Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The overall review is good. I have been to Honua Kai multiple times. This was the first trip staying with Maui Westside Properties. The good points are that the property and room is just as the pictures show. Our room had partial ocean view and was beautiful and clean with nice appliances. The kitchen is well equipped for a condo. Most things like soap and laundry detergent with the exception of tp were supplied. construction was expected, however, it does start at six thirty am. I was surprised at this and it was actually pretty loud. My family is in construction so I did not care but others might not like the early noise. They did not work weekends. Everything was good except for two things. The bed was quite soft and I believe may need replacement as it seemed to dip in the middle. Have never had this happen before. Unfortunately on our last day, we were kindly granted a late check out of 1 pm. However, we made sure we came back at 12 pm sharp so we had plenty of time to pack up, but we returned to find out that our keys did not work. Panic set in and we had to go to the other building and call management to reset our keys. This took about forty minutes. We asked for an extended time but we're told no. It was not our fault our key stopped and was due to poor communication. We ended up being very stressed out on our last day which was unnecessary and should not have happened. In the past, we have used several management companies and have better communication with them over Maui Westside Properties. As far as the resort goes, it is great if you have kids. Usually we go during slow season so less kids. This time our trip was in August so there were plenty of kids, unfortunately some are not supervised. Some things we noticed that has gone downhill is maintenance. None of the hot tub jets work anymore and BBQs need some maintenance. Some of the bottle fountains were not working. I don't recall anything not in Top notch shape in previous trips.