Lake Charles Hotel Guide - Lake Charles Event Center hotels in Lake Charles, United States of America.

"I had a very concerning experience at this hotel that has still not been addressed. While walking on the pool deck, I stepped on a piece of glass and was cut. What made the situation worse was the response from staff. Initially, no one stepped in to help. It was only after it was clear that I was bleeding that someone acknowledged the situation. I was told a manager or someone from the team would come speak with me. I waited for approximately three hours, and no one ever came. The next day at checkout, I reported the incident again. I was assured that someone would follow up with me the following day. It has now been two weeks, and I have not received any call, message, or acknowledgment. This is not just about the injury itself, but the lack of urgency, care, and follow-through. A safety issue like glass on a pool deck should never happen, and when it does, it should be handled immediately and professionally. I hope the hotel takes this seriously and improves both safety and guest response moving forward"

"Nice place to stay at a good price. Staff was friendly and rooms were spacious."

"Staff left new water bottles but did not make the bed. Otherwise everything was ok."

"Rooms were clean and staff was super friendly and helpful. Will definitely be booking here again"

"The Front Desk Lady is very nice. She always made me feel so welcome."

"Everything was awesome "

"Everything went well didn’t visit bar"

"Disappointing. Check-in for one of 2 rooms, not directly side-by-side as requested, was delayed due to housekeeping not indicating it was ready. Dust on shelving, hair on floor and desk lamp didn't work. Coffee pot missing pod tray, 2 countertops not cleaned, and missing Do Not Disturb tag. Only 1 hanger and no iron provided. Otherwise was fine."

"Front desk was phenomenal & staff was very friendly. The breakfast was really good and the pool was nice. The pool area and front lobby/breakfast area was clean and up to date. The rooms need updating badly/ there was peeling paint in the tub and I did not feel like the surfaces in the room were cleaned. There was mold and years of dust all along the bathroom door. As a former Holiday inn express employee I expected more from the cleanliness of the rooms. I don’t think I would’ve wanted to stay longer than my 2 night stay. "