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Reviews of Hotel Cerro Lodge

3 out of 5
Hotel Cerro Lodge
3 km sobre la Calle Vieja a La Barca, Intermedios de Tarcoles, Lagunillas, Puntarenas

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 249 reviews" "
Rating 8 - Good. 78 out of 249 reviews" "
Rating 6 - Okay. 25 out of 249 reviews" "
Rating 4 - Poor. 8 out of 249 reviews" "
Rating 2 - Terrible. 5 out of 249 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brayan, Heredia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to enjoy nature.
Stayed 1 night in Apr 2024

4/10 Poor

Uladzimir

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cons: 1) Our bungalow was full with red ants - hotel just shared with us chemical spray and we spent a few hours spraying all areas with ants in our bungalow. And still at night they comes to our beds. Very inconvenient. 2) The road to the hotel from the main highway is too bumpy and hard to pass if you have small car. 3) Bathroom is included to the bungalow but technically it is open for outside and you are taking a shower and doing all other things outside with insects. Pros: 1) Friendly staff. 2) Good breakfast with nice views. 3) Very natural experience and good quality beds and rooms equipment.
Stayed 1 night in Apr 2024
Response from ivan on 18 Apr 2024
thank you ! welcome to the jungle ! a particulary experience !

10/10 Excellent

Noelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent choice! Rooms are nice, beds are comfortable. Hotel is located 10min from Carara park. They offered us the Tarcoles cocodrile tour and it was amazing!
Stayed 1 night in Apr 2024
Response from ivan on 11 May 2024
thank you so much ! we so happy to make toyr experience the best !

10/10 Excellent

Grandma

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, easy, reasonably priced
Stayed 1 night in Mar 2024
Response from ivan on 18 Apr 2024
thank you so much !

2/10 Terrible

Pei Hong, Rockville

Travelled with family
Reserved a two beds room and got a 1 bed room.
Stayed 1 night in Feb 2024
Response from ivan on 11 Feb 2024
dear pei yopur reservation was for 3 room and each one was with the bed you ask for in expedia , we are so sorry for your feeeling about this reservation!

10/10 Excellent

nancy, corvallis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe location off the road near Tarcoles. The area was high and dry when we visited in February. They arranged a guide for tour in nearby Carrara NP.
Stayed 1 night in Feb 2024
Response from Hotel Cerrro Lodge on 7 Feb 2024
Good morning,We are pleased to know that you liked the place, we hope to see you again, very grateful with your comment.

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our stay was ok. I have to say that like other reviews the pizza at restaurant was good, but that was about it. Though the server was trying, she forgot almost every item we ordered and had to ask for each thing multiple times. The room was fine, and the private but outdoor shower and toilet was a unique feature. If the shower was not freezing and only dribbling out I might have enjoyed it. With nothing to do in the area after dark we attempted to watch the tv, but it did not work. We did see macaws and monkeys up close around the restaurant which was a highlight.
Response from ivan on 11 Feb 2024
thank craig for your feedback we try our best every day ! we try to improve inmediatly !

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super comfortable. The food is delicious. Most of the staff were great too. It did have some downsides for me. -very difficult without a private car. Shuttle buses dont go there, no local buses, no local taxis, hotel wont organise one. Hard to get to. -Dominated by tour groups. -They feed the scarlet macaws by hand and also the capuchin monkeys with great heaps of fruit each morning encouraging them to come within 1 meter of visitors. It clearly alters their behaviour. I don't think this is ethical and is very different to what I experienced everywhere else in Costa Rica where people go to great lengths to keep wildlife wild. It made me embarrassed to be a tourist.
Stayed 2 nights in Jan 2024
Response from ivan on 14 Jan 2024
Dear client, we have a special permit from the minae to be able to feed the macaws, because some of them were from captivity. If a client feeds them, we always tell them that they cannot feed any wild animal, this is Of course, how strange that they didn't explain it to you, the next time you see a client feeding a monkey, please notify the reception to tell the person that it is not possible!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from ivan on 14 Jan 2024
thank you so much !

10/10 Excellent

sulaksh, arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property especially for birders. For foodies, best Italian pizza in town.
Response from ivan on 11 Feb 2024
thank you so much !

8/10 Good

Poh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival at check in, the property and surrounding area had no electricity so it was a disappointment. Hotel offered free breakfast to compensate. Other than this, it was a pleasant stay especially we can to see many birds including 3 large macaws feeding at breakfast place
Stayed 1 night in Dec 2023
Response from ivan on 14 Jan 2024
so sorry for the aoutage situations , we have a new power supply now !

2/10 Terrible

ELENA

Stayed 1 night in Dec 2023
Response from ivan on 19 Dec 2023
we try our best elena , we are glad to know why ? please !

10/10 Excellent

Denis, Manotick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Cerro Lodge. We appreciated the availability of having breakfast, lunch and dinner on site. Restaurant has a good selection of pizzas and pastas.
Stayed 2 nights in Dec 2023
Response from ivan on 19 Dec 2023
thank you so muc h!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the middle of no where but close enough to the main road that goes to Jaco. Breakfast was really good and rooms are clean and we'll mantained.
Stayed 1 night in Nov 2023
Response from ivan on 19 Dec 2023
thank you so much !

2/10 Terrible

Connie

Stayed 1 night in Oct 2023
Response from ivan on 19 Dec 2023
hi connie we try our best , we are glad to know why !?

10/10 Excellent

Elena

Stayed 2 nights in Aug 2023
Response from ivan on 25 Sept 2023
thank you elena!

6/10 Okay

Kari

Stayed 1 night in Jul 2023
Response from Yency. Front desk manager. on 25 Jul 2023
Dear Kari, Thank you for your rating, we hope that you can come again, it will be a pleasure for us to provide our service.

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t ever consider this hotel… it’s an extremely basic option for the price, the service has nothing special and last but not least neither the TV works properly at the room; last but not least… you don’t have anything to do at the hotel.
Stayed 1 night in Jul 2023
Response from ivan on 8 Jul 2023
alejandro we are sosorry that the tv doesn't connect property to wi-fi , we offer you to change the room but you don't want ! normally cerro lodge is for stey in the forrest , with monkey and macau , for us netflix is important but not so much ! we are so sorry!

8/10 Good

Deborah, Middleburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is awesome. The hotel is definitely a different experience. Each area has cabins our room was good size to not crowd 3 people. No fridge or microwave (which was fine). Be warned... if you book a Deluxe Quadruple Room, your bathroom (toilet, shower and sink) are outside and not in the room. It is camouflaged by the the screen and some bushes around the garden area, but it is still outside. I did not see this on any other reviews, so I figured I'd mention it. If you are looking for 5 start resort, find somewhere else. This is not a 5 start resort, but a unique experience, and great for bird watchers. If you're looking for birds, this is the perfect place. We had birds waking us every morning with their beauty. There is a restaurant on site, but the dining options are limited nearby.
Stayed 4 nights in May 2023
Response from ivan on 20 May 2023
thank you so much debora , we have the best pizza in the area ! obviusly the best bird watching area ever !

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Pool was great. Clean and incredible birds and monkeys to wake up to.
Stayed 1 night in Apr 2023
Response from ivan on 15 May 2023
thank you so much ! we are so happy you feel amazing our experience !

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place with excellent birding all around. It is outside of town so you’ll need a shuttle or rental car. Very relaxing and helpful staff.
Stayed 3 nights in Apr 2023
Response from ivan on 26 Apr 2023
thank you so much !

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from ivan on 17 Apr 2023
thank you so much !

10/10 Excellent

Timour

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from ivan on 27 Mar 2023
thank you so much !

8/10 Good

Ad

Liked: Cleanliness, staff & service, property conditions & facilities
We loved watching the birds and monkees at breakfast!
Stayed 1 night in Mar 2023
Response from ivan on 25 Mar 2023
thank you so much !

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and pleasant experience. Good food!
Stayed 1 night in Mar 2023
Response from ivan on 25 Mar 2023
thank you so much !

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, wonder place to relax surrounded by wildlife.
Stayed 1 night in Feb 2023
Response from ivan on 6 Mar 2023
thanks you so much !

10/10 Excellent

Celeste

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect location
Beautiful location with wonderful bird and wildlife sitings. Hotel was clean and comfortable, restaurant good and staff friendly. A great value!
Stayed 1 night in Feb 2023
Response from ivan on 19 Feb 2023
thank you so much !

10/10 Excellent

Sue

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The restaurante served good food - nothing special but good. Staff fed the birds everyday which meant birders had brilliant chance of photographing macaws etc nearby. Not sure the feeding programme was good for the wildlife but we all loved viewing it.
Stayed 2 nights in Feb 2023
Response from ivan on 19 Feb 2023
hi Sue , thanks for your feedback , we feeding Birds under a specil governament guide , because a lot of our macaws are previusly from a cautivery ! thanks for ask !

8/10 Good

Scott

Stayed 1 night in Jan 2023
Response from ivan on 1 Feb 2023
thank you so much ! we wait you back next season

10/10 Excellent

marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean property, friendly staff, excellent food. the wildlife around the property was thrilling. The only room for improvement might be an ice machine, but the staff was kind enough to fill our ice bag from the kitchen.
Response from ivan on 24 Jan 2023
thank you so much ice machine is coming.....

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Amazing and beautiful place. Staff were very helpful and nice. Food at the restaurant was delicious. Surrounded by nature, especially the monkeys, was really cool.
The restaurant
The pool
Stayed 2 nights in Dec 2022
Response from ivan on 6 Jan 2023
thank you so much , your picture , your feedback is the most important powerfull motivation for us ! from all the staff thank a lot!

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every good with exception of food and water
Response from ivan on 31 Dec 2022
THANK YOU SO MUCH ! WE TRY OUR BEST YOUR FEEDBACK IS IMPORTANT FOR US

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, loved the birds and monkeys!
We really enjoyed our stay there. Room was large, basic but clean with a large bathroom. Watching the macaws, monkeys and other birds from restaurant patio was delightful. The only recommendation is to have better description of room's location. We were given an air-conditioned bungalow with a semi-outdoor bathroom. It was tiled, but one wall was tall bushes, rock foundation with shade cloth around bushes and no air conditioning. They were gracious when I explained that was not what I had booked, I expected an indoor bathroom. We were changed to a regular room. Room was large, basic, clean, with a large bathroom. All had good lighting. beds were comfortable, but pillows could be a bit better. Two parking areas so have to carry your bags to you room but on paved walkway. Not difficult to find, area around has very nice upscale homes, but road has potholes/ruts. There are restaurants close by on main road, but we didn't go out because of bumpy road. Pizza, large salad and banana split were very good in restaurant. Overall, it was a very good experience. Staff was great esp. in restaurant. Would recommend so long as you know what room you are booking if you don't want a bungalow with semi-outdoor bath.
Stayed 1 night in Dec 2022
Response from ivan on 7 Dec 2022
thank you so much !

10/10 Excellent

orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place right in the mountains.
Stayed 1 night in Aug 2022
Response from ivan on 1 Sept 2022
muchas gracias

10/10 Excellent

Timour

Stayed 1 night in Jul 2022
Response from ivan on 26 Jul 2022
thank you so much !

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very attentive staff. Our room was very comfortable. I highly recommend Cerro Lodge.
Stayed 1 night in Jul 2022
Response from ivan on 26 Jul 2022
thank you ! we wait you back @!

10/10 Excellent

Mitchell

Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel

Stayed 3 nights in Jun 2022

8/10 Good

Minh

Stayed 3 nights in Jun 2022
Response from ivan on 14 Jun 2022
thank you

10/10 Excellent

Timour

Stayed 1 night in May 2022
Response from ivan on 30 May 2022
thank you so much !

8/10 Good

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel but on 3km of badly maintained road about 20 minutes fron nearest restaurants.
Stayed 1 night in Apr 2022
Response from ivan on 21 May 2022
thanks David , we arte in the middle of the jungle because we are the paradise for bird whatcher

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely going back
Stayed 1 night in Apr 2022
Response from Jose Manuel // Cerro Lodge team on 12 May 2022
Dear Matthew We are glad that you decided to come to our little paradise here at Cerro Lodge. We will work towards making your next visit even better ! Kind regards Jose Manuel Hotel Cerro Lodge

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service for somebody who wants a quiet place to be fully immerse in nature. Great birding just from hotel properties
Stayed 2 nights in Mar 2022
Response from ivan on 15 Mar 2022
thank you so much !

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great opportunities for bird watching on the property!
Stayed 1 night in Feb 2022
Response from ivan on 28 Feb 2022
thank you so much laura

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very basic room for the price (e.g. no bedside table, no hot water, no wifi in the room).
Stayed 3 nights in Feb 2022
Response from ivan on 21 Feb 2022
dear andrew we have hot water in all the room < you ask to recepcion to check or expain you how it work? wi fi we are under costruction in 20 days we have in all the hotel area ( is a big big area ) now we have only 70% with wi fi , we sell forest and experience ! thanks for stay with us !

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always coming back to Cerro Lodge!
It's our 3rd time visiting Costa Rica in the past 8 yrs, and every time we have stayed at Cerro Lodge. Family of 4 with two pre-teen boys nowadays. Highly recommended. This is the best place to see scarlet macaws in particular; Perfect for serious photoshoot of wildlife. The staff is very nice even though it has changed ownership. The bungalows are still the same, comfortable, clean, in working order. There is no fridge (would be nice to have one in the bungalow!). Bathroom is with the open sky (still private and attached to your bungalow). Breakfast is yummy, and we always choose the tipico plate, good servings of food too. Beautiful grounds! We will come back!
Scarlet macaw
Beautiful grounds, with scarlet macaws
Kids wanted a change from tico plate, so they got pancakes
Tico plate
Stayed 2 nights in Dec 2021
Response from Hotel Cerro Lodge on 16 Jan 2022
Dear Bryan, Thanks for your comments, we are glad you enjoyed your stay with us, we will continue to improve to make sure all our guests enjoy the best experience in our property. Kind regards

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop for overnight and, or longer for tour
Hotel Cerro Lodge was the perfect spot for our overnight stay. It is about 2 kms off the highway; nice and quiet. They staff are very friendly and welcoming. The food at the onsite restaurant was exceptionally good. The room was clean and tidy. They really seemed to care about our comfort. We will be staying on our return trip to San Jose.
Stayed 1 night in Jan 2022
Response from Hotel Cerro Lodge on 17 Jan 2022
Dear Charles We are glad to hear you enjoyed your stay with us, our teams are working together to make sure our guests have the best experience all together. We hope to see you again really soon ! Kind regards

4/10 Poor

suresh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down property
Stayed 1 night in Nov 2021
Response from ivan on 22 Nov 2021
more details are very glad , we try every day our best , and we are under rennovate the entire property , new pool in 2 month , new pod room in 1 month !

4/10 Poor

Natalia

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very bad experience the hidden charges When I made the reservation there was no pet free. The staff is very friendly, but the food isn’t good, just “eatable” not delicious.
Stayed 2 nights in Oct 2021
Response from ivan on 13 Oct 2021
we try our nest , we are so sorry. pet is under charge because we need to clean very well the room after !

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Cerro Lodge on 1 Sept 2021
thank you so much for your stay, we hope to see you again.