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"All of the staff we interacted with were friendly and the hotel was clean and a great location. The game room was a nice bonus"

"The Housekeepers are friendly and do a nice job cleaning the rooms."

"This is a pretty bare bones hotel but the block is safe and the rooms are clean and comfortable and the price is right. I stay there frequently. "

"This was one of the worst hotel experiences I’ve had. Customer service was extremely disappointing. The manager seemed unsure of their own policies and kept trying to upcharge at check-in, insisting on additional fees for each child and questioning ages in a way that felt excessive and unprofessional. The room itself was just as frustrating. The walls are incredibly thin—you can hear everything, including crying babies from neighboring rooms. It felt like there was no sound insulation at all. On top of that, there was construction outside with constant banging, making it nearly impossible to rest. Between the noise from other rooms, doors constantly slamming, and outside construction, there was absolutely no chance of getting decent sleep. The only positive was the breakfast. Overall, I would not recommend staying here."

"Clean room, LOVED my stay honestly… yes in a weird area at night. But it’s gorgeous during the day.. it was my first time in SF. Solo traveler. Went to SF for a rave. I loved everything! Would def stay again… unfortunately did not make it to bfast either days of my 2 nights "

"Very friendly staff, making guests feel welcome. Responsible and follow up on guests’ concerns. Facility and equipment a bit aged and could use some renovation "

"All good just parking lot very small, the rest all good central location and safe area. "

"Our room was clean and comfy! "

"Not enough toilet paper. Shampoo dispenser broken. One of the elevators out of service. Must carry access card everywhere around the hotel because you can’t go to the parking lot and come back into the building without it. You can’t use the lobby restrooms without the key either. "