Holiday Homes in Lake Charles

"Too long of a line to get the casino card. "

"The casino was nice, different restaurant selections offered, the room was a nice size, however apon arrival yo front desk, the lady that checked us in, did not have a smile, didn't offer a greeting, or explain anything, she was rude, i had to greet her and ask how she was first, and that was disappointing being this was our first stay at this hotel, also before coming i spoke with staff and shared my husband and I was coming to celebrate a special occasion 26th anniversary, she said she added it in our notes for the hotel , hoping they would make our special day more special, but no one never mentioned it, but that was ok, maybe they dont do anything like that here. When we stay at the Hilton on special occasions they offer spa fiscounts, set decoration in our rooms, and the staff greet us nicely etc. When we got to our room our room did appear clean, we had a great pool view from the 21st floor, it was pretty quiet so that was great. I always double clean when i stay in hotels so as i re cleaned the bath tub, toliet ,sinks, shower, door handles etc i did pick up a little left behind dirt, but they cleaned pretty good, moving the curtains and wiping the headboards, and by the lamps and other furniture there was lots of dust! I had to really wipe up dust for the most part because my husband's allergies. So the room cleanliness ill give an 8.5 out of ten. Everything else in our room was nice. Alsoits hard to get anyone by phone when you need something. "

"Property was clean smelled nice staff friendly."

"Room was clean and basic nothing fancy but the location was great next to water and casinos staff was friendly breakfast was continental bagels toast waffles they try to serve one hot item like biscuits and gravy The parking was super easy and free"

"The Front Desk Lady is very nice. She always made me feel so welcome."

"Everything was awesome "

"Everything went well didn’t visit bar"

"Front desk was phenomenal & staff was very friendly. The breakfast was really good and the pool was nice. The pool area and front lobby/breakfast area was clean and up to date. The rooms need updating badly/ there was peeling paint in the tub and I did not feel like the surfaces in the room were cleaned. There was mold and years of dust all along the bathroom door. As a former Holiday inn express employee I expected more from the cleanliness of the rooms. I don’t think I would’ve wanted to stay longer than my 2 night stay. "

"Parking was bad very hard to get out in morning cars and trucks park behind by alley way to small areas to park "