All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I loved everything I about this property . They Staff and the manger on Thursday night 5/16 was amazing I wish I could remember their names but they were great such a big help and very welcoming.
Discovered bed bug in the foldable sofa bed. The facility is a scammy time share center and they try to sell you into a lifetime subscription of $1000s per year
Xiangyu
Stayed 8 nights in May 2024
Response from Liana C. on 21 May 2024
Thank you for choosing Cancun Resort! We apologize that we did not provide a memorable vacation experience. We are always working to improve and hope that you will give us the chance to one day offer better accommodations.
Will not recommend. Dirty floor dirty dishes dirty couch dirty patio. Everything old inside the room. Old couch. Old floor. Old dishwasher old fridge old stove. Room needs update. Room needs extra lightning too especially in the dining and living room area. Will not going back again.
Cherry
Stayed 2 nights in May 2024
Response from Liana C. on 21 May 2024
Thank you for choosing Cancun Resort! We apologize that we did not provide a memorable vacation experience. We are always working to improve and hope that you will give us the chance to one day offer better accommodations.
4/10 Poor
Maria
20 May 2024
Disliked: Property conditions & facilities
Maria
Stayed 3 nights in May 2024
Response from Liana C. on 21 May 2024
Thank you for choosing Cancun Resort! We apologize that we did not provide a memorable vacation experience. We are always working to improve and hope that you will give us the chance to one day offer better accommodations.
It’s a good hotel to stay as a family good environment.
Kenia
Stayed 3 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
I loved this resort for me and my family I will definitely come back and stay
Carmen
Stayed 3 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort! We are appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!
Thank you for choosing Cancun Resort! We are appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!
Great stay, neighbors were loud and some amenities didn’t work. Overall we’d come back since these are easy fixes or out of property’s control!
Carlee
Stayed 5 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!
6/10 Okay
Douglas
Travelled with family and small children
14 May 2024
Liked: Staff & service, amenities
Great property but most of the pool was closed along with the slides which was unfortunate.
Douglas
Stayed 4 nights in May 2024
Response from Liana C. on 14 May 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.
Very nice for the price i had the 2bd with twin beds and king bed slept 5 people comfortably pool was nice and clean we had a full kitchen and a grocery store was nearby saved us on having to spend tons of money on eating out very quiet surrounding area
Aisha
Stayed 4 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort! We are appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!
Todo muy bonito solo que cierran las albercas y nos sacaron para cerrarlas
Elvira
Stayed 2 nights in May 2024
Response from Isaac Major Jr. on 19 May 2024
Thank you for choosing Cancun Resort! We are appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
I was asked to put a deposit of $40 to watch and listen to their time share presentation.
Isabel
Stayed 1 night in May 2024
Response from Liana C. on 11 May 2024
Thank you for choosing Cancun Resort! We appreciate you choosing us as your place to stay but we are disappointed that you were not completely happy with your experience. We hope you visit us again so that we can improve upon this visit.
I feel your check out time is very early, I’m use to check out time being at least 11:00am. At your property the check out time is 10am, when I asked about a late check out it would only be extended until 10:30am without a charge. Going forward I will make sure to ask about check out times prior to booking.
Stephanie
Stayed 3 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.
10/10 Excellent
niet
Travelled with family, Travelled with family and small children, Travelled with group
Rooms are spacious, huge pools for the kids! Overall great hotel- Pools closed to early
niet
Stayed 4 nights in May 2024
Response from Justin Robbins - FOM on 8 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!
Clean nice large rooms. Staff, very helpful and friendly. Perfect place for a family vacation.
ANTONIO
Stayed 3 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
Thank you for choosing Cancun Resort and for the feedback about your recent stay. We are happy to hear that you were mostly satisfied with your visit. We take pride in our guest service and hope to have the opportunity to host you again so that we can earn a perfect score!
6/10 Okay
Jenni
Travelled with family and small children
6 May 2024
Liked: Staff & service
Dirty dishes left over in the dishwasher and the garbage disposal was broken
Jenni
Stayed 3 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We appreciate you choosing us as your place to stay but we are disappointed that you were not completely happy with your experience. We hope you visit us again so that we can improve upon this visit.
10/10 Excellent
Jose Monarrez
Travelled with family, Travelled with family and small children, Travelled with partner
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!
2/10 Terrible
Evan
6 May 2024
Disliked: Cleanliness
Evan
Stayed 2 nights in May 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort and for the comments! We are sad to hear that your stay did not go as any of us would like. We will use this feedback to improve our operations. We apologize for the inconvenience and hope that you return so that we can provide a better experience.
Absolutely loved my stay here! Best place I've stayed at and felt completely safe. It is a large property so we had to call for room service as they did not come on their own. Other than that 10/10
Nashaia
Stayed 6 nights in Feb 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
Love the convince yet away from the hustle and bustle of the strip.
Rigoberto Guadiana
Stayed 2 nights in Feb 2024
Response from Juliane on 7 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
10/10 Excellent
Sirous
Travelled with family, Business traveller
30 Apr 2024
Liked: Amenities
..
Sirous
Stayed 1 night in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!
8/10 Good
Mark
30 Apr 2024
Liked: Cleanliness, staff & service
Elevator was down for 4 days.
Mark
Stayed 14 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
6/10 Okay
Bency Paul
Travelled with partner
29 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
Check-in and parking is okay. Room cleanliness was kinda bad as the bedsheets still had stains, and some parts of the room like under the bed still had things from the previous customers (could be the housekeeping's fault). The bathroom amenities like shampoos were also not restocked. Also unfortunate most of the pool areas are closed often so it gets crowded in some parts. Lastly I wish the security deposit gets returned much faster.
Bency Paul
Response from Liana C. on 30 Apr 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
Check in was fast , staff was very friendly. Our room was clean and had what we needed. There’s a grocery store across the street and onsite cafe. Only problem was someone close to us kept smoking pot and our room smelled horrible.
Brenda
Stayed 2 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!
10/10 Excellent
Khadija
29 Apr 2024
Liked: Property conditions & facilities
Great
Khadija
Stayed 3 nights in Mar 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.
8/10 Good
Diana, ESCONDIDO
Travelled with family and small children
28 Apr 2024
Liked: Cleanliness, staff & service, amenities
The suite was clean and comfortable, and the staff was friendly and polite.
Diana
Stayed 2 nights in Apr 2024
Response from Juliane on 2 May 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!
10/10 Excellent
Ben
27 Apr 2024
Liked: Property conditions & facilities
This was a nice, quiet place to stay. I appreciate that it doesn’t have a casino.
Ben
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!
10/10 Excellent
Vivien
27 Apr 2024
Liked: Property conditions & facilities
This was a home away from my own home… thank you all for a wonderful stay. I will return to this resort and recommend to all who inquires about great places to stay in Las Vegas this is number one stop!
Vivien
Stayed 1 night in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!
8/10 Good
Michael
Business traveller
26 Apr 2024
Liked: Cleanliness, staff & service, amenities
The woman at the front desk was very helpful courteous.
Michael
Stayed 3 nights in Apr 2024
Response from Juliane on 28 Apr 2024
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!