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Reviews of Palmbeach Resort & Spa

3 out of 5
Palmbeach Resort & Spa
Sitio Malingin, Punta Engaño, Lapu-Lapu, Cebu

Reviews

6.2
Rating 10 - Excellent. 12 out of 81 reviews" "
Rating 8 - Good. 21 out of 81 reviews" "
Rating 6 - Okay. 20 out of 81 reviews" "
Rating 4 - Poor. 14 out of 81 reviews" "
Rating 2 - Terrible. 14 out of 81 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

maria cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and accomodating.They respond quickly to your requests.Lobby needs to be upgraded.Only thing that I did not like is the shower. The whole bathroom gets wet because there is no enclosure just a shower curtain .But overall you get good value for your money.Room is spacious and very clean.A little far from the city but if you want peace and quiet I would recommend this place plus it is right across a 7 Eleven and a good Korean Restaurant.
Stayed 4 nights in Jan 2024

6/10 Okay

Bjørn

Travelled with family
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visit 5 pools
was very nice and quiet the hot tub heater was broken making the ocean water warmer
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

KELVIN

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and good pool
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020
Response from PALMBEACH RESORT & SPA on 8 Feb 2020
Dear Valued Guest, We thank you in giving us your feedback. Once again, thank you for staying with us and sharing with us your feedback.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
At check out they were gonna charge us for pillow stain and blanket. Never been in this situation in any Resorts smh. Will not be back to that place. My Fiance ended up washing our pillow and sheets so we wouldn't be charge extra money.
Stayed 3 nights in Dec 2019

8/10 Good

HARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the ocean in Mactan Philippines
Excellent bed and bedding Courteous staff Excellent free WiFi
Stayed 1 night in Jan 2020
Response from PALMBEACH RESORT & SPA on 8 Feb 2020
Dear Mr. Harry, We thank you in giving us your feedback. Thank you for you kind words to our staff. Once again, thank you for staying with us and sharing with us your feedback.

10/10 Excellent

UMAROV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Reservations Team on 11 Oct 2019
Dear Mr./ Ms. Umarov, Thank you for taking time in giving us your feedback.

6/10 Okay

HERBERT JUNE

Stayed 5 nights in Aug 2019
Response from Reservations Team on 11 Oct 2019
Dear Mr./ Ms. Umarov, Thank you for taking time in giving us your feedback.

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel with young cockroaches (and nice staff)
We stayed in a "deluxe" room (#216) during three nights in August 2019. The room and its bed were large and comfortable, although the bed linen was too small for it. We requested that it be changed and it was. The staff were really kind, as in all hotels we tried in the Philippines. The bathroom was clearly less nice: the shower was framed by an old and partly rusty structure, and there was no room to put personal belongings next to the sink, except in a cupboard placed insanely high above it (I'm 1.83m tall and struggled to reach its bottom). Much worse, three out of three nights we saw cockroaches (most of them young and small, but also a really huge one). Another issue we had with the room and the general condition of the building was the noise. The window frames are cheap and old, so the windows and the door to the tiny balcony of the room do not close properly. Anyway, we mostly left them open because the AC unit is very noisy, even in "quiet cool" mode... Finally, the management seem to have lost their minds in what concerns prices of drinks, either in the bar/restaurant (which only offers a really average breakfast) or in the room minibar. As an example, a 33cl can of the most typical local beer (San Miguel Pilsen) was priced at/over 100PHP, when the most we payed for it during our whole trip, for instance in a terrace overlooking the sea in a nearby (proper) resort, was 95PHP... not to speak of the 37PHP in the 7-Eleven just in front of the hotel!
Stayed 3 nights in Aug 2019
Response from Reservations Team on 11 Oct 2019
Dear Mr. Francisco, Thank you for taking time in giving us your feedback. Thank you for the kind words on our staff and to our spacious room. We take note of your concerns. Rest assured that we will take an immediate action on this. Once again, thank you for staying with us and for sharing with us your feedback.

8/10 Good

Ferenc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wifi availability was so poor or not available in the room.
Stayed 6 nights in Aug 2019
Response from Reservations Team on 11 Oct 2019
Dear Mr. Ference, Thank you for taking time in giving us your feedback. We are please to inform you that we are now on our way in upgrading our wifi. Once again, thank you for staying with us and for sharing with us your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Nothing fancy, but if you're looking for basic and inexpensive accommodation with a pool (there are 3 but you have to share 2 of them with a dive school) and direct access to the sea (note, no beach as such), then this is perfectly adequate. The staff were very friendly and helpful, even giving me directions on how to catch a jeepney into Cebu City for only 20 pesos (quite an adventure).
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
The aircon win my room was so low and it’s too far it not same in the site
Stayed 1 night in Jul 2019

6/10 Okay

Nuala

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Serves a purpose
The room was OK. Bed was OK. Staff were very friendly and helpful. Breakfast was OK - this place served a purpose. Close to the airport and handy in that respect. No hot water for shower which was incredibly frustrating.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
“Free water” means two v small bottles a day. Fortunately there is a 7/11 open 24/7 directly across the street. They are nice people. Hotel staff are nice except for management. At checkout he tried to shake us down for an additional 20 dollars U S Our room towel was stained ??? I think the towel was a plant. Also the ride to airport was a scam. Private car, not a taxi. 700 pesos?? Terrible experience. If you are not Korean, do not stay there.
Stayed 3 nights in Apr 2019
Response from PALMBEACH RESORT & SPA MANAGEMENT on 22 May 2019
Dear Valued Guest, We thank you for your feedback. With regard to the towel, please be informed that our housekeeping staff found it in your room during your check out and they tried to wash it but unfortunately the stained in the towel can't be remove anymore. Regarding the bottles of mineral water, these are complimentary and you were not required to pay any amount for these. Regarding your comment on our airport service, you were given the option to use a taxi or Grabcar going to the airport so we do not understand where your frustration is coming from. Our airport service is just one of the options and made available for our guests' convenience. We do not force our guests to take the airport service but merely welcome them if they do. Please also note that the resorts and hotels in Mactan charge more or less the same rate for airport service transfers. Next time, you should also check the rates of other hotels for comparison. Once again, thank you for staying with us and sharing with us your feedback.

10/10 Excellent

Charmaine, Caloocan City, PH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is clean and has a pool. Staff were nice and friendly and we were able to check in on time and no hassle in checking out.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to go to after long flight. Recommended
Stayed 1 night in Mar 2019

6/10 Okay

Claudio

Liked: Staff & service
Disliked: Property conditions & facilities
So so.
Check in was quick and attentive. The room was very small and the bathroom was in need or urgent care. The showe rand floor had black mould and not very clean. The pool area was nice and the water seemed well,unkept, the diva Nguyễn center also seemed first class although I didn't dive on this trip. Brwckfast...soso, coffe was good but not too many food choices they make some eggs but way over cooked and juice not natural. It maybe an ok place to stay if you intent to get diving certification. But for holiday stay it seeemed overpriced
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

10/10 Excellent

Nguyen

Nice business trip in Cebu
Friendly staff. Good service.
Stayed 5 nights in Sep 2018
Response from Palmbeach Resort & Spa Management on 8 Feb 2019
Dear Mr. Nguyen, Thank for you for taking time in giving us your feedback. Our staffs are indeed approachable and they always try to ensure to give the best and personalized service possible to all our valued guests. Once again, thank you for staying with us and for sharing with us your feedback.

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms in a nice hotel.
We had a lovely stay. Very nice reception area. Early and fantastic Christmas decorations, late august. But when in the Philipppines, that’s when it starts. We enjoyed a nice breakfast. The room was nice. I use a wheelchair, and even if not a handicap room, it was Ok for us. We looked at a room in 4th floor with a sea view, and that was a nice room with a kitchen.
Stayed 1 night in Aug 2018
Response from Palmbeach Resort & Spa Management on 18 Sept 2018
Dear Mr. Victor, Thank you for your positive feedback. Thank you for the kind words on our staffs, breakfast and rooms. We are happy to know that you enjoyed staying with us. We wish to point out as well that we have a room which is wheelchair friendly in the ground floor, which you may request next time you stay with us. We look forward to your next visit together with your family and friends so we can have the opportunity and pleasure of welcoming and serving you once again

4/10 Poor

Wolfgang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You can do better
Well. All the hotels in Mactan are totally overcharged. Nobody understands what is so fancy about this place. In the Philippines you can find much higher value for money. Anyway. Mostly Korean there. And I guess they love Tobe overcharged. Our breakfast was cold and greasy. That can be improved
Stayed 2 nights in Dec 2017

2/10 Terrible

Mark, Philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stressful
I reserved for a suite rm which is quite expensive, so i expected to see a room commensurate to the price. we were given a room for elderly and PWD adjacent to staff quarters and a play area. So it is too noisy. It also smells like hospital. Door lock is also defective. When we asked to be transferred to another room, they said they are fully booked. We ended up transferring to another hotel. Hotel said that refund is not possible.Before leaving they also made us pay for a bottled water which we did not consume.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Couple of issues but overall a nice place
Couple of minor issues, first the pre arranged and confirmed airport pickup never arrived however ultimately this saved us money as it is about 3 times the price of an airport cab. Although we as 2 couples booked a 2 bedroom suite they were only willing to provide a single set of keys until we got quite insistent at which point a second set appeared. Dive experience was very good and a highlight and the restaurant had several very tasty items on the menu, staff was friendly however the room was somewhat poorly furnished and desperately needs a refresh.

4/10 Poor

MARYKATHLEEN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend.
Standards in the U S are so different. There were no top sheets on the bed just a coverlet and fitted sheets. The restaurant was just ok. Nice sized room. We weren't aware that it was connected to dive shop.

2/10 Terrible

John, United States

Disliked: Staff & service, property conditions & facilities
Not as described, poor service from staff
I reserved a queen bed for a romantic getaway with my girl friend. Upon arrival only single beds were available and no discount was offered. The free breakfast buffet was gross, not stocked, and tasted old. Three times I asked the front desk to arrange a taxi and they were never able to do so. Once I waited an hour and they never felt the need to tell me there would be no taxi, so I was forced to walk into Lapu Lapu city. The hotel is far away from the restaurants and main areas. I would highly advise not to stay here.

6/10 Okay

Verified traveller

Disliked: Room comfort
Not the place to stay
The hotel is not near anything really. Check in is 2pm and I arrived and had to wait over an hour to get a room (they weren't fully booked). Then, the room wasnt ready. TV remote didn't work. It took another hour and 3 remotes later to have a room ready for rest and privacy. The bed is harder than concrete. If you want to have friends stop by for chat by the pool, be ready to pay 700php each for them (we went to their hotel instead). Their food is not good and they have corkage if bringing in. I will never stay here again and certainly wouldn't recommend it.

4/10 Poor

Lito G, Miami

Disliked: Property conditions & facilities
Not worth the price.
Rooms look very outdated and rundown. the location is very far and difficult to get a taxi. The price it charges is just too high for its overall value.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Basic. Look elsewhere
It was very basic.

6/10 Okay

Albin, Gothenburg

Liked: Staff & service
Disliked: Property conditions & facilities
A beach hotel without a beach...
A big spacious room, alright local food in the restaurant and a relaxing spa. But a beach resort without a beach is not what we expected:-(

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
realli
erie

2/10 Terrible

Anita, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing good to say
Very disappointing - we thought we were going to a resort at the beach however beach was closed for renovations. Food was terrible. Room was average but had a very noisy air conditioner which blasted air directly onto the bed. Did not have the kind of room booked available and we were given a twin. Look elsewhere!

4/10 Poor

Dennis, USA

Disliked: Property conditions & facilities
Very Disappointing.
No adult pool. ants ===even in sugar at breakfast. cold showers every morning. no beach. air conditioner sounded like a freight train. nice people==especially Eddie, dive master. no microwave . breakfast just ok

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it
Facility is old. Mosquitos in the room. Breakfast food was not good (and there were ants around the food). No beach. Nothing to do. Find somewhere else to stay.

4/10 Poor

Lydia, Sydney

Disliked: Cleanliness, property conditions & facilities
The term "Resort" is used loosely!
We had high expectations thinking it was a resort! We came to an overpowering smell of insecticide chemicals. The rooms were a bit shabby and the hot water wasn't working for a while. The staff were nice and fairly prompt to deal with any issues. The location is good, though the beach in front is not very swimmable as it was mainly low tide and muddy and you had to get a boat to take you deeper. The worst part is that my sister got bed bugs and broke out in major rashes and was in pain for at least 4 days which was not acceptable! when we asked to get a refund or at least a letter from them- they refused!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
2 days stay
The hotel is a bit far from everything..... breakfast was included in the room rate.. Not bad.. The room was large and was given an upgrade.. Staff are friendly. Check in/out was prompt. The pool (small) was frequently used by the dive shop's customers , a bit dirty.. as the divers jump in with their wet suits and all, for their dive lessons.. I did a day dive trip with the shop, amazingly I find them very efficient and very friendly.. will dive with them again if i am in the area again. Bed was very comfortable but the aircon was really noisy, either you put up with the noise or suffer from the heat.. will I come back.. possibly

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Excellent for Scuba and Diving
Pleasant. Convenient. Staff was very helpful and friendly.

6/10 Okay

Jeff, Sydney

Liked: Cleanliness, staff & service
Okay for the price!
4 of us stayed in seperate rooms for a conference trip. If you have plans to be away from your hotel, like spending the day diving or attending an event at another resort, this isn't a bad place to base your stay. The price is about half the name brand resorts, but you probably get what you pay for. The pool area was okay, but it is focused on dive tours customers mainly. Internet is adequate to stay in touch, better speeds in lobby and restaurant than in the rooms. The air conditioners are older in the wall types, so can be noisy. There is an on-site dive centre and a massage spa like most resorts in the area. Staff were generally very friendly and helpful, especially the security guys at the gates who give advice and help flag down taxis or jeepneys. Cost for taxi from the airport is about 170 peso, but my driver didn't know where "Palmbeach resort" was, so make sure you know some other landmarks, like "its out past the Moven Pick resort". Also note that the position on google maps is about 200m south of the true location.
True map location
3rd floor waterfront view

6/10 Okay

Geo, Manila

Liked: Cleanliness, staff & service
Old hotel
Everything else was sold out and had to stay the first day here. It's an old hotel and room was clean, just worn out. Toilet didn't work and shower head was clogged. I took the shower head apart and got it working enough to get by and they fixed the toilet instantly. The staff was great and they work hard to make up for the run down hotel. The staff is the reason I gave three stars. The place was very quiet I only saw two other guests. They wanted to charge for each towel for the pool and we only had an hour left before checkout. We moved down the street where I paid twice as much but it is well worth the price increase. Plus free beach towels. This place is not worth the money unless you are not going to be there except to sleep. They should change the name to last resort. The taxi drive could not find the place. He stopped four times for directions. That's never a good sign.

2/10 Terrible

Arzone, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The staff was ok but the hotel is really basic. The swimming pool is small and even dirty. Really disappointing stay compared to what is advertised. Specially after spending a few days in the Philippines, because then you know this hotel is expensive according to the standards around Cebu. Even if you want to be close to the airport, there are other places that might be a better choice.

4/10 Poor

Uk Traveller, United Kingdom

Liked: Cleanliness
Disliked: Room comfort
Not good value
We booked a standard room with a queen bed and wifi included. But the room was tiny and the bed was a small double. So if going here don't expect much from a standard room. We came from a very nice hotel in Cebu City and for a large deluxe room with superb buffet breakfast there, the price was more expensive at Palm Beach. The restaurant here is not good and, apart from included breakfast, nobody uses it as the prices are way too high trying to cash in on the remote location. There are 2 small swimming pools which would be ok except for the fact that there is a very busy diving school located at the hotel and there is a constant stream of scuba divers coming out of the sea and washing the seawater off themselves and their diving clothes in the pools. Thus the pools are dirty and full of sea water. Finally, although the hotel is named Palm Beach, there is no beach; only a nice sea view. This was part of our honeymoon so quite disappointing really!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
relaxing
very friendly staff always willing to assist you with getting around the island

8/10 Good

Graemme, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anyone travelling Solo
Being a solo traveller I was already aware that the location is somewhat isolated. But what made the difference were the restaurant staff who realised I was alone and went out of their way to talk to me and make me feel wanted. I took a good book and had many great options where to read it. If you go to the large reception area the staff will direct a fan in your direction without hesitation. I had trouble with the Wi-Fi connection in my room so I used the lobby. When i returned to my room the receptionist who noticed me using my netbook downstairs rang me to say 2 staff were coming to help me. They provided a Lan cable which provided a 100% connection and even offered an immediate room change if i wanted. This is exceptional service that I have never received before. Suggest you take a heap of snacks and bottled water along and be prepared that you may need to get a taxi to the closest shopping area to stock up if you are staying a week or longer. I was basically the only Westerner there. The rest of the guests were mainly South Koreans who were always very quiet and extremely polite. The diving training although i did not partake in seemed from what I witnessed very professional and well handled.

8/10 Good

paul, edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
ok place.
no one uses the restaurant. the cooks are a bit too slow. breakfast is not the greatest but free.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good option for the price
The staff at this hotel are very friendly and hospitable and do their upmost to ensure guests have an enjoyable stay. The room was very large, clean and comfortable. The air conditioning unit was effective, though as often happens with wall mounted units a little noisy - however windows and a sliding door with screens provide another option for a breeze.

8/10 Good

YUHUI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
친구들과함께 씨뷰스위트를예약했지만 방에문제가있어서 기본원룸두개를 배정받았습니다 시설이나 서비스에는 문제가없었지만 방이 변경된것에 약간의 아쉬움과 바다반대편방은 밤늦게까지 클럽소리가 들려서 잠들기힘들었습니다 오래됐지만 깔끔한숙소와 바다와붙어있는 수영장이 마음에들었습니다

8/10 Good

??

Liked: Staff & service, amenities, property conditions & facilities
조용하고,직원이 친절합니다. 저희에겐 참으로 좋았습니다.
Stayed 3 nights in Jan 2023