Hello Shirley, We regret to hear your disappointment with the current condition of our property and services. Your feedback is essential for our ongoing improvements. For any further assistance or feedback, please reach out to our management team directly.

Thank you Graciela, for taking the time to write a review of your stay at the Red Roof Inn Lancaster - Strasburg. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with our hotel's upkeep. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello KAKI,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for review and improvement. Thank you for bringing this to our attention.

Hello Kayleigh, We are sorry to hear about your experience and appreciate your feedback. We take all guest concerns seriously and encourage you to reach out to our management team directly to address your stay in further detail. Thank you for bringing this to our attention.

Dear Juan,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lancaster - Strasburg. I was saddened to read that your stay fell short of your expectations due to the odor of the room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Chirell Red Roof Management RediResponse Specialist

Hello Juan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Mls, We appreciate you choosing our hotel for your stay. Please don't hesitate to contact us directly if there is anything we can assist you with to enhance your experience in the future.

Hello Larry, We value your feedback and apologize for any inconvenience. We encourage guests to report concerns during their stay so we can address them promptly and ensure a pleasant experience.

Hello Theodore, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Yvette,We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to management directly for any concerns during their visit. Your feedback will be used to improve our services for future guests.

Hello Thomas, The team and I at the RED ROOF INN LANCASTER - STRASBURG want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. We are happy to hear any issue you had was quickly resolved. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. We hope you will return so that we can provide you an even better experience. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Juan. The staff and I at the Red Roof Inn Lancaster - Strasburg were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

Hello Joel, We apologize for any inconvenience you experienced during your stay. Our team will address the issues raised regarding the smoke detector and cleanliness promptly. We appreciate your feedback and we are committed to constantly improving our services. Thank you for bringing this to our attention.

Hello Kemi,Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. Our housekeeping team works diligently to maintain cleanliness within our hallways and rooms. We appreciate your feedback regarding the smoke odor and will address this with our team. Regarding the noise disturbances, our staff is available 24/7 to assist with any issues that arise. We regret that we fell short of your expectations and hope you will give us another opportunity to provide a better experience in the future.

Hello Matthew, Thank you for bringing this matter to our attention, and we apologize for any inconvenience you experienced during your recent stay. Our top priority is the comfort and satisfaction of our guests and we take reports of pests seriously. We have alerted our housekeeping and maintenance teams to assess and address this matter promptly. We appreciate your understanding that availability of rooms can vary, especially during busy periods, and we apologize for any inability to accommodate your request for a room change. We value your feedback and will take steps to prevent such incidents in the future.

Dear Carissa,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANCASTER - STRASBURG. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the door lock that was broken, stains throughout the room and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and to address the other concerns.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Jacob, We appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the maintenance issue you encountered with the toilet. We strive to provide a safe and comfortable environment for all our guests and regret to hear about disturbances during your stay. We take the safety of our guests seriously and have security measures in place. We encourage you to contact our management team directly to discuss your concerns further.

Hello Jean,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any disappointment caused by the condition of your room and the cleanliness issues you encountered. We strive to maintain a high standard of cleanliness, and we take your comments seriously. We will address these concerns with our housekeeping team to ensure improvements are made. We value your perspective and hope you will consider staying with us again in the future.

Hello T,Thank you for your positive feedback! We're delighted to hear that our staff provided great service and that you found our hotel to be clean and affordable. We're also pleased to be conveniently located in the heart of the tourist attractions and outlets. We appreciate your kind words and hope to welcome you back in the future.

Hello Cody,We're sorry to hear that your experience at our hotel was not satisfactory. We encourage you to reach out to us directly to discuss any specific issues or concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues to ensure a better experience in the future.

Hello Teresa, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We will certainly address the concerns you've raised with our team to ensure a better experience for our future guests.

Hello Candace, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello edgar,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. We hope to have the pleasure of welcoming you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.

Dear Jose,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANCASTER - STRASBURG. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the condition of the property. We will take your comments into consideration to make changes to improve our customer experience. Thank you for your feedback, we will take this into consideration to improve our facilities.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

Hello Marcella, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide a welcoming and efficient check-in process, and we appreciate you bringing this to our attention. Regarding the issues with trash, pests, AC unit, toilet seat, mini-fridge, and wall repairs, we apologize for any discomfort caused and assure you that we will address these matters accordingly. We value cleanliness and will continue to improve in this area. Thank you for your understanding and please don't hesitate to reach out to our management team directly with any further concerns.

Hello Sharaya,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our location convenient. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

Hello Donald, Thank you for sharing your recent experience with us. We apologize for any inconveniences you may have encountered during your stay. We appreciate your feedback and will pass it along to our housekeeping team for their review. We strive to provide a comfortable and clean environment for all our guests and will continue to work towards improving our services.

Thank you for rating your recent stay at Red Roof Inn Lancaster - Strasburg, Evelyn. Red Roof values you as a our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello James,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your kind words about our friendly and hospitable service. We understand your concerns about the condition of the room and bathroom, and we will address these issues with the appropriate team members. We strive to provide a comfortable and enjoyable stay for all our guests, and we encourage you to reach out to our management team directly to further discuss your experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.

Hello Patrice,Thank you for taking the time to write such a glowing review of your recent stay at our hotel! We're thrilled to hear that you had an exceptional experience with us. Your kind words about our staff, amenities, and overall ambiance mean the world to us. We truly appreciate your feedback and hope to welcome you back in the future for another outstanding stay.

Hello Susan, Thank you for sharing your feedback with us. We appreciate you bringing your concerns to our attention and apologize for any inconvenience caused. We strive to maintain a safe and clean environment for all our guests. Your comments will be shared with our team for further improvement.

Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team is committed to maintaining a comfortable and secure environment for all guests, and we appreciate you bringing these concerns to our attention. We encourage you to reach out to our management team directly so they can address your specific concerns and make any necessary improvements.

Hello Leilanni,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. Should you have any future inquiries or need assistance, please do not hesitate to reach out to us. We look forward to welcoming you back on a future visit.

Hello Darby, We apologize for any inconvenience you experienced during your stay. Please provide us with further details so we can address your concerns accordingly.

Hello Brittnee, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your comments and will use them to improve our services. If there is anything else we can do for you, please do not hesitate to reach out to us directly. Thank you again for bringing this to our attention.

Hello Elaine ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello ginger ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

Hello Marianna ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Paul ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

Hello Rosemary, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

Thanks for sharing your feedback with us, Kim. The team at our Red Roof Inn Lancaster - Strasburg was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cleanliness and the lack of housekeeping hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Dear Guest,Thank you for your rating! We are glad you enjoyed your stay with us. We hope to see you again soon!

Hello Guest ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

Hello Celia,We appreciate that you've taken the time to share with us regarding our bed and your comments about our tub. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

Hello Anthony, Thank you for your feedback, we apologize for any inconvenience caused and will do our best to address your concerns. Please provide more details so we can resolve any issues you may have encountered.

Dear Shireen,I appreciate you sharing your feedback following your stay at the RED ROOF INN LANCASTER - STRASBURG. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello GuestWe appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.,

Hello Edwin,It was our privilege to earn your business and we hope to host you again on your next trip.

I appreciate your comments regarding your recent stay at the Red Roof Inn Lancaster - Strasburg, Robert. I am delighted to hear that the front office staff was nice and helpful and you were pleased with our lawn. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

Dear Faith,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LANCASTER - STRASBURG. I am happy to read your comments regarding you found the accessibility features in your room to be great, our staff to be nice overall, and you were pleased with our pet-friendly policy. However, I am sorry you were unsatisfied due to the settings and conditions of the furniture not being up to your standards, the possible mold on the lamp shade and ceiling, and the other highlighted issues. I have shared your comments with management to address your concerns. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience and I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist