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This property looks abandoned from the outside but once you enter the lobby it looks better ! The rooms are out dated and ice machine wasn’t working on our floor the lounge that was available beneath the hotel should be free for guests. First time booking I wouldn’t book again only because I had to drive pretty far to get to where I wanted to go !
Asha
Stayed 3 nights in May 2024
Response from Management on 8 May 2024
Dear Asha,Thank you for your feedback. We are in the process of renovating our guest rooms. Hopefully when you return you will see an improvement
Dear LaPorshaThank for your feedback. Our pleasure is making sure that you have memorable experience at the Best western.
6/10 Okay
Muhammad Zeeshan
6 May 2024
Disliked: Property conditions & facilities
Muhammad Zeeshan
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Dear Muhammad,Thank you for your feedback. Our pleasure is making sure you have most memorable experience at the Best Western
8/10 Good
Mark
Travelled with partner
6 May 2024
Liked: Cleanliness, staff & service, amenities
Had trouble getting on the internet.
Mark
Stayed 2 nights in May 2024
Response from Management on 6 May 2024
Dear MarkThank you for your feedback. I do apologize for your inconvenience. We are in the process of revamping our hotel including room renovations and updating our internet for faster service. Hopefully when you return you will see improvement
6/10 Okay
Ayana
22 Apr 2024
Liked: Cleanliness, staff & service
Natisha was very helpful!
Ayana
Stayed 4 nights in Apr 2024
8/10 Good
Monica
11 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Monica
Stayed 1 night in Apr 2024
Response from Helen on 22 Apr 2024
Thank you for taking your time to share your feedback.
Thank you for taking your time to share your feedback.
10/10 Excellent
Festus
27 Mar 2024
Good
Festus
Stayed 2 nights in Jan 2024
Response from Helen on 22 Apr 2024
Thank you for taking your time to share your feedback.
10/10 Excellent
Rosetta
Travelled with family
17 Mar 2024
Check in was easy and the staff was friendly and helpful. Bathroom could have been cleaned better, as hair was on the floor and the tub. I had a great time at the lounge.
Rosetta
Stayed 1 night in Mar 2024
Response from Helen on 22 Apr 2024
We apologize for not exceeding your expectation on the cleanliness of your assigned guest room. We will certainly share your feedback to our hotel staff and thank you for taking your time to share your feedback. I am glad to know you enjoyed our lounge.
Thank you for taking your time to share your feedback.
6/10 Okay
Kathleen
Travelled with partner
8 Jan 2024
Items in room needed repair. Heat did not work.
Kathleen
Stayed 3 nights in Dec 2023
Response from Helen on 22 Apr 2024
We apologize for not exceeding your expectation during your stay with us. We will definitely follow up on your concerns to make sure we are consistent on the working order and cleanliness of all the guest room. We appreciate you for taking your time to share your feedback.
8/10 Good
Chauncey
7 Jan 2024
Chauncey
Stayed 1 night in Jan 2024
Response from Helen on 22 Apr 2024
Thank you for taking your time to share your feedback.
Absolutely furious about our stay. The person who checked us in (Robert) was wonderful. We checked in at 2:15am, got into the room at 2:30am, finally got to sleep at about 3am after driving for 8 hours. Our intention was to sleep until checkout at 11am and then hit the road for the other 10 hours of our drive we had ahead of us. We were woken up at 7AM to construction taking place on our floor (the 5th floor) and the floor above us. Power tools, vaccuums, hammering and loud talking/ yelling by whoever was doing the work. My two children woke up first followed by myself and my wife. We were furious. We got 4 hours of sleep instead of 7 and ended up just packing up and leaving because of the noise. We could have been warned there would be construction, especially that damn early. Or they could have put us on a floor farther away from the work being done knowing that we had been driving all day with 2 small children and didn’t get checked in until we’ll after midnight. Absolutely furious about our stay and the staffs lax attitude about it when we checked out.
Michael
Stayed 1 night in Dec 2023
Response from Bianca on 7 Feb 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
This hotel has a Club in house, terrible, the noise, the trash in the parking lot, no parking I had to park away from the front door, I felt very unsafe, there was a long line in the hotel which block the guests from getting to the elevator. I’ll never stay again, I will not.
DeEtta
Response from Helen on 22 Apr 2024
We apologize for not exceeding you expectation during your stay with us. We appreciate you for taking your time to share your feedback.
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
8/10 Good
Kathleen
Travelled with family
4 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Good Location
Easy check in. Hotel is located in a great location for train, and if you are going to the football game. Hotel was clean, bathroom was a little outdated but clean. Overall, nice place to stay. Staff is nice and helpful. Only stayed one night for the football game on Sunday!
Bizarre Saturday night. There was not a single parking space available when we came back to hotel at 10:30 PM. There were 2 events going on and hundreds of cars driving around looking for spots. Total chaos--Sheriff's officer was there. Had to stay at another hotel. No help from front desk or hotel manager.
Hotel is fine if you can sleep through a disco. The hotel has a nightclub on site that rattles the building til well after midnight. If you need a good night of sleep, DO NOT STAY here…and our room was as far from the nightclub as possible. Oh…and if you leave the property during the evening hours there may be no parking upon return due to the nightclubbers parking.
They have a gift shop but was not open at all times posted. There is a nightclub on premise that has very strict dress code and cover charge. Breakfast was excellent. Beds are uncomfortable. Bring your own pillow because the ones they have a little.
The staff was very pleasant and accommodating. I had an issue with my first room, clogged tub, so they upgraded us to the penthouse. The penthouse made my family and I feel like 70s superstars lol. It was spacious and had enough room for us all. Downside:The property was outdated, in need of renovations, and breakfast was $9.95 tax. Also the pool is outdoor.