6/10 Okay
Rebecca O.
7 Jan 2025
Liked: Cleanliness, check-in, communication, location, listing accuracy
Winter Friend Getaway (NYE)
Myself and a group of friends stayed at this property over the New Year’s Eve holiday for a small 2-night winter getaway. When searching for houses, our only main request with the group was a house with a hot tub and beds for all us to sleep. This house was perfect for just that and very spacious which we loved. Our booking process and check in instructions were very easy, along with the property being at a very good location. The host was very responsive when booking and was able to answer all of our questions about the property. Unfortunately 2 hours before our check in time, our host informed us that the hot tub was missing a part and not available for us to use during our stay; we were very disappointed in this, but do understand that issues happen. When expressing our disappointment to the host, they explained that in the listing it stated that the hot tub is not guaranteed for use (which all 12 of us do not recall seeing when booking back in October). The host did understand and offered the possibility of us using another one of their properties close by as an accommodation. We absolutely would have loved and utilized this option but sadly did not hear back from the host the following day with another property address. Overall, we did really enjoy our stay at this location and the house is great. We followed all house rules and cleaned up according to check out instructions. We just would have enjoyed it more if the hot tub was available. Thank you again!
Rebecca O.
Stayed 2 nights in Dec 2024