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"Staff fabulous, everyone is helpful and greats you with a smile. All seemed to be very well trained for their roles. The resort and particularly rooms are spotless. Bed super comfy and linen wonderful! Breakfast very good with a wide range of international cuisines catered for. Gardens/grounds are beautifully designed and maintained. Two great pools (one with swim bar) and separate discrete children’s fun area. Right on a sandy beach- although swimming not recommended currently due to jellyfish season. "

"Great property. Beautiful and well maintained. Staff was amazing. Kayuputi restaurant was fine. Our only complaint is that the room temperature always defaults to 24 C after an hour or so no matter how many times you change it. Some of the nights we woke up sweaty since it got hot underneath the comforter. Overall stay was great. Strongly recommend!!!"

"Below expectations.. Unfortunately, we found the experience fell short of what we anticipated for a property of this caliber and price point. The resort itself feels somewhat dated and outdated in certain areas. While the overall grounds and atmosphere are pleasant and relaxing, the rooms and facilities show signs of age that don’t fully align with current 5-star standards. Given the high rates and our expectations for safety, maintenance standards, privacy, and guest care at a Westin property, we were left quite disappointed. While the relaxing setting has potential, several key aspects like room condition, view accuracy, value for money, and handling of security and maintenance concerns need significant improvement. We would think carefully before recommending or returning."

"Great fresh produce staff wonderful. "

"I stayed at this resort in Mar 2026. It is clean, quiet, & secluded. All staffs greeted us with a smile at all time, and they even personalized our 25th anniversary with decoration and a custom made key chain; a small but meaningful gesture. Room service & turn down service were great. Pool and beach are clean. The only thing that needs improvement is the food; it was not bad, but not eye opening either. We will definitely consider going back if we can."

"Great food, great location inc beach. The decor is all very much wood panels in mahogny - all great condition but not current look and feel - did not detract from the amazing time, "

"Terrible condition at the room. It was very old and in bad shape and need an upgrade and smelled bad. The ac was very loudly and makes a strange sound that’s was very noisy when you try to sleep."

"The welcome was good ,staff was polite and attentive. Rooms are good but the AC was not working properly. It was on 16 but it was hardly cooling,complain them and they came to check but still there wasn’t any difference. Breakfast spread was good and little variation everyday. 10 minutes drive from the happening Cenang beach. Overall a good experience."

"We had a garden view room and it was still a really nice view. Very relaxing and tropical. The room was big, comfortable and had everything you’d need. Fresh water each day I just put a jug in the fridge so it was cold. Breakfast was good, lots of choice but a little tricky to order special coffees, we only did because we saw others do it. Sands restaurant was nice and lots of choice. We didn’t eat at the others as we thought they were a bit expensive considering averages prices on the island. Overall a we had an amazing stay, the pools, the beach and staff were all lovely. We will be coming back. "