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"They do not have fully functional generators, if there is an emergency there will be no electricity. Not to mention the staff is inattentive at times I was on the phone waiting for them to pick up for several minutes, then headed down to ask because they didn't answer the phone, I asked them for assistance only to have to call them again almost an hr later to actually get the help. Oh and be warned about the hot water it goes from Luke warm to scalding hot. "

"The young lady that checked us in was very friendly and went above and beyond to make sure we had everything we needed. She is definitely a huge asset to this hotel!! "

"Bed bugs Beware !! "

"The staff were such gre"

"The heating in the room was very loud and kept blowing hot and at time cold air. We didn't sleep at all."

"Room "

"Always enjoy our stay here. "

"This establishment's advertising and most reviews certainly create a mismatch between expectations and reality. At a minimum, any usage of words by this establishment to describe themselves as "luxury" or "deluxe" (or any other related synonyms used) are inappropriate. This stay was intended for my wife and I's anniversary. When we checked in, the staff made the interesting comment after telling us our room number, "You can't change rooms." And we asked "What do you mean? We just got here, why would we ask you to change rooms?"... 😅 Little did we know how relevant that would become. Firstly, let's begin by how ridiculous it is that they charge a resort fee for places that weren't open, unavailable, some under construction, and not being allowed to really stay near the resort. The premises features a detached wing on the west thats in worse shape than any common budget hotel chain despite being advertised as "newly renovated". Sincerely, to all readers, there are waterfront views of Lake George in better quality rooms for better prices. But for completeness and transparency, it's important to further illustrate the lackluster quality. I think that recently renovated "resorts" would have a better installation of higher quality flooring. The owners felt it acceptable to use the cheap peel and stick vinyl flooring throughout a large portion of the property--like the cheapest a landlord would ins. In our room in particular, that flooring had started to peel. "

"Was a excellent stay I would use them again "