El Balcón de Nieves

It might sound like I have a thing for the receptionist Celia - but she was almost the only thing good about this hotel. And if she was not there - I am convinced this hotel would be struggling to survive. When we arrived, the place looked great. Even the room looked fantastic. And the views over Granada and the Sierra Nevada mountain range are really quite pleasing. Celia, was fantastic, pleasant, helpful, and a great cook. Her cooking skills are brilliant - and her soup should be a choice for a last meal. HOWEVER -- The pool was frozen over (even though I was told it would be open), not to mention filthy. And the room - whilst it looked great at first, soon started to fall apart. The blind on the doors to the balcony came crashing down, the coffee maker in the room would not work (which was the only refreshments in the room), the towels were a joke, the shower poured water all over the floor. The room was too hot (even with a window open), it took about five minutes to get the key out of the lock in the door every time and the tv did not work. BUT - the tv next door worked. How do I know? Because through the paper thin walls, I could hear the tv blaring away - and the people next door shouting and screaming until 4am. And there was no way to get them to shut up. I tried calling the contact number (as the reception was closed), but no-one answered. As a result - I over slept and was late for a meeting the following day. Finally, the breakfast was an awful experience

Pros: Celia

Cons: When a customer tells you that there is a problem, believe him and do something about it. Don't just deny it.