Exterior

Reviews of Cambria Hotel Lake Placid - Lakeside Resort

3 out of 5
Cambria Hotel Lake Placid - Lakeside Resort
2127 Saranac Avenue, Lake Placid, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 110 reviews" "
Rating 8 - Good. 19 out of 110 reviews" "
Rating 6 - Okay. 5 out of 110 reviews" "
Rating 4 - Poor. 3 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff, very comfortable room.
Stayed 2 nights in May 2024

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I haven’t fully stayed the night at this location yet, I received the most amazing service from the team members at check in! Thank you specifically Samantha! Awesome Hotel! Clean! Friendly! Perfect Bed! Thank you for the awesome Upgrade!!! -Cameron
Stayed 1 night in May 2024

10/10 Excellent

Delia, Charleston

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from James on 6 May 2024
Thanks for the great review Kathlieen. We hope to see you again soon!

10/10 Excellent

Sanobar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall beautiful and clean place
Stayed 1 night in Apr 2024
Response from James on 6 May 2024
Dear Sanobar,Thank you for the kind words and great score! So happy we were able to make your stay with us a good one. Come on back soon!

8/10 Good

COLTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place, new and comfortable. With the new upgrades to this property comes small details to make it a 10. Fit and finish is the only thing that has to be done. Resent drywall work has left a little dust in a/c unit, shower door seal could be an inch closer so water doesn't leak on floor and exhaust fan in bathroom would have been a better stay. All in all we had a nice stay.I would like to stay here again.
Stayed 2 nights in Apr 2024
Response from James. on 29 Apr 2024
Dear Colton,Thank you for the kind words. As we come out of the winter season, we are definitely taking the opportunity to deep clean and thoroughly review each room for any small issues or imperfections!

10/10 Excellent

lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Close to everything!
Stayed 2 nights in Apr 2024
Response from James on 29 Apr 2024
Dear Lauren,Thanks for the great feedback! We look forward to your next visit.

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice the only downside for me was the shower I am a 🛀 person. But the rainfall shower was ok.
Stayed 2 nights in Apr 2024
Response from James on 6 May 2024
Dear Isabel,Thanks for the great review. And for your next visit, definitely mention the tub preference and we'll do our best to accommodate. Although the majority of our rooms are walk-in showers, we do have a number of rooms with tubs available.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In April, the Adirondack Mountain region is really quiet and very little people are visiting at this time. Regardless, the place is spotless!! It’s so clean from going in the front door to your room. No one but me and my family were using the gym, so it was really clean. The pool is shallow for my taste (3-4 ft), but a pool is a pool so huge plus!
Stayed 4 nights in Apr 2024
Response from James. on 29 Apr 2024
Dear Samuel,Thanks for the great feedback. I'm with you - April may be slow in the area, but it is also such a peaceful time to visit! Come on back any time.

8/10 Good

Dain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely beautiful but the walls must be made of paper. I could hear every single thing that happened around my room. Hard to sleep with that going on.
Stayed 2 nights in Apr 2024
Response from James. on 29 Apr 2024
Dear Dain,We're so glad you found our room so nice, and really appreciate you taking the time to review your stay with us.The hotel was built with strict standards in place for sound transmission. We have found that some rooms do seem to carry sound from surrounding areas, and are working with contractor and architect to review and make any improvements or corrections that we can.Thanks for staying with us, and we hope to see you again soon!

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Apr 2024
Response from James. on 29 Apr 2024
Love the thumbs up! That's what we are always looking for...

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean hotel. Great towels, bedding, pillows, etc. Only issue - not quiet. Voices from the hallways/upper floors travel into the rooms. It wasn’t a problem during my stay because I was there in the off-season (April 12-15), but if the hotel is full I imagine it could be loud. Hope there is a fix to the problem because other than that, it was the best outfitted room I have seen in years.
Stayed 3 nights in Apr 2024
Response from James. on 16 Apr 2024
Dear Christine,Thanks for the kind words and the 5 out of 5 review! To your point about acoustics, as a new hotel we are working with our architects to work through any issues that may be causing excessive sound transmission.Come on back soon!

10/10 Excellent

Simone

Stayed 2 nights in Apr 2024
Response from James on 6 May 2024
Simone,Always appreciate feedback - especially letting us know we're hitting the 5 out of 5 mark! Thanks

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well done property that’s fits well into the location . Convenient access to EV chargers
Stayed 1 night in Apr 2024
Response from James. on 16 Apr 2024
Dear Brent,I'm so glad you enjoyed your stay. As an EV Owner myself, I agree that these days it's mighty nice to be able to charge where you sleep!Come on back any time!

10/10 Excellent

Kim

Stayed 2 nights in Apr 2024
Response from James on 6 May 2024
Kim,5 out of 5 is music to our ears - thanks for the great review.

10/10 Excellent

Mirba, Belleville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Everyone was incredibly friendly, the rooms were comfortable, clean and modern. I love the fact that they text you instead of knocking for housekeeping. We came for the eclipse and. Although we didn’t stay on the property to view they had set up a lunch and viewing party. Would stay here again!
Stayed 2 nights in Apr 2024
Response from James. on 16 Apr 2024
Dear Mirba,So great to see a review that starts with "Excellent!". We'll be sharing your kind words with all our staff!And that eclipe - wasn't it something else! I finally understand why people would fly half way around the world to see it happen...

10/10 Excellent

Tim

Liked: Staff & service, property conditions & facilities
Good deal
Stayed 2 nights in Apr 2024
Response from James on 16 Apr 2024
Thanks Tim - "Good Deal" is music to our ears!

10/10 Excellent

Sajjad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, the lake placid area is amazing and the hotel is in a very nicely situated place. The rooms were as we booked online and upon request they even gave us connecting rooms.
Stayed 1 night in Apr 2024
Response from James. on 16 Apr 2024
Dear Sajjad,Thanks for the great review - we're so glad you enjoyed your stay with us - come on back any time!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room very large
Stayed 2 nights in Apr 2024
Response from James. on 16 Apr 2024
Diane,So happy to see you enjoyed your stay with us. When designing the hotel and knowing that it was a resort area, we determined that larger than normal rooms would be important to our guests, so your comment on room size is hugely appreciated.

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for the Solar eclipse, had a great time. Hotel staff was great, expecially since they are newly opened. They were able to accommodate a large number of guests and had good dining options. Would trust with a large event / corp event
Stayed 2 nights in Apr 2024
Response from James. on 29 Apr 2024
Dear John,Thanks for the great review - wasn't that eclipse something!I really appreciate your feedback on trusting us with a large group or event. We are well positioned and ready to host groups, both large and small.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from James on 29 Apr 2024
Dear Vincent,Thanks for taking the time to review your stay with us. As a new hotel we are striving to be the best we can - it's great to get feedback letting us know how we are doing.

10/10 Excellent

shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did a great job. The eclipse veiwing was amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel. Everything is neat and clean. Very enjoyable stay!
Stayed 1 night in Mar 2024

8/10 Good

Dr. Florence

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Eclipse program and luncheon were very good. Cleaning of room on third floor, although requested the night before through text supplied by the hotel never occurred. Ver very disappointed at service to room on a three night stay
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Stayed 2 nights in Apr 2024
Response from James on 6 May 2024
Dear David,Thanks for the 5 out of 5 rating. Music to our ears! Our goal is ensuring every guest leaves feeling the same way. Come on back soon.

10/10 Excellent

James, Berkeley Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, friendly staff, and nice breakfast buffet. Lake location
Stayed 1 night in Apr 2024
Response from James. on 16 Apr 2024
Dear James,Thanks for the great review - we're so happy you enjoyed your stay with us. Come on back soon!

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
During our stay we had no hot water one morning so that was a bit of an annoyance. I heard there was a power outage in part of the hotel so I'm guessing that is what caused there to be no hot water.
Stayed 3 nights in Mar 2024

10/10 Excellent

Fardad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with beautiful view of high peaks.
Stayed 2 nights in Mar 2024

8/10 Good

Mike

Travelled with family and small children, Travelled with group
Disliked: Staff & service
Nice new place
Stayed 2 nights in Mar 2024

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from James on 26 Mar 2024
dear Grant,Thank you for staying with us, and for taking the time to leave such a great review. We love sharing with our staff when they hit a 5 out of 5!Hope to see you back at the Cambria soon!

6/10 Okay

Ryan

Liked: Cleanliness
The hotel had a nice room, which was well appointed and had everything you could possibly need. One major omission from this property is a sauna/hot tub. I can’t think of one hotel property in Lake Placid that doesn’t have both of those so it seemed a little weird in a cold weather town that they wouldn’t. The breakfast buffet left a lot to be desired, hopefully they can get a regular breakfast menu from the kitchen going soon. -clean room, priced right, but missing a few amenities.
Stayed 2 nights in Mar 2024
Response from Kristin on 25 Mar 2024
Thank you for your feedback and I am sorry that we don't have a hot tub. Due to staffing issues we did offer the buffet, but now will be doing our regular breakfast menu. We greatly appreciate that you stayed with us.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from James on 20 Mar 2024
Dear Jessica,Thank you for your feedback and for choosing the Cambria Lake Placid for your recent visit to the area. It's good to see you enjoyed your stay. Please do reach out if there is anything specific we could have done better to ensure a 5 on your next visit!

10/10 Excellent

Michelle

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very happy with the quality of the room, cleanliness and service. There were only a couple of things....1) when booking the room, we thought we had booked one with a balcony, but only specific rooms came with that feature. Although there is an open balcony on each floor so no biggee just would have been nicer if it had been clear. 2) There was a staffing issue. We had planned on a later dinner at the hotel restaurant, only to find that the front desk had not told us the restaurant was closed due to an event and lack of staff. (Would have been much easier to know this in the morning as we would have adjusted.) 3) You have to request housekeeping. Again for a short stay...did not matter to us, but worth knowing in advance as it is not common. Beautiful location...extremely clean...Very quiet (And that says a lot since the 3 days we stayed it was packed with Alpine ski teams (which would normally be very loud.). Indoor pool has late hours which is convenient, is very clean and lovely. (Lovely after a long day of hiking...)
Stayed 2 nights in Mar 2024
Response from Kristin on 25 Mar 2024
Thank you for staying with us and for your feedback. I am very sorry that you weren't made aware of the restaurant being closed. We are having some staffing issues but trying our best to get the restaurant open to its original hours.

8/10 Good

Galina

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, free parking, large rooms. The only in the room is the old air conditioning system, very noisy and if you sleep next to it it gets very windy. I think this will be a big problem in the summer
Stayed 1 night in Mar 2024
Response from James. on 26 Mar 2024
Dear Galina,Thank you for taking the time to review our hotel. Your comment about the air conditioning system is very helpful. Our building is new - we opened in October of 2023. All the units in the rooms are brand new and should not be noisy. As we have made it through our first busy season, we are now going into every single room to do a complete preventative maintenance service and review - based on your comments, we will be sure to test and tune every single AS unit as part of the process.Thanks again for the feedback, and we hope to see you again soon!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great brand new hotel. Pool was really nice. Staff was super friendly and accommodating. Tons of parking. Hotel sat up high so the views were nice. Our room was small, but very nice. Very modern. The shower was my favorite, huge with a terrific shower head. The bed was super comfortable, I slept great both nights. Only thing I missed was a clock in the room. We really enjoyed our stay. Super close to downtown. We’d definitely stay here again.
Stayed 1 night in Mar 2024
Response from James on 26 Mar 2024
Dear Melissa,Thank you for the kinds words and the 5 out of 5 review! We are trying to be the best in Lake Placid, and based on your feedback, we are definitely headed in the right direction.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is super new and modern. Pool is very nice. Staff was super accommodating. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from James on 26 Mar 2024
Dear Melissa,Thank you for the kind words, and we can't wait for your next visit!

4/10 Poor

Char

Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is brand new. Modern Design. Bedrooms are great. Lobby gathering / dining area can be very noisy. Note: Room cleaning service is optional. Needs to be requested if you want it.
Stayed 3 nights in Feb 2024
Response from Kristin on 26 Mar 2024
Thank you for your feedback and for staying with us.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

RENATA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all areas. We will be staying there regularly. We loved this place; it is very new and modern but it really feels like home. Very comfortable beds. We loved the decor, especially the photo wallpaper in the room. The staff is amazingly friendly but respectful. You will remember their nice smiles. The restaurant offers breakfast that would hold you. Be prepared. It is not a breakfast snack.
Stayed 2 nights in Mar 2024
Response from Kristin on 26 Mar 2024
Thank you for choosing our Cambria and please keep us in mind the next time you are in the area.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this! Felt safe for the whole family...super clean! Would definitely stay here again
Stayed 2 nights in Feb 2024
Response from James. on 26 Mar 2024
Dear Richard,Thanks for taking the time to leave such a glowing review. We strive to be the best, and it's great to see we are succeeding.

8/10 Good

Bogdan

Very spacious parking lot. The room is very modern and pretty spacious. Maybe more often the presence of a room service.
Stayed 4 nights in Feb 2024
Response from James. on 26 Mar 2024
Dear Bogdan,Thanks for your review and feedback. We will definitely take it your comments into consideration regarding room service.Looking forward to your next visit!

10/10 Excellent

Rosalinda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean rooms
Stayed 2 nights in Feb 2024
Response from James on 1 Mar 2024
Rosalinda,Thank you for taking the time to review your stay with us! It's great to see 5 out of 5! Looking forward to seeing you again soon.

8/10 Good

jeffrey

Travelled with family and small children
Liked: Cleanliness, amenities
Very nice property. The rooms were very nice and renovated.
Stayed 1 night in Feb 2024
Response from James on 1 Mar 2024
Jeffrey,Your feedback is greatly appreciated. We do pride ourselves as Lake Placid's newest and best - it's good to hear from our happy guests.

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated hotel and very close to the city.
Stayed 2 nights in Feb 2024
Response from James. on 1 Mar 2024
Dear Ewa,Thanks for the great review. We share every review with our staff on a regular basis and it is so great to be able to show them what a difference they are making by ensuring every guest has a great time at our new hotel!

10/10 Excellent

Nargiza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Also kids enjoyed the pool
Stayed 1 night in Feb 2024
Response from James. on 1 Mar 2024
Music to our ears - nothing says vacation like kids playing in the pool!Thanks for the great review!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
New Good staff
Stayed 1 night in Feb 2024
Response from James. on 1 Mar 2024
Love the feedback thanks. Staff is everything, and to hear they are hitting the mark with 5 out of 5 service is such great news!Thanks.