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Rating 10 - Excellent. 664 out of 1009 reviews" "
10 - Excellent
664
Rating 8 - Good. 210 out of 1009 reviews" "
8 - Good
210
Rating 6 - Okay. 76 out of 1009 reviews" "
6 - Okay
76
Rating 4 - Poor. 34 out of 1009 reviews" "
4 - Poor
34
Rating 2 - Terrible. 25 out of 1009 reviews" "
2 - Terrible
25
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Sabree
Travelled with family, Travelled with family and small children
We had an issue with Expedia at check in. The front desk couldn’t find our reservation so we had to call Expedia and they emailed something to the front desk. After that annoying hiccup everything was great! They have a huge pool and kid area similar to a splash pad. Nice trail to walk behind hotel. Would definitely come again just probably won’t book through Expedia.
Sabree
Stayed 1 night in Mar 2024
8/10 Good
Jodi, Meriden
Travelled with family, Travelled with partner
1 May 2024
Liked: Staff & service
The room was ok, average. There was a convention on the bottom floor so lots of extra people parking and walking in the hotel made it feel not as secure. It was what we expected as far as a bed in a room just not very exciting. Also, construction going on and no free continental breakfast. There was a pay for breakfast but no menu to see whats available. I dont think i would go back to this particular property. The lady at the front desk and the room service hostess were both very pleasant
The area was beautiful, the hotel was clean and the room very comfortable. The only issue was that they were renovating the lobby and they didn't have any dining option after 9pm. I asked in the lobby where can we have something to eat and they couldn't tell me where.
Consuelo
Stayed 2 nights in Apr 2024
6/10 Okay
Ruth
Travelled with family and small children
30 Apr 2024
Liked: Cleanliness, staff & service
The kids pool was closed half of the time, which was really disappointing (that was the reason we took this hotel and not a cheaper one)
A bit disappointed by the downgrade in pool facilities since our last stay years ago. Restaurant was under renovation as well. Everything else was fine.
A great choice for a family stay. The little waterpark was perfect for my boys (16 months - 12 yrs old). The breakfast was good and the rooms were clean with a wonderful view of the pond. Everyone here was very kind and helpful. Would definitely return!
Kids loved the splash pad. Pool hours are 8am-10pm which is different than the 10am-10pm listed on the website. Overall, great experience and would stay again.
For being a Hilton property, we wer÷ dissapointed. The complimentary toiletries were empty in the shower, There was a very expensive breakfast and the tv remote didnt work. We will make a different choice for the next time we visit this area.
The hotel was all right. I would prefer a room on the floors upstair but they didn't have any. My room was on the same floor as the event floor. Other than that it was fine.
The room was a very nice size . It was a suite .
The first night we arrived we noticed a white stain on the couch . I asked housekeeping to clean it the next morning . We returned later that afternoon with the cough still stained . That evening I was watching tv and saw a large ( water bug) walking across the television. I could not sleep comfortably after that . I reported it to the main office in the am and I was told I booked through Expedia and there was nothing they could do .
The hotel was spacious, well organized, and very quiet. The desk and restaurant staff were very friendly and attentive. I had a problem that required maintenance staff and they arrived in minutes!
I thought the room was a little outdated, the jacuzzi area wasn’t all that great, caulking around tub was in bad shape, some metal cover on the ceiling was loose and held in place with one screw, door was hanging down over the tub area.
For $300 a night expected a bit more for your dollar.