Lake Pukaki Holidays

Staff goes above and beyond to help guests. Every single aspect of the hotel was excellent. We plan to stay there again.

The location was everything. Walking distance to many things in the Trevi area and about equal distance from Vatican City and the Colosseum. They were “kid friendly” by offering a pack and play but did not have options for a tub to bathe my baby. The staff was wonderful at helping us book airport transportation to/from and helpful with recommendations when asked. The air conditioning in the room worked perfectly. The 4 stars is because of breakfast. I had tours at 8am every morning and breakfast wasn’t open until 7:30. If I tried going early to grab a banana on the go, the guy was irritated that I was there so early. I wasn’t able to actually use the breakfast I paid for until my departure date. They also didn’t have any water on property. I had my baby, it was 95 degrees F when I was there and when I asked the front desk for water they said they only have the beverages for purchase in the mini fridge. They offered water at breakfast so I’m not sure why they couldn’t offer it outside of breakfast hours.

Worst hotel experience ever! The elevator was broken throughout our entire stay, making things extremely inconvenient. To make matters worse, the guy at reception tried to charge me twice for the city tax, even though I had already paid it just 10 minutes earlier! Absolutely disappointing. I would not recommend staying here. I will NEVER comeback! I also felt terrible for the poor staff member who had to carry our 23kg luggages from the 3rd floor all the way down to the main floor. Worst experience!