Venkat, thank you for your review. This homeowner has asked us to pass along the following response: "Thank you very much for your review. We take our guests' input very seriously and want to make sure we do everything we can to improve upon anything where we may have fallen short. We sincerely want all of our guests to enjoy their stay and feel comfortable in our home. We have guests on a weekly basis and do our best to turn the home around to a high standard between each stay. Regarding the first floor bathroom - this doorknob has been completely replaced and is fully functional. As far as the water supply goes, at that time we came to find out there was an issue with the well-pump and the water conditioning system was stuck on a backwash cycle which was continuously running the well dry. We have since replaced the entire water system from scratch. We have installed a brand new well-pump, a state of the art water filtration and conditioning system, and we have also installed a tankless on-demand water heating system. The water has been working fine since. It is important to note that the homes in Lake Harmony are in the mountains and there is no municipal water system. Every home in this community has to rely on its own personal well system. Our home, in particular, has a well-drilled 600 feet deep and relies on fractures in the bedrock to fill up before water can be pumped into our home. Unfortunately, water pressure to the home can occasionally be an issue. We recommend our guests not to use all three showers in the home simultaneously. We appreciate you took the time to provide us with some feedback. We hope you would consider staying with us again." Best, the Evolve Team

Thank you for your review John! The homeowner would like to respond with the following: "Thank you very much for your review. We take our guests' input very seriously and want to make sure we do everything we can to improve upon anything where we may have fallen short. We have guests on a weekly basis and do our best to turn the home around to a high standard between each stay. The sheets are always folded neatly, packaged, and organized in our foyer based on bed size as you enter the home. The guests are then able to dress the beds they plan on using during their stay. We apologize the furnishing were not up to your standards. We take pride in trying to create a rustic cabin / ski-chalet feel. We also stock the kitchen with pots, pans, dishes, utensils, and a substantial amount of serving ware as well. We are aware of the leaking refrigerator and are in the process of having the fridge replaced. We apologize for what you've mentioned as "dampness" on the first floor. We are curious if it was just general humidity. The rooms have windows along with a split unit in each room. We leave it to our guests to decide on what temperature to set each room. You are correct in your assessment of the need for better lighting on the first floor. This is something we plan on improving upon. We are not quite sure what to do about the stairs in our home. As advertised, this home is based on three levels. We apologize the stairs were too steep for your liking. This home is in a lake-community with private access to Lake Harmony. However, we have not advertised any direct view of the lake at all. In fact, the home is on "Skye" Drive which is appropriately named given the elevated view of the beautiful hills spread across the vast state game lands and nature preserve. We apologize you did not enjoy the restaurants in Lake Harmony and thought they were too overcrowded. We also apologize the grocery store wasn't close enough for your convenience. Unfortunately, we do not control the number of restaurants or the crowdedness of the restaurants in the area. We also do not control the distance of the grocery store. Many of our guests will do a quick google map search and local restaurant research before their visit to inform their dining and shopping plans. As it turns out, there was not mildew in the hot tub. The issue with the discoloration and film in the hot tub was actually related to us overcompensating with cleaning chemicals which caused a chemical reaction (iron

Thank you for the feedback! We are glad that overall you enjoyed your stay, but do apologize for the cold showers! We are forwarding this information to the homeowner to investigate. We hope to assist you in booking a vacation rental that exceeds your expectations in the future! Best, The Evolve Team