recent stay, we hope that you visit us again soon. Best regards,

10/10 Excellent

Myrna, San Diego

Liked: Cleanliness, amenities
Great staff
Stayed 2 nights in Apr 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Estimada Myrna,Gracias por habernos escogido para el disfrute de su estadía. Agradecemos sus comentarios son importantes para nosotros.

8/10 Good

James

Needs improvement with the menu more variety
Stayed 3 nights in Apr 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Mr. James, Thank you for share with us your comements about your recent stay in our hotel. We sorry our menu was not to your expectations. your comment will be share with our kitchen staff in order to improve our variety.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the bar and restaurant was slow but the friendly. The property was beautiful.
Stayed 1 night in Feb 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Mrs. Stephanie,Thank you for sharing your comments about your stay. we sorry that our bar service was not to your liking. We are going to share with our team your comments in order to improve the service.Best Regards,

10/10 Excellent

Ramon

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Estimado Ramon,Gracias por sus comentarios y habernos escogido como hotel.

6/10 Okay

Robert

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel layout and design were nice. Its proximity to the seaside makes it an attractive place to stay. The suite was spacious and comfortable. There was however a questionable smell in the linens that remained even after the linen was changed. The offerings at the restaurant were diverse but the food can only be described as ordinary and lacked taste. Staff was pleasant generally. A three-star hotel that can easily be a four-star if some of these basics are addressed. Overall it was a pleasant stay.
Stayed 5 nights in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Mr. Robert,Thank you for choosing us and share your comments about your recent stay with us. We sorry that the food was not to your liking. We are going to share with the kitchen staff your comments in order to improve the food sevice.best regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton was wonderful!! It was clean, luxurious and welcoming!!
Stayed 1 night in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Mr. Peter,Thank you for your comments. It was a pleasure to receive you and serve you in our hotel.Best Regards,

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 1 day stay. The hotel is nice and clean and the rooms/bathroom modern and large. We had a problem at check out with our invoice as there were charges on it that did not belong to us. It took an hour to sort out! This is the only thing that was not pleasant…
Stayed 1 night in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Michelle,Thank you for sharing your comments with us. We sorry about the issue you experienced at check out time. Your comments will be share with our Front Desk team in order to improve the service. Should you need any assistance plese let us know.Best regards.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Estimado Daniel, Gracias por sus comentarios, esperamos recibirle nuevamente en nuestro hotel.SAludos cordiales,

4/10 Poor

martin

Travelled with partner
Disliked: Staff & service, amenities
The room was big and clean. Property was nice. No beach access, dangerous neighborhood, no food options except for on the hotel property and they up charge a lot since they can there are multiple surcharges on your receipt. Staff is very slow and inattentive, we sat at our table for over an hour and nobody came to take our order. The staff doesn’t speak English and makes it very hard to communicate any issues. I’m a Hilton diamond member and this has been my worst experience. Pool towels didn’t get refilled either
Stayed 1 night in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Mr. Martin,Thank you for choosing us to your stay.We sorry we could not fulfill your expectations. Our team works to hard to give our guests a wonderful experience.If there is anything we can do for you please let us know.Best regards,

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast closed 30 minutes earlier than posted and food was cooling off when we arrived an hour before the closing time posted.
Stayed 1 night in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Estimada Glen,Gracias por habernos escogido como hotel, esperamos recibirle nuevamente con nosotros. Lamentamos que su experiencia con el desayuno no haya sido de su agrado. Nuestro equipo de alimentos y bebidas trabaja duro para brindar una experiencia memorable a nuestros huéspedes. Saludos cordiales,Saludos cordiales,

10/10 Excellent

Marcel

All good
Stayed 1 night in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Estimada Marcel,Gracias por habernos escogido como hotel, esperamos recibirle nuevamente con nosotros. Saludos cordiales,

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was bright and new. The location was convenient for a stay prior to our Norwegian cruise leaving from LA Romana. Dining was a bit of an issue. Evening meal was overlooked by servers and then served cold. Breakfast buffet was available, but not included in price. Several guests were upset when charged (approx $22 USD) as it appeared to be included. Other than the dining issues, hotel and the view were very nice.
Stayed 1 night in Feb 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Bonnie,Thank you for choosing us to your stay.We sorry we could not fulfill your expectations. Our team works to hard to give our guests a wonderful experience.If there is anything we can do for you please let us know.Best regards,

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very beautiful. But they have the music playing late into the night and you can't get away from it.
Stayed 1 night in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Veronica,Thank you for choosing us to your stay.We sorry we could not fulfill your expectations. Our team works to hard to give our guests a wonderful experience.If there is anything we can do for you please let us know.Best regards,

2/10 Terrible

William, Oakville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poorly trained staff, very slow check in, door lock did not work upon arrival
Stayed 1 night in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear William.Thank you for choosing us to your stay.We sorry we could not fulfill your expectations. Our team works to hard to give our guests a wonderful experience.If there is anything we can do for you please let us know.Best regards,

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel on the water! Beautiful pool and fun activities
Stayed 1 night in Mar 2024
Response from Jessika Mercedes on 8 May 2024
Thank you for choosing us to your stay and thank you for your commentsIf there is anything we can do for you please let us know.Best regards,

6/10 Okay

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel does not have access to the beach despite the pictures implies so. Not much development around But pool and view was exciting
Stayed 2 nights in Mar 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Ali,Thank you for choosing us to your stay.We sorry we could not fulfill your expectations. Our team works to hard to give our guests a wonderful experience.If there is anything we can do for you please let us know.Best regards,

8/10 Good

Denis

Stayed 2 nights in Mar 2024

8/10 Good

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Quiet location. Clean. Nice restaurant. Nice pool area. Easy walk to the restaurant zone in town.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very peaceful and pleasant place to stay
Stayed 2 nights in Feb 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear John,Thank you for choosing us to spend you stay. Hope to recivied you again in the near future. Best regards,

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No accessible beach near or any activity. No offered shuttle to go anywhere (30$ us taxi for 5km ride) only one restaurant with limited hours not much on the menu and lots of waiting time. No entertainment at all. Food and beverages very expensive (non inclusive). Friendly staff and clean hotel only positive I have to say.
Stayed 7 nights in Feb 2024

8/10 Good

B Glenn, Minnedosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and roomy, the ocean side views are great.
Stayed 1 night in Feb 2024

8/10 Good

B Glenn, Minnedosa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are large and very modern. The restaurant struggles to supply meals in a reasonable amount of time, this is the only dining establishment in the immediate area. The food is quite often only warm and can take a long time to receive it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stefany

Stayed 2 nights in Feb 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Stefany,Thank you for choosing to stay with us. And thank you for your comments. Best regards

2/10 Terrible

Linda

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No transportation to a nearby beach. The menu never changes and the food is mediocre. The music is too loud. Trying to eat dinner and the place was almost empty and they refused to reduce the volume. Nothinng makes me more angry than someone who steels. They charged my husband $10 US for a small can of stale Pringles and didnt give him a receipt...I can just imagine in which pocket the $10 went. Terrible hotel. Go somewhere else.
Stayed 2 nights in Feb 2024

6/10 Okay

Xiomara

Liked: Staff & service
Stayed 7 nights in Feb 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024

2/10 Terrible

Rob

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service

2/10 Terrible

John

We were not able to check in because there was an error in our reservation. Reservation was for the previous night and there was no vacancy when we arrived to check in. Would be nice if we could get a refund on the room or some consideration for the price we paid.
Stayed 1 night in Feb 2024

4/10 Poor

Olga

Stayed 2 nights in Jan 2024
Response from Jessika Mercedes. Front Office Manager on 8 May 2024
Dear Olga,Thank you for choosing us to your stay.We sorry we could not fulfill your expectations. Our team works to hard to give our guests a wonderful experience.If there is anything we can do for you please let us know.Best regards,

6/10 Okay

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in on January 26/2024 and we found that there was a movie been filmed, in hotel. Asked for a drink in lobby, and was told it would take at least 20 minutes for bar scene to be finished. We couldn’t get to gym because of filming. Went for a walk and couldn’t get through front door, because of the filming. We should have been informed of all these inconveniences, before they accepting our reservation. Disappointed in Hilton hotels.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the property at 5:00pm for check in and was told our room was not ready. We were not able to get into our room until after 6:15pm. The check in staff was not helpful with this issue. They did not even provide us with a free coffee while we waited. The F&B staff at the hotel is amazing and helpful. Overall the hotel is clean and nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

gabriel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything with the hotel was great. The staff at the check in can be a little friendly. That’s all
Stayed 1 night in Jan 2024

10/10 Excellent

Johanna, new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto es un lugar tranquilo las habitaciones súper limpia. Me gusto me gustaría vorver
Stayed 1 night in Jan 2024

4/10 Poor

Kenneth

Well, hotel is a beautiful setting. More seats in shade needed for cruising passengers. Did not expect being able to get to room early, but should be able at designated time. By dinner, hotel dining was so crowded that cruisers got no food for 2 1/2 hours & Many went to bed without!! Breakfast was better. But hotel felt safe. And clean. Work on training & more staff & chefs! Will maybe try again.
Stayed 1 night in Jan 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is modern and very clean. It’s a great place to spend the night before a cruise if you don’t need to eat. There isn’t anywhere walkable to eat and the restaurant is understaffed and the service was so bad that after sitting down for 30 min without any acknowledgment from staff I went out to the bar to get drinks to bring back to restaurant. The waiter never did bring me water and charged again for the drinks (have to pay for water) I paid for at the bar. It was a 2 hr wait to get food which was cold and mediocre. Even trying to pay our bill was quite the process. I wouldn’t stay here again because of the food situation.
Stayed 1 night in Jan 2024

2/10 Terrible

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The check in Wasn't smooth! The premise was limit due to a film, we couldn't do anything because the film crew was having more priority than us. Didn't like the staying at all!
Stayed 1 night in Jan 2024

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from our room!
Stayed 1 night in Jan 2024

10/10 Excellent

beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic. So happy to have a place like this to stay in the city. It is super convenient if you want to experiment the city and the culture. The staff is super attentive and professional. The place is so quiet, perfect to rest and spend time with family. I couldn’t ask for a better place. Can’t wait to be back in the summer with my son and husband.
Stayed 7 nights in Jan 2024

10/10 Excellent

Ramin, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Johanna, Homested

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Dec 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new and updated
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service and dirty
This was just awful. The check in experience took forever. It was chaotic with no apology or communication. Staff are untrained and not friendly. Our room was dirty. We found makeup stains on our sheets and kindly asked housekeeping to change it and after a new set of sheets, there were disgusting coffee stains on it. The restaurant is despicable. The food is like dog food and the service is awful. Zero stars if possible. This is not reflective of the Hilton brand. Horrifying actually.
Stayed 1 night in Jan 2024

2/10 Terrible

Humberto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel should not even be open,the staff are nice people but completely untrained, no one knows what they are doing, I had a HORRIBLE experience,two hours waiting at the only restaurant they have and then only brought out half the order and employees blaming the other employees and excusing themselves, went to bed New Years Eve without dinner,I’m not one to complain but this place is a complete untrained staff, a complete disaster of a stay, if you don’t want to throw away your money and time take my advice, stay somewhere else ,this franchise is putting the Hilton brand in the dumps of service ,Hilton should look into this
Stayed 3 nights in Dec 2023

2/10 Terrible

Marien

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

JOSE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
3 hours waiting for our new years eve dinner. No body was responsible. Unacceptable.
Stayed 2 nights in Dec 2023

6/10 Okay

Christian

Stayed 2 nights in Dec 2023